vkmast wrote on 12/27/2018, 9:54 AM

"You will need to contact customer support"

Support request

william-day wrote on 12/30/2018, 5:20 PM

Easier said then done..they make it very number for the U.S. and it just rings

vkmast wrote on 12/30/2018, 5:28 PM

@william-day have you tried the form mentioned to you here?

princeton-w wrote on 2/4/2019, 10:53 AM

Would you happen to have the phone number to customer support? I am getting the same error code. They make it very hard just to find the number. Please help


j-v wrote on 2/4/2019, 11:31 AM

Magix is the owner of the program.
Magix is located in Berlin, Germany and thus in Europe.
In Europe all member states of the good EU have business times: most not in the weekend but they start again on monday 08.00 PM middle European time.
You must hold that in your mind trying to contact the support of Magix and all ( the view) reports I made were answered during working time on the same or next day and that will depend on the amounts of support questions.

vkmast wrote on 2/4/2019, 12:06 PM

@princeton-w see if online live chat from 12pm-4pm U.S. Central Standard Time can help. "Go to and click the chat bubble in the bottom right corner." It seems to appear right now.