Hilarious; I got a mail after a few days for my submitted Vegas pro ticket from Magix Pro Support. At first, I thought good, they respond, but no, behold, it was a customer satisfaction survey on the ticket. Was I satisfied? Take a guess. Probably an automated thing after a few days of submitting a ticket, but could they not add some automation code in the sense of:

IF (customer has submitted a ticket AND support has answered the customer)

THEN send customer satisfaction survey

ELSE do nothing

I find it disrespectful to the customer and unprofessional to request a customer satisfaction survey to fill in on how you experience Vegas support BEFORE I receive ANY answer to my submitted ticket. It is like the Titanic sending out an SOS and getting a reply back from the nearest ship asking you if you were satisfied with the rescue!
Do your surveys AFTER you treat a ticket, not before.

And if you persist in sending a survey before any answer, at least add an extra option in the survey to tick "cannot answer the survey as I have not heard from support yet"