Cannot Save project: Network License Error

merlin-beedell wrote on 1/22/2018, 11:23 AM

I work on my projects on the train - where I am disconnected from the internet. In this mode I find that some of the Magix products (including DVD Architect) will now error:
1. At start-up with a License Error. This prevents me from starting the app on the train. I see other forum issues with this scenario. (Works fine when I am online).

2. But if I start the application when online, then take the train - I cannot then save any changes that I make, even when back online. In this case when I try to 'save' a project it says "Network License Error" and then loops back to the Save dialog. This means that I have to lose all of my edits.

This is really rather frustrating. And scanning through the Forum does not seem to provide a single simple fix. I cannot believe that re-installing some software will fix this type of issue. How could it? Why should it? Please, I beg, can we have some sort of sensible method to fix it - even if it is a small executable that corrects some settings in the registry.

Windows 10 Pro 64-bit / Ver 1709 / build 16299.192

DVD Architect 7 is latest build (67).

I see the same issue in other Magix products - like Music Maker (that I would quite like to figure out how to use - seems simple, but I just cant get it to do anything. But now I can't even try to learn it on the Train).


EricLNZ wrote on 1/22/2018, 9:15 PM

Do you use a Registry Cleaner?

merlin-beedell wrote on 1/23/2018, 6:25 AM

No reg clean - but I did find a way to fix this situation..

  1. Turn OFF the computer wifi / disconnect the Ethernet - so the computer has no internet. (Win 10: Click the Internet Access icon in the bottom right tools area. Under the pop-up list of connections, you can click "Wifi" or "Flight Mode" to turn off connectivity)
  2. Start the MAGIX apps in "run as Administrator" mode (Win 10: right-click the app in Start, open the "more..." menu - and click the "run as Administrator" option)
  3. The MAGIX app will now prompt for the License to be Authorised in a dialog Box. It says that an internet connection is required. There is a button to validate license.
  4. Turn the WiFi back on/plug in Ethernet.
  5. Click the Validate License button in the MAGIX app. It whirrs away and should now say the license is registered.

To prove that it is working, turn off the Wifi again and start the MAGIX app in standard mode (not in admin mode) - it should start now! Edit and Save - it should not whinge at this point, but just do what it aught to.

Final Test - with Wifi ON, start up the MAGIX app, then turn off your Wifi, make a change in the MAGIX App and Save. It should just Save this time and not give a ridiculous error that you can never get past.

My laptop computer is bound to a work Domain, and consequently requires Administrator privileges for certain things. I am not entirely sure if this caused the issue. But I am sure this issue started recently - perhaps after one of the Office (Office 365) or Windows updates.

merlin-beedell wrote on 1/23/2018, 7:17 AM

Correction - the issue is back. It was working while on the train. But now in the office and after half an hour editing it again Errors on Save ("DVD Architect Network License Error") and this means LOSING MY WORK.

Not Happy at all.

Please find a way to make the SAVE action work at the very least. Come On MAGIX - you can do better that this.

NickHope wrote on 1/23/2018, 8:05 AM

Please submit a support request at , including as much detailed information about the problem as you can. Please let us know how it goes.

neorococco wrote on 1/25/2018, 4:05 AM

I had exactly the same problem with Vegas a week ago, and I had to uninstall, restart the PC and reinstall it (reactivating it online again afterwards) for it to work. Really frustrating, wasted a lot of time and I also lost a chunk of editing work.

merlin-beedell wrote on 1/25/2018, 6:18 AM

I don't accept that as a workable solution. I don't understand how any software would require reinstalling to be done. It is madness. I have raised this as a bug with MAGIX in the profound hope that they can identify the cause and provide a sensible update / fix - even if it is just a registry setting or two. I could cope with starting the APP when connected to the internet - I just cannot understand how it could get into a state where it refuses to SAVE - even after the computer is re-connected to the internet.

Ken.G. wrote on 3/31/2018, 11:25 PM

Hey y'all. Any progress on this? I just got that message ... can't create any discs ... and cannot easily connect the computer to the 'net if that's needed to "reconfirm" my licenses.

Movie Studio Platinum 15 (an incredible editing program, btw) and Build 84 of DVD Architect.

EricLNZ wrote on 4/1/2018, 12:15 AM

Ken.G. - It would appear not as merlin-beedell hasn't reported back. Suggest you also submit a support request as per Nick's post of Jan 24 and let us know how you get on.

merlin-beedell wrote on 4/1/2018, 10:42 AM

I did run the installer 'as administrator', and it did quickly complete the install (without me un-installing first). All of my settings were preserved and no noticeable difference.. Except that the reported issue had now, finally, been resolved. So I have to report that it was relatively painless.

Sorry for not replying sooner, but I have only recently needed to work on another dvd. And dvd architect, though a tad fiddly at times, is rather good - as were all of the tools from the Sony stable.

m2016 wrote on 4/4/2018, 10:42 AM

See PN

Zoatebix wrote on 11/10/2018, 5:29 PM

I just ran into this error myself, and just added some amendments to Ticket#2018111017004071. We'll see how things go! Here's what I wrote:


Dear MAGIX Team,


Supporting information in the form of screenshots are attached.


Here are the steps I took to reproduce this error, with italicized notes about how the issue affected me in actual use.

  1. I started Vegas Pro 14 with wifi turned on and my laptop connected to the internet. Like I did last night at home when I started my editing session
  2. I put the laptop into airplane mode and made a small change to a project file. The analogous situation that occurred this afternoon was that I put my laptop to sleep, packed it in a bag, and continued working in Vegas when I was away from my home wifi connection. While it did not occur, this issue could simply be triggered by my home internet connection going down, or maybe even by your authentication servers going down, which is unacceptable.
  3. I attempt save my changes
  4. Vegas closes (Illustrated by figure 1)
  5. (Related, but beyond the scope of my particular issue) I attempt to restart the program while without an internet connection and cannot (Illustrated by figures 2 and 3)
  6. Restoring my wifi connection means Vegas will launch as normal (Illustrated by figure 4), but any changes I made are unrecoverable. As near as I can tell, veg.bak files are not generated while Vegas's license verification module cannot reach the internet


Figure one's full file name was "1 what the hell is this, magix.png" and I feel a little bad about that, but not as bad as I feel about potentially losing much more work than I actually did (20 minutes).



EricLNZ wrote on 11/11/2018, 2:41 AM

My understanding is that a failed license verification check that fails should not result in what you are experiencing. So something is not right. Please keep us updated on the outcome of your ticket.

Zoatebix wrote on 11/11/2018, 10:07 AM

I just realized that this thread was about a DVD Architect issue; my problem occurred in Vegas Pro 14. Sorry!

Zoatebix wrote on 11/14/2018, 11:50 AM

I've started a new thread about this problem in the Vegas Pro area of the forums:

marcus-h wrote on 11/5/2019, 7:56 PM

Please submit a support request at , including as much detailed information about the problem as you can. Please let us know how it goes.

I would love to but the link redirects to a FAQ with no way to submit a report. Magix has completely removed ANY ability to contact them for technical or customer support.

EricLNZ wrote on 11/5/2019, 9:13 PM

That's strange as the link gets me this