Not able to load MP4

Adrian-Mellican wrote on 6/18/2022, 10:17 AM

I cannot open MP4 files in Movie Studio 14 Platinum (build 91). I get an error that cannot tell me what the problem is? It reads "Warning: an error occurred while opening one or more files.. The reason for the error could not be determined" An example of the files I am trying to import is PXL_20220616_093421858.mp4

Comments

j-v wrote on 6/18/2022, 11:15 AM

1. Update your program first to the latest build: Movie Studio 14 Platinum build 148
2. Give here the MediaInfo of that file PXL_20220616_093421858.mp4 exactly following part 1 of this link: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 512.96 Studiodriver and Intel GPU
driver 30.0.101.1994
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Adrian-Mellican wrote on 6/18/2022, 11:23 AM

Thank you. How do I "Update my program first"?

vkmast wrote on 6/18/2022, 11:32 AM

Download the latest build from your MAGIX account or MAGIX Download Center and install it.

j-v wrote on 6/18/2022, 11:34 AM

- Log in in your Magix Account at https://www.magix.com/us/support/my-service-center/
- Go to your My Products

- Download from there your Movie Studio 14 installation program
 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 21H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti, Intel HD graphics 630
Laptop  :Asus EVO37T, W11 home version 21H2, CPU i7-10875H, 16 GB RAM, Intel UHD Graphics + NVIDIA GeForce RTX 2070. VP 19 and VMS PL 17 are installed, all latest builds, Nvidia GPU driver version 512.96 Studiodriver and Intel GPU
driver 30.0.101.1994
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEML DONOR !!!

Older Dutch tutorials of 3POINT and me: https://vimeo.com/vegasvideoforum