iPhone 12 MOV. Videos show black screen

YAEL-Brami wrote on 2/18/2021, 3:14 PM

hello friends, I have a problem in Vegas PRO 18.0.

When im improting videos from my iPhone 12, i can drag them but it doest show the video but i can hear the audio .

I had to reset my pc because i had an issue with it, but before the reset i could import the into Vegas PRO 18.0 and it would work fine ..

I tried to enable the Quicktime Plugin and also the legacy HEVC decoding it doesn't work.

Please help !

My setup :

Intel core i7 9700K

16gb ram 2133 mhz

Amd radeon rx 570 4GB Gaming

 

Comments

walter-i. wrote on 2/18/2021, 3:27 PM

Please provide the media info from your media file
https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Last changed by walter-i. on 2/18/2021, 3:31 PM, changed a total of 1 times.

CPU: Intel i9-9900KS 4GHz, (UHD Graphics 630, driver: 27.20.100.9126)
MB: ASUS TUF Z390-PLUS Gaming,
MEM.: 32 GB Ram, DDR4-3200
GPU: Nvidia GTX 1660 SUPER, (driver 460.89)
Storage: SSD 970 EVO Plus 500GB M.2, SSD 860 EVO Series 1TB, Toshiba 3TB SATA,
OS: WIN 10 Pro, 1909
Monitor: HP243i 1920x1200 / BenQ G2200W 1680x1050
NLE: Vegas Pro11-15+17,18 Heroglyph4, RespeedR
Camcorder: Pana HDC SD909, Sony FDR-AX53

YAEL-Brami wrote on 2/18/2021, 3:47 PM


rraud wrote on 2/18/2021, 4:31 PM

Vegas generally does not like 'variable frame rate' media. It has been suggested more than a few times by the forum's in-house experts to convert / transcode using Handbrake or HOS (Happy Otter Scripts).

wwaag wrote on 2/18/2021, 6:27 PM

@YAEL-Brami

The problem is that you are recording in HDR which uses the proprietary DolbyVision. Vegas cannot currently decode such footage. Switch to recording in normal HD or 4K and it should be OK. This issue has been raised in a number of other recent threads.

AKA the HappyOtter at https://tools4vegas.com/. System 1: Intel i7-8700k with HD 630 graphics plus an Nvidia 1050ti graphics card. System 2: Intel i7-3770k with HD 4000 graphics plus an AMD RX550 graphics card. Current cameras include Panasonic FZ2500, GoPro Hero5 Black plus a myriad of smartPhone, pocket cameras, video cameras and film cameras going back to the original Nikon S.

RogerS wrote on 2/18/2021, 6:47 PM

Vegas Pro 18 can import DolbyVision HDR files from the Iphone. I have it working here. Vegas can't use the additional Dolby metadata but it does work as a HDR HEVC file (if you are editing HDR set that in the project settings to switch to 32-bit full range mode).

Under File I/O, do not check enable legacy HEVC decoding or it won't work. QuickTime plugin does nothing for this.

I just tested and it works with the Intel decoder (if you have an Intel integrated GPU). Before it wasn't working with hardware decoding= off, but I think it is working now. Can you share a screenshot of your file i/o tab?

RogerS wrote on 2/18/2021, 6:48 PM

This is what I have from Filmic Pro. Happy to test your file if you can upload a short clip somewhere.

Video
ID                             : 1
Format                         : HEVC
Format/Info                    : High Efficiency Video Coding
Format profile                 : Main 10@L6.2@Main
HDR format                     : Dolby Vision, Version 1.0, dvhe.08.0D, BL+RPU
Codec ID                       : hvc1
Codec ID/Info                  : High Efficiency Video Coding
Duration                       : 1 s 840 ms
Bit rate                       : 124 Mb/s
Width                          : 3 840 pixels
Height                         : 2 160 pixels
Display aspect ratio           : 16:9
Frame rate mode                : Constant
Frame rate                     : 25.000 FPS
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 10 bits
Bits/(Pixel*Frame)             : 0.597
Stream size                    : 27.1 MiB (99%)
Title                          : Core Media Video
Color range                    : Limited
Color primaries                : BT.2020
Transfer characteristics       : HLG
Matrix coefficients            : BT.2020 non-constant
Codec configuration box        : hvcC+dvvC

Audio
ID                             : 2
Format                         : PCM
Format settings                : Little / Signed
Codec ID                       : lpcm
Duration                       : 1 s 807 ms
Source duration                : 1 s 792 ms
Bit rate mode                  : Constant
Bit rate                       : 768 kb/s
Channel(s)                     : 1 channel
Sampling rate                  : 48.0 kHz
Bit depth                      : 16 bits
Stream size                    : 169 KiB (1%)
Source stream size             : 168 KiB (1%)
Title                          : Core Media Audio
 

YAEL-Brami wrote on 2/19/2021, 4:18 AM

This is what I have from Filmic Pro. Happy to test your file if you can upload a short clip somewhere.

Video
ID                             : 1
Format                         : HEVC
Format/Info                    : High Efficiency Video Coding
Format profile                 : Main 10@L6.2@Main
HDR format                     : Dolby Vision, Version 1.0, dvhe.08.0D, BL+RPU
Codec ID                       : hvc1
Codec ID/Info                  : High Efficiency Video Coding
Duration                       : 1 s 840 ms
Bit rate                       : 124 Mb/s
Width                          : 3 840 pixels
Height                         : 2 160 pixels
Display aspect ratio           : 16:9
Frame rate mode                : Constant
Frame rate                     : 25.000 FPS
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 10 bits
Bits/(Pixel*Frame)             : 0.597
Stream size                    : 27.1 MiB (99%)
Title                          : Core Media Video
Color range                    : Limited
Color primaries                : BT.2020
Transfer characteristics       : HLG
Matrix coefficients            : BT.2020 non-constant
Codec configuration box        : hvcC+dvvC

Audio
ID                             : 2
Format                         : PCM
Format settings                : Little / Signed
Codec ID                       : lpcm
Duration                       : 1 s 807 ms
Source duration                : 1 s 792 ms
Bit rate mode                  : Constant
Bit rate                       : 768 kb/s
Channel(s)                     : 1 channel
Sampling rate                  : 48.0 kHz
Bit depth                      : 16 bits
Stream size                    : 169 KiB (1%)
Source stream size             : 168 KiB (1%)
Title                          : Core Media Audio
 

okay ill do that

YAEL-Brami wrote on 2/19/2021, 4:20 AM

RogerS wrote on 2/19/2021, 4:35 AM

Oh, can you upload somewhere other than here? For example Google Drive, a file sharing service, etc. I can't download the original video from the forum.

set wrote on 2/19/2021, 5:18 AM

Forum video attachment will convert the format. just like RogerS said, please upload on Google Drive / Dropbox / etc.

lenard wrote on 2/19/2021, 6:44 PM

Vegas18 won't load Iphone12 dolbyVision files using any external GPU decoder or software decoder. It only works with intel GPU decoder apparently which makes editing with a AMD cpu impossible and and only available to intel people if the integrated GPU is available. Often turned off in laptops, doesn't work without a monitor plugged into motherboard video port on older cpu's , Often turned off by Vegas users due to incompatibilities when running an external GPU. Some intel GPU's don't have the integrated GPU.

So by rogers saying "Vegas Pro 18 can import DolbyVision HDR files from the Iphone. I have it working here." it should be true for you, but not true for the majority of vegas users.

Based on what you've said when you reset your file io setting probably changed from using the intel GPU for decoding to use Nvidia, or the other problem early VP18's had was not using your GPU decoder at all.

I believe it should say auto (intel), if it says auto Nvidia, or Auto off, see if you can manually change to intel

lenard wrote on 2/21/2021, 11:54 PM

I was given a tipoff that other Magix products played the Iphone12 videos just fine. Problem is just with Vegas. Sure enough Magix Video ProX is seen playing an Iphone12 DolbyVision 4K60 HEVC file in HLG HDR with an Nvidia GPU decoding.

Magix this is really disgraceful. VegasPro should be the premier product and get the best and fastest support, but 4 months after release of newest models of most popular phone Brand on the US market, it's still not supported. 5 months after the ground breaking Sony a7S III and latest release rtx3000 series video cards there is still not full support. I get the feeling Magix are deliberately killing off this product but the official reason for it being discontinued will be lack of demand. Outrageous!

 

EricLNZ wrote on 2/22/2021, 2:37 AM

I don't know if this is relevant but the latest build 204 of Vegas Movie Studio 17 Platinum broke the Quicktime plug-in so files that need it don't play. But mov files that can open using "so4compoundplug.dll" are okay.

Could this also be the problem with Vegas Pro?

lenard wrote on 2/22/2021, 2:31 PM

I rewrapped to mp4, but the identical problem appears. It looks to be a programming fault as vegas seems to be forcing decode by intel IGPU , even though I am using an AMD cpu and is why people using intel IGPU as GPU decoder are able to view the video. They are experiencing the same bug, but luck is on their side

RogerS wrote on 2/22/2021, 5:32 PM

I think the forced decoding is intentional. I tried to set to off and NVIDIA but found that it still used the Intel decoder, presumably as they are the only one that supports this file type. Hopefully that will expand, especially software decoding so anyone can use it.

lenard wrote on 2/22/2021, 6:26 PM

I remember seeing this before with certain HEVC videos. Nvidia set for GPU decode, but intel igpu was doing the decoding. An interesting thing to observe and thought nothing more of it, but now I realise on my AMD cpu I would have got the black screen seen with dolbyVision files. I can see why the Magix staff recommend Intel decoder, now that the AMD cpu market is so huge for home desktops and laptops Nvidia should have equal support. Amd gpu's too, but they're always the worst and last supported

RogerS wrote on 2/22/2021, 6:43 PM

I also saw this with 10-bit HEVC from the a7sIII. I think it is intentional as the Intel hardware decoder is the best developed at this point.

I'm sure software decoder support will broaden going forward. We did see AMD GPUs getting at least basic hardware decoding support in Vegas somewhat after NVIDIA did.