This is what I've written many times:
On July 13, I pre-ordered what I thought was a 1/2 price upgrade from Vegas 17 Pro to Vegas 18 Pro, along with a backup installation disc (total $263.99 on my Visa card). I was a little puzzled that maybe 10 days later I received a backup disc for Vegas 17 Pro, but didn't worry about it (I already had a copy).
I waited all through August, expecting some sort of notification that version 18 had been released. Early in September I finally checked my account information and saw that I now have another registration for Vegas 17, dated 07/14/2020 !! I tried entering a service request then, but never got the promised email acknowledgment.
I have tried contacting you many, many times, through tickets and email, and have not received an answer. Not even a response to the tickets, for which I never got a service or whatever acknowledgment number. I've tried everything I can, through every contact I can find - vegas, magix, whatever.
I really want to straighten this out, and to receive Vegas 18 Pro. If that’s not possible, please just cancel the extra registration license, issue a refund, and I’ll mail back the extra backup disc.
(I'll add my address and email if I ever get an answer)
P.S. I think this is the worst support situation I've ever been in. I can't imagine what's going on there. Why don't I get an answer??