I purchased the software (Movie studio platinum 16) a few months ago and have had more than a few problems already, but until now I've managed to fix them all myself.
However, today I loaded up the software for the first time in a couple of weeks, and as it loaded up a video project I have been working on recently, the whole programme just closed back down.
I tried various different previous projects and they all did the same thing. Therefore, I loaded up the software from scratch and it worked, until I tried to import any form of media, then it just crashed immediately again.
I have tried different solutions including uninstalling the software and reinstalling and so far nothing has worked.
Considering all the previous issues I've had and the fact that Magix actually expected me to pay them more money for their support help in fixing this. I am strongly considering just giving up and getting Adobe Premiere Pro instead as I am beyond annoyed with both the amount of issues I've had to deal with and the appalling customer service or lack of it, from the creators.
However, I thought I'd try on here for one last attempt first. So if anyone can help me at all, then I'll be eternally grateful.