mpg file sound track absent on timeline

Charles-Wolf wrote on 5/10/2022, 2:56 PM

I have just started using Vegas 17 on my newer hp desktop running Windows 11. My video camera makes mpg's that have sound and narration and play OK in Windows Media Player; but when I put my movie clips on the Vegas timeline, there is no sound. The movie is totally silent. I don't want to "add a soundtrack," because it's already supposedly there. I just want Vegas to recognize it! What am I doing wrong?

Comments

Musicvid wrote on 5/10/2022, 3:15 PM

What am I doing wrong?

Probably nothing; post your MediaInfo properties so we can advise properly.

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

vkmast wrote on 5/10/2022, 3:26 PM

Also, are you using the last update of VEGAS Pro 17? (A download link here.)

EricLNZ wrote on 5/10/2022, 4:52 PM

As this is a post in the Movie Studio forum @Charles-Wolf please clarify whether are you using Vegas Pro 17 or Vegas Movie Studio 17?

vkmast wrote on 5/10/2022, 6:07 PM

Indeed. If it is VMS 17 Platinum, are you using the last build 223? (A download link here.)

capstewart wrote on 10/24/2023, 11:47 AM

Hi, vkmast. I tried downloading the latest update of VEGAS Pro 17 (Update 6, build 455), but clicking on the link doesn't seem to do anything. I'm wondering if it's something on my end or not. Does the link still work for you?

john_dennis wrote on 10/24/2023, 12:13 PM

@capstewart

Go to the Magix Service Center:

https://www.magix.com/us/support/my-service-center/

Log on to your account with the same credentials you used here.

Your software will be under My Products.

 

My main system:
Motherboard: ASUS ProArt Z790-CREATOR WIFI
CPU: Intel Core i9-13900K - Core i9 13th Gen Raptor Lake 24-Core (8P+16E) P-core Base Frequency: 3.0 GHz E-core Base Frequency: 2.2 GHz LGA 1700 125W Intel UHD Graphics 770 Desktop Processor - BX8071513900K
GPU: Currently intel on-die video adapter
RAM: CORSAIR Vengeance 64GB (2 x 32GB) 288-Pin PC RAM DDR5 5600 (PC5 44800) Desktop Memory Model CMK64GX5M2B5600C40
Disk O/S & Programs: WD Black SN850 NVMe SSD WDS100T1X0E - SSD - 1 TB - PCIe 4.0 x4 (NVMe)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: CORSAIR - iCUE H115i RGB PRO XT 280mm Radiator CPU Liquid Cooling System
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Realtek S1220A on motherboard. Recording done on another system.
Primary Monitor: ASUS ProArt 31.5" 1440p HDR10 Monitor PA328QV
O/S: Windows 10 Pro 10.0.19045 Build 19045
Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

Magix Service Center

https://www.vegascreativesoftware.info/us/forum/mpg-file-sound-track-absent-on-timeline--135335/#ca895123

View Reliability History

https://www.vegascreativesoftware.info/us/forum/not-responding--142806/#ca893148

vkmast wrote on 10/24/2023, 12:31 PM

@capstewart try one of the section 7. Direct links at https://www.vegascreativesoftware.info/us/forum/faq-where-can-i-download-vegas-pro-and-other-vegas-software--104782/

If a browser (Chrome) does not download, try e.g. Edge. Not sure though if you are able to trial old versions any more.

If you do have a legit serial number for VEGAS Pro 17, please read the advice from @john_dennis

capstewart wrote on 10/24/2023, 12:56 PM

@john_dennis It looks like Magix Service Center gives me the option of downloading the entire program, as opposed to Update 6. Forgive me if this is a dumb question, but are you saying downloading VEGAS Pro 17 from Magix would be the same as downloading the update?

john_dennis wrote on 10/24/2023, 1:02 PM

@capstewart

Vegas Pro updates are done with a forklift. Download what they provide.

My main system:
Motherboard: ASUS ProArt Z790-CREATOR WIFI
CPU: Intel Core i9-13900K - Core i9 13th Gen Raptor Lake 24-Core (8P+16E) P-core Base Frequency: 3.0 GHz E-core Base Frequency: 2.2 GHz LGA 1700 125W Intel UHD Graphics 770 Desktop Processor - BX8071513900K
GPU: Currently intel on-die video adapter
RAM: CORSAIR Vengeance 64GB (2 x 32GB) 288-Pin PC RAM DDR5 5600 (PC5 44800) Desktop Memory Model CMK64GX5M2B5600C40
Disk O/S & Programs: WD Black SN850 NVMe SSD WDS100T1X0E - SSD - 1 TB - PCIe 4.0 x4 (NVMe)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: CORSAIR - iCUE H115i RGB PRO XT 280mm Radiator CPU Liquid Cooling System
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Realtek S1220A on motherboard. Recording done on another system.
Primary Monitor: ASUS ProArt 31.5" 1440p HDR10 Monitor PA328QV
O/S: Windows 10 Pro 10.0.19045 Build 19045
Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

Magix Service Center

https://www.vegascreativesoftware.info/us/forum/mpg-file-sound-track-absent-on-timeline--135335/#ca895123

View Reliability History

https://www.vegascreativesoftware.info/us/forum/not-responding--142806/#ca893148

capstewart wrote on 10/24/2023, 1:06 PM

@vkmast Yes, both Chrome and Brave didn't allow me to download, but Edge did. I should have thought of that myself. Thank you!