Vegas Movie Studio 14 stürzt beim öffnen ständig ab. (Windows 10)

michael-blmler schrieb am 20.06.2018 um 08:33 Uhr

Hallo zusammen,
ich bin neu hier und hoffe von euch Hiilfe zu bekommen.
Ich habe mir vor ca. 3 Tagen Vegas Movie Studio 14 neu gekauft.
Alles installiert und auch gleichregistrieren lassen.
Alles wunderbar soweit. Doch als ich Vegas MS öffnen wollte stürzt es mir ständig ab sobald
der Ladebalken am Ende angelangt ist. Alles deinstalliert und nochmals neu installiert. Gleiches Problem!
Ich habe meinen PC gerade neu Aufrüsten lassen und bin jetzt wieder auf dem High-End Stand. Auch
Windows 10 ist auf dem aktuellsten Stand.
Ich hoffe ihr könnt mir helfen.
Gruß Micha

Problemdetails:

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 14.0 (Build 91)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
   Fault Address:       0x00007FFAADA30819
   Fault Offset:        0x0000000000030819

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 14.0\MovieStudioPlatinum140.exe
   Process Version:     Version 14.0 (Build 91)
   Process Description: Movie Studio Platinum

Kommentare

Harry schrieb am 24.06.2018 um 10:59 Uhr

eventl. hilft es ja, wenn du Movie Studio 14 auf Build 148 aktualisierst.

michael-blmler schrieb am 24.06.2018 um 11:17 Uhr

Danke ersteinmal für deine Antwort. Wie kann ich MS auf Build 148 aktualisieren? Wie geht das? Kenne mich da nicht so aus.

Harry schrieb am 24.06.2018 um 14:28 Uhr

Am besten du logst dich in dein Magix-Konto ein und lädst dir MS 14 Build 148 herunter.
https://www.magix.com/de/support/mein-service-center/
Danach einfach installieren.

michael-blmler schrieb am 24.06.2018 um 17:04 Uhr

Hat leider auch nichts gebracht. Habe es jetzt auch noch einmal im Kompatibilitätsmodus versucht. Nichts zu machen. Bin echt am verzweifeln.

Extra Information
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   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\svfx_video_grovel_x64.log
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   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_Filters.Stereoscopic3DAdjust' (0, Filter).log
   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_Stabilize' (0, Multiple Contexts).log
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   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_swap' (55, Transition).log
   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_zoom' (56, Multiple Contexts).log
   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_zoom' (56, Transition).log
   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_bumpmap' (57, Multiple Contexts).log
   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_bumpmap' (57, General).log
   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_vignette' (58, Multiple Contexts).log
   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_vignette' (58, Filter).log
   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\ocio_x64.log
   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\dx_grovel_x64.log
   File:                C:\Users\User\AppData\Local\Movie Studio Platinum\14.0\gpu_video_x64.log

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 14.0 (Build 148)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
   Fault Address:       0x00007FFDFA1D0819
   Fault Offset:        0x0000000000030819

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 14.0\MovieStudioPlatinum140.exe
   Process Version:     Version 14.0 (Build 148)
   Process Description: Movie Studio Platinum
   Process Image Date:  2017-07-27 (Thu Jul 27) 15:28:48

Marco. schrieb am 24.06.2018 um 19:02 Uhr

Da stimmt was mit deinem Grafikkartentreiber nicht. Möglicherweise hilft es, diesen Treiber zu aktualieren.

michael-blmler schrieb am 25.06.2018 um 16:32 Uhr

Es ist alles auf dem neusten Stand. Habe es auch gerade noch einmal kontrolliert.

vegas-edit-user schrieb am 25.06.2018 um 19:22 Uhr

Hier:

https://www.vegascreativesoftware.info/us/forum/vegas-startup-crash--111263/

scheint auch so ein Fehler mit dem/den Grafikkartentreiber(n) bestanden zu haben.

Den DisplayDriverUninstaller kann ich persönlich zwar nicht empfehlen, aber evtl. bringt es was, mal die Grafikkartentreiber zu deinstallieren und sie anschließend neu aufzuspielen.