We can only help you if you publish here the MediaInfo of that mp4. Than we can maybe give answer to your question how to open it with your MS 16 ( which version and buildnr. ?????) or that you have to convert it first.
General Complete name : C:\Users\Andrew\Videos\Logitech\LogiCapture\2019-06-13_11-06-28.mp4 Format : MPEG-4 Format profile : Base Media Codec ID : isom (isom/iso2/avc1/iso6/mp41) File size : 23.8 MiB Duration : 1 min 18 s Overall bit rate : 2 561 kb/s Writing application : Lavf57.66.102