data missing from clips!?!

gary-beckwith wrote on 5/7/2019, 9:15 PM

All of the sudden, some things are showing up missing in my project. like this:


 

the source files are fine, it's only Vegas that is having a problem viewing them.

I delete the clip from the timeline and re-load it, but it still shows missing data.

i've tried rebooting my entire computer, and recreating the entire project, also I deleted the sfk files to see if that would help.

please, any ideas?

thanks

Comments

Eagle Six wrote on 5/8/2019, 9:38 AM

Gary, when you say "data missing', are you referring to the lack of a thumbnail in those 2 examples?

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

gary-beckwith wrote on 5/8/2019, 10:07 AM

yes. and when I play (at least in preview) that stuff is not there. if the "blanked out" section is in audio, it plays silent. if it is in the video it just shows a white screen. sometimes it is a green screen.

Eagle Six wrote on 5/8/2019, 10:16 AM

Which version of Movie Studio and build number?

Here are a couple things to start running this down.....

If you haven't already, try a full reset.....hold down the 'Ctrl+Shift' keys while you double left click on the desktop shortcut. A small window should appear, check the box 'Delete all cached application data', then left click on 'Yes'. This will reset Movie Studio to it's original installation default settings and delete the pesky cached application data which sometimes will cause Movie Studio to misbehave.

Go 'Options' > 'Preferences' < 'Video' tab and turn 'Off' GPU acceleration of video processing'.

Render your project and compare if you see the same as in the Preview Window.

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

gary-beckwith wrote on 5/8/2019, 10:29 AM

have a look at this one:

virtually all the video files are blanked out.

gary-beckwith wrote on 5/8/2019, 10:59 AM

Which version of Movie Studio and build number?

Here are a couple things to start running this down.....

If you haven't already, try a full reset.....hold down the 'Ctrl+Shift' keys while you double left click on the desktop shortcut. A small window should appear, check the box 'Delete all cached application data', then left click on 'Yes'. This will reset Movie Studio to it's original installation default settings and delete the pesky cached application data which sometimes will cause Movie Studio to misbehave.

Go 'Options' > 'Preferences' < 'Video' tab and turn 'Off' GPU acceleration of video processing'.

Render your project and compare if you see the same as in the Preview Window.

I tried your suggestions. did the factory reset and the setting on GPU acceleration was already set to off. i am able to open a very simple project with only one video file but when I open a complicated project, I am still seeing these problems. a project i was working on a few days ago, it is freezing or crashing when I try to open it sometimes. other times most the video files are whited out. :(

i am using version 13 build 995, 64 bit

any ideas? help!

Eagle Six wrote on 5/8/2019, 11:24 AM

I think you are using Magix Movie Studio 13 Platinum. The last build of v13 Sony released was build 932. After that Magic purchased Movie Studio and released a couple builds which basicly just changed the name_space. However if I remember correctly during those last build releases there were some problems associated with it. My memory may be failing me. I wouldn't think this is a problem with your issue, just wanted to point it out.

Can you post a screenshot of your source media files using the free app 'Mediainfo'? Select 'Text' view before loading your file and post the report results here.

BTW: if the GPU acceleration is 'Off', I would try any other options you have in your system, which you probably already have.

Can you upload your Project .vf file. No content is included, but members can possibly see if what you have done in the project may be causing the problem.

Also a screenshot of the entire Movie Studio display may be helpful.

It is possible that you have made some kind of change(s) in the default settings, but if you have done the reset to factory installation settings, they would have been corrected.

Have you made any 'Internal' tab changes to the setting in 'Preferences'?

Perhaps if you can give us an idea about your project and workflow, what tools you are using, Fx's you have applied, etc., more information may also help others make positive suggestions.

Last changed by Eagle Six on 5/8/2019, 11:26 AM, changed a total of 1 times.

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

vkmast wrote on 5/8/2019, 11:39 AM

Would that be build 955, which was the last Sony/SCS build? The last Magix rebranded build may have been 987. And were you able to place a checkmark to clear the cache while resetting?

Eagle Six wrote on 5/8/2019, 11:55 AM

Thank You @vkmast for correcting the latest Sony build. Apparently when I re-installed after a clean Windows 10 OS, I inadvertently installed a previous build, not the latest. I'm now updated to build 955.

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

gary-beckwith wrote on 5/8/2019, 8:21 PM

Would that be build 955, which was the last Sony/SCS build? The last Magix rebranded build may have been 987. And were you able to place a checkmark to clear the cache while resetting?

yes it is build 955. I purchased Sony Movie Studio 13 Suite which included Acid and Sound Forge as well. i've been using it for a while and this problem has never happened before. yes I did place a check mark to clear the cache. hmmmm????

gary-beckwith wrote on 5/8/2019, 8:21 PM

BTW: if the GPU acceleration is 'Off', I would try any other options you have in your system, which you probably already have.

Can you upload your Project .vf file. No content is included, but members can possibly see if what you have done in the project may be causing the problem.

Also a screenshot of the entire Movie Studio display may be helpful.

It is possible that you have made some kind of change(s) in the default settings, but if you have done the reset to factory installation settings, they would have been corrected.

Have you made any 'Internal' tab changes to the setting in 'Preferences'?

Perhaps if you can give us an idea about your project and workflow, what tools you are using, Fx's you have applied, etc., more information may also help others make positive suggestions.

thank you for all the suggestions. i'm going to try all those things. and get back to you. i appreciate it

gary-beckwith wrote on 5/15/2019, 4:35 PM

I have resolved this temporarily by minimizing the number of clips and separate video files that are part of a project. the project is a 3 hour concert with 4 different camera angles and each camera has 5-8 separate video files that have to be loaded one after the other. I was attempting to load the whole concert into one project. I think maybe i just maxed it out on memory. I am changing my plan to doing just one song at a time which means many less external files are associated with the project. so far that is working.

Musicvid wrote on 6/3/2019, 4:21 PM

One word-- proxy.

Dimitrios wrote on 6/8/2019, 10:20 PM

This happens to me when using files with poor compatibility, usually ripped from the internet. If the video plays normally outside of vegas I would try running it through a converter, even if you convert it into the same file type.