• Video

  9 answers, most recent on 12/29/2011

  RE: Trying to reach SCS on phone?
  Were you trying to reach Customer Service, or Technical Support. Huge difference. The couple of times I had an activation problem, Customer Service fixed my problem over the phone within minutes. If you filled out a trouble ticket, then it sounds
• Video

  9 answers, most recent on 12/11/2011

  RE: How long does it take Sony Support to respond?
  My experience: Customer support - with a question about an order, activation or serial number, almost immediate resolution over the phone. Next day by email. Technical Support - the last time I had a question on using a Vegas feature, I got a
• Video

  23 answers, most recent on 12/6/2011

  RE: Corrupt video using GPU and MP4
  I can't help you with ATI - I personally avoid ATI/Radeon cards because I have always had problems with their drivers. "I've had a support ticket in with them for the better part of a week and a half. The crickets are still chirping. I'd like for
• Video

  9 answers, most recent on 12/11/2011

  How long does it take Sony Support to respond?
  I bought two upgrades for Vegas 11 on November 30th. I had to do the orders separately and I have received only one serial number (for the second order). I've been waiting over 4 weeks for a reply concerning a problem with Sound Forge. I do not
• Video

  52 answers, most recent on 11/18/2011

  RE: Sony Can Learn From Adobe Re: Software Activations
  The one time I did get the activation problem, I called Customer Support and they reset my activation. Steve, this is great when the stars are aligned right, but the process is unacceptable during off hours, weekends, holidays, power outages, on
• Video

  52 answers, most recent on 11/18/2011

  RE: Sony Can Learn From Adobe Re: Software Activations
  Yes -- I want the software to phone home when it's uninstalled. It phones home when it's installed, doesn't it? The best case scenario for me would be that it doesn't phone home at all, but Sony wouldn't do this, would they? I contacted them
• Video

  52 answers, most recent on 11/18/2011

  RE: Sony Can Learn From Adobe Re: Software Activations
  Echoing Russ's sentiment, I have never had a good experience with Adobe in that regard, having had to call multiple times over the years and working my way through various upgrades, each and every time I hung up the phone I just couldn't believe
• Video

  52 answers, most recent on 11/18/2011

  RE: Sony Can Learn From Adobe Re: Software Activations
  Sorry to see that you had issues. I imagine this scenario could be more difficult if you purchased your software from a third party. In my example, I've made all my upgrades directly through Adobe's site. It's a similar to how you can make direct
• Video

  14 answers, most recent on 11/14/2011

  RE: Sony Tech Support (or lack thereof)
  It seems to take ~a month for a response from support. I think you get some free phone support when you upgrade, can anyone else confirm?
• Video

  14 answers, most recent on 11/14/2011

  Sony Tech Support (or lack thereof)
  I am posting this in frustration after spending like a week’s effort (40 + hours) on Vegas Pro 11. It does not work on my machine (Win 7 - 64 bit, 6 GB RAM, ATI Radeon HD 5870 with the latest Catalyst 11.10 driver set). Vegas Pro starts crashing as
• Vegas Movie Studio (up to ver. 17)

  17 answers, most recent on 11/24/2011

  RE: Movie Studio 11 refuses to load on my computer
  I still can't get VMS to run. I emailed Sony Software Support for help last week but have not had a reply. Do I have to pay them for phone support on a product I paid for only 3 months ago?
• Video

  6 answers, most recent on 11/10/2011

  RE: OT: Adobe Kills Mobile Flash
  I'd say flash would be better then HTML for most mobile (aka non-PC/Laptop) stuff I'm not so sure of that. There are many great things about HTML and CSS. probably the most important (in this context) is that they can very easily and naturally
• Video

  18 answers, most recent on 10/24/2011

  RE: Sony Order Response Time
  It's been nearly 24 hours since my upgrade purchase and no email. I have purchased exclusively online from Sony Creative Software and have 17 software titles. Emails always come through rather immediately however not this time. Checked my
• Video

  4 answers, most recent on 10/19/2011

  RE: For SONY: transfer license/SN to someone else
  I spent 1/2 an hour trying to do that but there are no options to speak to anyone about this, using the phone numbers on the support page. Is there another number I can call?
• Vegas Movie Studio (up to ver. 17)

  29 answers, most recent on 11/18/2011

  RE: Newblue Audio Effects - where are they?
  I just made a change to my first support email directing them to this forum. I guess they must be swamped with support for the New Pro, hopefully I'll hear from them this week. Any one here have a phone number I could call and talk to a manager in
• Video

  11 answers, most recent on 10/13/2011

  RE: h264 High Profile -- Explained
  Bob raises a good point. There is a point of radically diminishing returns, beyond which raising the bitrate further will not increase the detectable quality. Adding High Profile may reduce the bitrate at which the point of optimal quality in
• Video

  55 answers, most recent on 10/9/2011

  RE: Windows 8
  I do like the way they do fast-boot. When you shut off Windows 8, it's a mix of actual regular Shutdown and Hibernation. In fact, all user space is shut down and erased, but the system level stuff is hibernated (unless, presumably, you install some
• Vegas Movie Studio (up to ver. 17)

  15 answers, most recent on 9/13/2011

  RE: .mp4 and other file problems
  Unfortunately, video from mobile phones doesn't make the best source video -- even when it's coming from a Sony device. So there's nothing ironic about that. Unlike media players, video editing software must be built around specific codecs, usually
• Video

  21 answers, most recent on 8/31/2011

  RE: Sony Support Sucks!
  Well, no, it can't do anything about bugs. But who can? For that, you'd need a direct line to the development team; and no customer support will ever include that. Those people aren't customer support agents; they're software developers, and
• Video

  21 answers, most recent on 8/31/2011

  RE: Sony Support Sucks!
  I've grown to detest the poor support that the majority of computer hardware and software vendors provide. Any good marketer knows that folks don't buy products, they buy the benefits of using a product, and if we don't receive the benefit that we
• Vegas Movie Studio (up to ver. 17)

  4 answers, most recent on 8/18/2011

  RE: Can I upgrade from ?
  Hey Thanks for the quick response..I been trying to send a message asking this and I can't seem to get a post a message to them..I've registered myself and just can't...but I will try again..thanks Edited @ 7:22pm Okay I just tried again
• Video

  21 answers, most recent on 8/19/2011

  RE: Support
  " My post concerned how a customer that has nearly a decade of loyalty to Sony can get an answer about Sony's commitment to supporting its customers." How long you have been a customer is irrelevant, every customer is a person whose paying for the
• Video

  21 answers, most recent on 8/19/2011

  RE: Support
  Kimberly I have a support issue that I registered over a month ago. I took your advice by looking at My Support but the only issue listed is a problem I had back in 2009. I am afraid that Sony just puts us on ignore unless we have a support
• Video

  21 answers, most recent on 8/19/2011

  RE: Support
  Isn't the phone for paid support? I have had a paid account in the past, but I never used it enough to justify the expense.