We purchase the license of Vegas Pro 18 for 3 licenses in Nov 2020
Today, I try to download and get the activation code of the product again because I change the new NB for our staff but when I check on the web (https://www.magix.com/us/support/my-service-center/), I cannot find any product in My account.
When I try to create the activation code again, there shown a message and said "Product has not been registered yet"
Then I go to product registration page and try to check registration again, , there shown a message and said "Serial number already used"
So could you please advise me, How we gonna do for download and reactivation the product?