Comments

vkmast wrote on 9/28/2022, 2:26 AM

Please see your My Account > My products

(Support document)

@JimmyMalm

JimmyMalm wrote on 9/28/2022, 8:22 AM

Thank you so much but I go here and I don't see evidence of my registered Vegas 9.0 . 

 

There is no "My Products" list or page at all.

Dexcon wrote on 9/28/2022, 8:31 AM

You posted about a similar problem about 18 months ago: https://www.vegascreativesoftware.info/us/forum/download-to-new-pc--126471/

How did you solve the same problem back then? Or is this still the same problem just 18 months later?

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16 Edit, Vegas Pro 17 Edit, Vegas Pro 18, Vegas Pro 19 Edit, Vegas Pro 20 Edit, HitFilm Pro 2021.3, BCC 2023, Mocha Pro 2022.5.1, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 9, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 1TB M.2 PCIe NVMe SSD

D drive: 6TB WD 7200 rpm Black HDD 3.5"

E & F drives: 2 x 2TB Barracuda HDDs 2.5"

 

jetdv wrote on 9/28/2022, 8:33 AM

This is what I see when logged in at vegascreativesoftware.com

JimmyMalm wrote on 9/28/2022, 8:41 AM

DEXCON Right, that was a new HD, now I have a new PC and I run into this B.S. every time. I don't recall how I retrieved it last time.

Musicvid wrote on 9/28/2022, 8:54 AM

Not to discourage, but Sony Vegas Pro 9 has only rudimentary .h264 capability; I don't know what good it's going to do you in this decade, with the overwhelming majority of delivery being advanced AVC/HEVC.

JimmyMalm wrote on 9/28/2022, 9:08 AM

MUSIC Gotcha...so I'm gonna want them to acknowledge my ownership of 9.0 and then upgrade.

Thank you

Jim

vkmast wrote on 9/28/2022, 9:36 AM

Try Online Live Chat, advice here.

Btw, if you know your old sonycreativesoftware.com log-in details, you should still find the serial number there. See item 8 here.

@JimmyMalm

JimmyMalm wrote on 9/28/2022, 9:51 AM

VKMAST Thank you so much.

JimmyMalm wrote on 9/28/2022, 10:03 AM

I found all my products and orders at the legacy site, up to VEGAS 10 but under a different email, etc.

 

JJM

rraud wrote on 9/28/2022, 10:15 AM

@JimmyMalm, your log-in (email address and password) for this forum and the log-in you used when your initially registered and activated Vegas Pro 9 with SCS (Sony) can be different. Customer product information from SCS was ported over to Magix in the 2016 acquisition. If you cannot find your old SCS log-in, contact Magix as was stated or email VCS at infoservice@magix.net .

rraud, Magix forums moderator

vkmast wrote on 9/28/2022, 10:27 AM

"Note that scs accounts without posts have not been migrated"

vkmast wrote on 9/28/2022, 10:31 AM

@JimmyMalm try "Product registration".

JimmyMalm wrote on 9/28/2022, 11:00 AM

yes I did, nothing, but I'm good TY. Can download from the old legacy site (which brings me to the new MAGIQ download page) and the old site has my numbers etc.

As MUSIC said however, it may all be for naught, using VEGAS 10, given the massive file sizes of today