2 months no issues - now constant crashing

chris-h wrote on 6/21/2019, 6:05 AM

I recently had a pc custom-built for video editing and it's been working perfectly for the past 2 months.
The last couple of weeks it is constantly crashing.
I'm trying to edit GoPro Hero 7 footage (1080p, 60 fps)
I am doing something simple like drag editing a clip and the program crashes.
I disabled my Ethernet adaptor, which made no difference.
I've installed no new software and there have been no updates (of which I am aware)
I have installed the YUV Magic codec, but I've not even used it yet.
Anybody have any ideas of what I can troubleshoot to find what is causing this?
Thanks in advance

PC (Windows 10 64Bit)

ASrock Z390 Pro4 Mainboard
Processor (CPU) Intel (R) Core (TM) i9-9900K CPU @ 3.60GHz 
Memory 64GB RAM (4 x 16GB 3000MHz DDR4)
Graphics Card GTX 1060 6GB Palit StormX Graphics Card
500GB Samsung 970 Evo SSD M.2 NVMe
2nd Hard Disk 3TB Toshiba P300 7200RPM

Cameras
Canon 5D Mk3
GoPro Hero 4 Black
GoPro Hero 7 Black
Samsung Gear 360
Samsung Galaxy S7

Vegas Pro 16 Suite

Comments

Dexcon wrote on 6/21/2019, 6:24 AM

and there have been no updates (of which I am aware)

There was a significant Windows 10 update just over 2 weeks ago (W10 build 1903) which may have been auto installed on your system. Go to the Update & Security W10 page and then select the View Update History selection which will show you all recent W10 updates. If 1903 has been installed, I've read that it can't be rolled back, though I can't attest to that.

BTW … a nice custom build (I'm currently researching a custom build myself - it's a steep learning curve still underway).

ryclark wrote on 6/21/2019, 6:37 AM

My Win 10 update to v 1903 allows a roll back for a week or so after the update if you aren't happy with it. In Settings/Update and Security go to Recovery.

chris-h wrote on 6/21/2019, 6:46 AM

Thanks for the advice.
Updates have been auto-installed, but not 1903, the last one was 1809.
Maybe I should download and install this and see if it helps.

Re my build, I did a lot of research too, but the more I read, the more confused I became!
Luckily I was advised about a small computer company close to where I live and the owner is an expert in these things.
It cost me about €1600,00 (plus vat) and I'm really happy with it.
I'm sure this issue has nothing to do with the hardware.

PC (Windows 10 64Bit)

ASrock Z390 Pro4 Mainboard
Processor (CPU) Intel (R) Core (TM) i9-9900K CPU @ 3.60GHz 
Memory 64GB RAM (4 x 16GB 3000MHz DDR4)
Graphics Card GTX 1060 6GB Palit StormX Graphics Card
500GB Samsung 970 Evo SSD M.2 NVMe
2nd Hard Disk 3TB Toshiba P300 7200RPM

Cameras
Canon 5D Mk3
GoPro Hero 4 Black
GoPro Hero 7 Black
Samsung Gear 360
Samsung Galaxy S7

Vegas Pro 16 Suite

j-v wrote on 6/21/2019, 6:59 AM

@Dexcon

+1

There were some minor things after the update, but not crashes or so.
Resettet Vegas Pro 16 build 424 and also the minor things were gone.
I can edit GoPro 7 stuff without any problem.
See here, editting GOPro 7 files with 2,7K 50p with full 50p playing and Preview full in a more than 2 hours project on laptop from signature:

met vriendelijke groet
Jan

Camera : Pan X900,GoPro Hero7 Hero Black
Desktop :AsRock Z270 Pro4, W10 , i7 7700K 4.2Ghz,16 DDR4 GB RAM, Gef. GTX 1050 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362, CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).
Both Nvidia GPU's have driver version 430.86 Studio Drivers
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

chris-h wrote on 6/21/2019, 7:04 AM

@Dexcon

+1

There were some minor things after the update, but not crashes or so.
Resettet Vegas Pro 16 build 424 and also the minor things were gone.
I can edit GoPro 7 stuff without any problem.
See here, editting GOPro 7 files with 2,7K 50p with full 50p playing and Preview full in a more than 2 hours project on laptop from signature:

Do you mean "re-installed" Vegas Pro?
Thanks

PC (Windows 10 64Bit)

ASrock Z390 Pro4 Mainboard
Processor (CPU) Intel (R) Core (TM) i9-9900K CPU @ 3.60GHz 
Memory 64GB RAM (4 x 16GB 3000MHz DDR4)
Graphics Card GTX 1060 6GB Palit StormX Graphics Card
500GB Samsung 970 Evo SSD M.2 NVMe
2nd Hard Disk 3TB Toshiba P300 7200RPM

Cameras
Canon 5D Mk3
GoPro Hero 4 Black
GoPro Hero 7 Black
Samsung Gear 360
Samsung Galaxy S7

Vegas Pro 16 Suite

j-v wrote on 6/21/2019, 7:14 AM

No reset=doubleclick on startpic with hold Ctrl+shift buttons and select to delete all cached application data

Last changed by j-v on 6/21/2019, 7:16 AM, changed a total of 1 times.

met vriendelijke groet
Jan

Camera : Pan X900,GoPro Hero7 Hero Black
Desktop :AsRock Z270 Pro4, W10 , i7 7700K 4.2Ghz,16 DDR4 GB RAM, Gef. GTX 1050 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362, CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).
Both Nvidia GPU's have driver version 430.86 Studio Drivers
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

chris-h wrote on 6/21/2019, 7:32 AM

No reset=doubleclick on startpic with hold Ctrl+shift buttons and select to delete all cached application data

Thanks. Didn't even know this existed!

PC (Windows 10 64Bit)

ASrock Z390 Pro4 Mainboard
Processor (CPU) Intel (R) Core (TM) i9-9900K CPU @ 3.60GHz 
Memory 64GB RAM (4 x 16GB 3000MHz DDR4)
Graphics Card GTX 1060 6GB Palit StormX Graphics Card
500GB Samsung 970 Evo SSD M.2 NVMe
2nd Hard Disk 3TB Toshiba P300 7200RPM

Cameras
Canon 5D Mk3
GoPro Hero 4 Black
GoPro Hero 7 Black
Samsung Gear 360
Samsung Galaxy S7

Vegas Pro 16 Suite

chris-h wrote on 6/23/2019, 10:09 AM

When I hold "Ctrl+Shift" and click on the icon, I get no options to delete the cached data. Program is crashing now worse than ever, every 2 minutes or so.

UPDATE:
Sorry, I was only single clicking on the icon in my start list, when double-clicking the icon on my desktop, I do indeed get the "delete cached application data" option.
Let's hope that helps...

 

Last changed by chris-h on 6/23/2019, 10:15 AM, changed a total of 1 times.

PC (Windows 10 64Bit)

ASrock Z390 Pro4 Mainboard
Processor (CPU) Intel (R) Core (TM) i9-9900K CPU @ 3.60GHz 
Memory 64GB RAM (4 x 16GB 3000MHz DDR4)
Graphics Card GTX 1060 6GB Palit StormX Graphics Card
500GB Samsung 970 Evo SSD M.2 NVMe
2nd Hard Disk 3TB Toshiba P300 7200RPM

Cameras
Canon 5D Mk3
GoPro Hero 4 Black
GoPro Hero 7 Black
Samsung Gear 360
Samsung Galaxy S7

Vegas Pro 16 Suite

fifonik wrote on 6/24/2019, 2:11 AM

VP is very sensitive to GPU drivers. I'd start with checking if VP is stable when GPU disabled in settings (Vegas settings, not in BIOS). If it is, you'll need to "play" with drivers. In addition, I'd update chipset driver.

Camcorder: Panasonic X920

Desktop: MB: MSI B350M PRO-VDH, CPU: AMD Ryzen 1600, RAM: G'Skill 16 GB DDR4 2400, Graphics card: MSI RX470 4GB, SSD: Samsung 850 EVO SATA 250MB, HDDs: Seagate & Toshiba 2TB, OS: Windows 10 64-bit 1809

NLE: Vegas Pro 11, 12, 13, 15