Import: unsupported file format

hargreavesd wrote on 8/15/2003, 5:08 PM

My videofactory worked fine on install. But as of yesterday, it thinks everything is an unsupported file format: mpegs, wavs, mp3s, avis, ....

Has anyone else had that happen? I guess reinstall is one answer - anyone got any others?

thanks!

Comments

JohnnyRoy wrote on 8/19/2003, 9:09 AM

I don’t know what causes this but this has happened to me in the past. A re-install did not fix it because the problem is with the plugins which are shared among all Sonic Foundry products so if the install program sees the plugin, it won’t re-install and it stays broken.

What I had to do was uninstall ALL my Sonic Foundry products, and DELETE the \Sonic Foundry\Shared Plug-Ins\ directory and all registry entries for Sonic Foundry. Only then did a new install clear up the problem. Hope this helps.

~jr

IanG wrote on 8/19/2003, 12:58 PM

There's another way of doing this - I don't know whether it's any quicker, but at least you don't need to go into the registry.

Ian G.

pete_h wrote on 8/19/2003, 4:26 PM

IanG

That did not work for me when you suggested it to me in that post.

Actually I never did solve the problem, but I work mostly with AVI's anyway.