Trying to get my audio to work

Schmaltzy wrote on 3/11/2020, 1:18 PM

Hello and thank you all for taking the time to read this. I have recently updated my Vegas pro version to 17. I use to use vegas 12 on my old pc that ran windows 7. I decided recently to buy a new pc with Windows 10 and upgrade as well.. Upon doing this every time I try and transfer video files from my older camera to my computer the audio works just fine when playing the regular video on Windows, but when I upload it to Vegas the video transfers over but sadly no audio. Not sure if any added information will make any difference but My video camera is a Sony SR-100 a HDD video camera.

Thankyou again all for any help.

Comments

j-v wrote on 3/11/2020, 1:59 PM

Give here the MediaInfo of such sourcefile of that camera following this: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 1909 build 18363.720, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 1909 build 18363.720, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed, all latest builds
Both Nvidia GPU's have driver version 442.19 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

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Schmaltzy wrote on 3/11/2020, 3:54 PM

This is copied and pasted from media info.

 

General
Complete name                            : C:\Users\Dschm\Desktop\Media\Sony HHD Video Camera\100PNV01\M2U02068.MPG
Format                                   : MPEG-PS
File size                                : 10.9 MiB
Duration                                 : 9 s 510 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 9 648 kb/s

Video
ID                                       : 224 (0xE0)
Format                                   : MPEG Video
Format version                           : Version 2
Format profile                           : Main@Main
Format settings                          : CustomMatrix / BVOP
Format settings, BVOP                    : Yes
Format settings, Matrix                  : Custom
Format settings, GOP                     : M=3, N=15
Format settings, picture structure       : Frame
Duration                                 : 9 s 510 ms
Bit rate mode                            : Variable
Bit rate                                 : 9 008 kb/s
Maximum bit rate                         : 9 100 kb/s
Width                                    : 720 pixels
Height                                   : 480 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 29.970 (30000/1001) FPS
Standard                                 : NTSC
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan order                               : Top Field First
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.870
Time code of first frame                 : 00:00:00:00
Time code source                         : Group of pictures header
GOP, Open/Closed                         : Closed
Stream size                              : 10.2 MiB (93%)

Audio
ID                                       : 189 (0xBD)-128 (0x80)
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Muxing mode                              : DVD-Video
Duration                                 : 9 s 472 ms
Bit rate mode                            : Constant
Bit rate                                 : 448 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 518 KiB (5%)
Service kind                             : Complete Main

 

This is the info from Vegas 17

General
  Name: M2U02068.MPG
    Type: MainConcept MPEG-2
  Size: 11.20 MB (11,468,800 bytes)
  Created: Tuesday, March 10, 2020, 12:49:11 PM
  Modified: Sunday, December 11, 2016, 4:47:48 PM
  Accessed: Tuesday, March 10, 2020, 12:49:12 PM
  Attributes: Archive

Streams
  Video: 00:00:09.409, 29.970 fps interlaced, 720x480x32, MPEG-2
  Audio 1: 00:00:00.000, 48,000 Hz, 5.1 Surround (stereo downmix), Dolby AC-3
  Audio 2: 00:00:00.000, 48,000 Hz, 5.1 Surround, Dolby AC-3

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: mcplug2.dll
  Folder: C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mcplug2
  Format: MainConcept MPEG-2
  Version: Version 17.0 (Build 421)
  Company: MAGIX Computer Products Intl. Co.

rraud wrote on 3/12/2020, 9:18 AM

VP is not 'seeing' the AC-3 audio codec or it did not get installed.

Schmaltzy wrote on 3/12/2020, 1:57 PM

How do I fix this I have tried to uninstall and reinstall this a few times and still get the same results.

j-v wrote on 3/12/2020, 2:15 PM

Resetting is better than uninstalling and installing again.
You can reset all of the program by starting the program by doubleclick on the desktop startpic with holding Ctrl and Shift buttons of your keyboard down.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10 home version 1909 build 18363.720, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home version 1909 build 18363.720, CPU i7 7700HQ, 8 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed, all latest builds
Both Nvidia GPU's have driver version 442.19 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!