No preview and timeline only audio

Alan-Lach wrote on 7/9/2019, 1:53 PM

Three months into this issue and Vegas support has not been able to help, nor has Google and Youtube searches.

When I add clips to a project they show up as audio only. I have this problem with Gopro clips and clips that I record from VLC (I use VLC to watch a clip then use the record feature to save a shorter clip). See pic #1 attached.

  • Video is not muted (see pic #2)
  • Gopro clips are recorded in 1920x1080. I've also tried 4k recording clips and have same issue. (see pic #3)
  • VLC clips are 1280x720. (see pic #4)

Vegas support suggested the following, which did not work

  1. "To resolve this issue please do the following.  Right click on the VEGAS desktop icon. Select Properties in the context menu, then the Compatibility tab. Check the option "Override high DPI scaling behavior". There is a drop down menu that will become active. Select “Application” from the drop down menu. Click apply and OK."
  2. Adjust the resolution of the screen to the following parameters:
    Screen resolution 1600x900 and set scaling in Windows to 100%, then try running the software again.

    If the black preview screen is still prevent let's have you try resetting the program then to make sure there isn't a cached or corrupted setting causing the issue.

    To reset all preferences, settings and window placement back to their original state, close the program. Hold down the CTRL+SHIFT keys and then start the application while still holding CTRL+SHIFT. When the program starts to load, you will see a window that asks if you want to reset all preferences to default values. At this point, you can let go of CTRL+SHIFT. To fully reset all defaults, make sure that 'Delete all cached application data' is checked. Then choose Yes. 

My system

  • Vegas Movie Studio 16 (build 109)
  • Operating System
      Platform: Windows 10.0 (64-bit)
      Version: 10.00.17134
      Language: English
      System locale: English
      User locale: English

    Processor
      Class: Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz
      Identifier: GenuineIntel
      Number of processors: 8
      MMX available: Yes
      SSE available: Yes
      SSE2 available: Yes
      SSE3 available: Yes
      SSSE3 available: Yes
      SSE4.1 available: Yes
      SSE4.2 available: Yes

    Display
      Primary: 1500x1000x32

    Memory
      Physical memory: 16,309.0 MB
      Paging memory available: 18,741.0 MB
     

 

Comments

j-v wrote on 7/9/2019, 3:32 PM

Can you specify here the MediaInfo of a unwilling GOpro and VLC clip following this link?: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Which GOPro are you using?

met vriendelijke groet
Jan

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10, i7 7900 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362,295 CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 15,16,17 and VMS PL 15,16 are installed
Both Nvidia GPU's have driver version 431.86 Studio Drivers
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

Alan-Lach wrote on 7/9/2019, 8:48 PM

File info below. And I'm using a Gopro Hero 6.

Thanks for your help.

 

VLC file info:

General
Complete name                            : C:\Users\Alan\Videos\vlc-record-2019-07-09-12h52m44s-wrentham game 1.mp4-.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (mp41/avc1)
File size                                : 3.28 MiB
Duration                                 : 4 s 438 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 6 209 kb/s
Encoded date                             : UTC 2019-07-09 16:52:49
Tagged date                              : UTC 2019-07-09 16:52:49
Writing application                      : vlc 3.0.6 stream output
Comment                                  : QuickTime 6.0 or greater

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 1 frame
Format settings, GOP                     : M=1, N=15
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 4 s 438 ms
Bit rate mode                            : Constant
Bit rate                                 : 6 000 kb/s
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 29.970 (30000/1001) FPS
Minimum frame rate                       : 29.970 FPS
Maximum frame rate                       : 29.973 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.217
Stream size                              : 3.18 MiB (97%)
Language                                 : English
Encoded date                             : UTC 2019-07-09 16:52:49
Tagged date                              : UTC 2019-07-09 16:52:49
mdhd_Duration                            : 4438
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 4 s 416 ms
Bit rate mode                            : Variable
Bit rate                                 : 192 kb/s
Maximum bit rate                         : 288 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 103 KiB (3%)
Language                                 : English
Encoded date                             : UTC 2019-07-09 16:52:49
Tagged date                              : UTC 2019-07-09 16:52:49

 

Gopro media info:

eneral
Complete name                            : E:\NEFC 2018_2019\Spring 19 G1 vs Liverpool apr 7\GH012645.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 1
Codec ID                                 : mp41 (mp41)
File size                                : 3.73 GiB
Duration                                 : 16 min 2 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 33.3 Mb/s
Encoded date                             : UTC 2019-04-07 13:02:14
Tagged date                              : UTC 2019-04-07 13:02:14

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=1, N=30
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 16 min 2 s
Bit rate mode                            : Variable
Bit rate                                 : 33.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.266
Stream size                              : 3.70 GiB (99%)
Title                                    : GoPro AVC  
Language                                 : English
Encoded date                             : UTC 2019-04-07 13:02:14
Tagged date                              : UTC 2019-04-07 13:02:14
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 16 min 2 s
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 21.7 MiB (1%)
Title                                    : GoPro AAC  
Language                                 : English
Encoded date                             : UTC 2019-04-07 13:02:14
Tagged date                              : UTC 2019-04-07 13:02:14

Other #1
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 16 min 2 s
Bit rate mode                            : Constant
Time code of first frame                 : 13:14:42:42
Time code, striped                       : Yes
Title                                    : GoPro TCD  
Language                                 : English
Encoded date                             : UTC 2019-04-07 13:02:14
Tagged date                              : UTC 2019-04-07 13:02:14

Other #2
Type                                     : meta
Duration                                 : 16 min 2 s
Bit rate mode                            : Variable

Other #3
Type                                     : meta
Bit rate mode                            : Variable
mdhd_Duration                            : 962962

j-v wrote on 7/10/2019, 3:25 AM

Your GOPro file cannot give a problem and the one of OBS has no constant framerate. Vegas does not like variable bitrate but in this case the difference is so small that I think both filetypes cannot give your problem.
So it has to be something else.
My proposal is always to reset the program to its original, the same as the Vegasteam asked you to do.
It did not help you, are you sure you did it exact as being asked?
The only help I can give further is when you deliver on a cloud service like Dropbox a small projectfile (.vf) with from both sources a unwilling clip( the content of the project), so the users here can try and test it also on their machines.

met vriendelijke groet
Jan

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10, i7 7900 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362,295 CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 15,16,17 and VMS PL 15,16 are installed
Both Nvidia GPU's have driver version 431.86 Studio Drivers
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

Alan-Lach wrote on 7/10/2019, 3:51 PM

Your GOPro file cannot give a problem and the one of OBS has no constant framerate. Vegas does not like variable bitrate but in this case the difference is so small that I think both filetypes cannot give your problem.
So it has to be something else.
My proposal is always to reset the program to its original, the same as the Vegasteam asked you to do.
It did not help you, are you sure you did it exact as being asked?
The only help I can give further is when you deliver on a cloud service like Dropbox a small projectfile (.vf) with from both sources a unwilling clip( the content of the project), so the users here can try and test it also on their machines.

 

I verified that I followed the reset instructions I received from Vegas team. I just tried a second time and had the same result.

Here's a link to a Dropbox folder with a VLC file, a Gopro file and a .vf file with both of these in it.

https://www.dropbox.com/sh/bmgsm8ro7ltfk55/AAC0EEAu5Ze-EnKzOUtp2j35a?dl=0

One other note. When I load clips from my camcorder the program works properly. However, when I render from those clips the resulting file cannot load, it comes up as audio only similar to the Gopro and VLC files. This started around the same time I started having the error with the Gopro and VLC files.

Here is the media info for one of the clips before rendering.

General
ID                                       : 0 (0x0)
Complete name                            : C:\Users\Alan\Videos\NU 2019 spring\SCSL G8 vs YD Jun 1 2019\00007.MTS
Format                                   : BDAV
Format/Info                              : Blu-ray Video
File size                                : 1.91 GiB
Duration                                 : 16 min 24 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 16.6 Mb/s
Maximum Overall bit rate                 : 18.0 Mb/s
Recorded date                            : 2019-06-01 11:47:23-05:00
Writing application                      : Canon

Video
ID                                       : 4113 (0x1011)
Menu ID                                  : 1 (0x1)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=15
Codec ID                                 : 27
Duration                                 : 16 min 24 s
Bit rate mode                            : Variable
Bit rate                                 : 15.7 Mb/s
Maximum bit rate                         : 16.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan type, store method                  : Separated fields
Scan order                               : Top Field First
Bits/(Pixel*Frame)                       : 0.253
Stream size                              : 1.80 GiB (94%)

Audio
ID                                       : 4352 (0x1100)
Menu ID                                  : 1 (0x1)
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : 129
Duration                                 : 16 min 24 s
Bit rate mode                            : Constant
Bit rate                                 : 256 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Bit depth                                : 16 bits
Compression mode                         : Lossy
Delay relative to video                  : -67 ms
Stream size                              : 30.1 MiB (2%)
Service kind                             : Complete Main

 

Here is the media info of the file after rendering in Vegas

General
Complete name                            : C:\Users\Alan\Videos\NU 2019 spring\SCSL G8 v YD Jun 1.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/isom)
File size                                : 5.33 GiB
Duration                                 : 1 h 2 min
Overall bit rate mode                    : Variable
Overall bit rate                         : 12.2 Mb/s
Encoded date                             : UTC 2019-06-02 13:20:10
Tagged date                              : UTC 2019-06-02 13:20:10

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=15
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 h 2 min
Bit rate                                 : 12.0 Mb/s
Maximum bit rate                         : 16.5 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 29.970 (30000/1001) FPS
Minimum frame rate                       : 29.960 FPS
Maximum frame rate                       : 90 000.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.193
Stream size                              : 5.24 GiB (98%)
Language                                 : English
Encoded date                             : UTC 2019-06-02 13:20:10
Tagged date                              : UTC 2019-06-02 13:20:10
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 h 2 min
Bit rate mode                            : Variable
Bit rate                                 : 192 kb/s
Maximum bit rate                         : 204 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 86.0 MiB (2%)
Language                                 : English
Encoded date                             : UTC 2019-06-02 13:20:10
Tagged date                              : UTC 2019-06-02 13:20:10

Other #1
ID                                       : 3
Type                                     : Object description
Format                                   : System Core
Codec ID                                 : mp4s-02
Duration                                 : 1 h 2 min
Stream size                              : 5.67 GiB
Source stream size                       : 18.0 Bytes
Language                                 : English

Other #2
ID                                       : 4
Type                                     : Scene description
Format                                   : System Core
Codec ID                                 : mp4s-02
Duration                                 : 1 h 2 min
Stream size                              : 5.04 GiB
Source stream size                       : 16.0 Bytes
Language                                 : English

 

Marco. wrote on 7/10/2019, 4:03 PM

"Here is the media info of the file after rendering in Vegas"

After rendering in Vegas/Movie Studio? This is very strange. The file has a variable frame rate. But neither Vegas Pro nor Movie Studio can render a variable frame rate video property.

j-v wrote on 7/10/2019, 4:55 PM

There is more wrong in the report/comment
I downloaded the error vf with the 2 files
- the first one a GoPro file has this MediaInfo
 
- the second one has this MediaInfo

When I load that error vf both sources showed in preview with video and audio and showed fine and rendered fine to whatever file.
look for playing the files

 

Last changed by j-v on 7/10/2019, 5:01 PM, changed a total of 1 times.

met vriendelijke groet
Jan

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10, i7 7900 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362,295 CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 15,16,17 and VMS PL 15,16 are installed
Both Nvidia GPU's have driver version 431.86 Studio Drivers
TV      :LG 4K 55EG960V

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Marco. wrote on 7/10/2019, 4:59 PM

I now tested the files you offered via Dropbox. Both GoPro and VLC version work fine in Movie Studio 16 on my system.

Is your system online when you use Movie Studio?

Alan-Lach wrote on 7/10/2019, 6:23 PM

Can you clarify what you mean by online?

I'm more confused than ever now that both of you were able to load the files properly. But I appreciate the help.

Marco. wrote on 7/10/2019, 6:27 PM

Online = connected to the internet

Alan-Lach wrote on 7/10/2019, 6:31 PM

Wasn't sure if that was what you meant. No, normally I don't go online and I close all programs when I render.

Marco. wrote on 7/10/2019, 6:37 PM

Then try using these clips while you are online. Chances are some of your codecs in Movie Studio – which you'd need to decode certain kind of clips – are not yet registered.

vkmast wrote on 7/11/2019, 8:30 AM

Re Marco.'s comment above, see point 10 here.

Alan-Lach wrote on 7/12/2019, 11:16 AM

Thanks for all the suggestions. I ended up resetting my PC and the files load properly now. I first tested the files on an older laptop that had version 13 installed and they worked so I figured something got changed on my current PC.

Appreciate the help.