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"but these files are .avi" Sorry for taking you off on a tangent. You mentioned the codec but not the wrapper. Silly me asssuuuumed .mp4. From Wikipedia on AVI: AVI was not intended to contain video using any compression technique which

Video

42 answers, most recent on 7/7/2011

RE: 10.0e Look at the sticky

Thanks Steve - if that's what Error 1603 means, it must be an error - one registration can't be too many! Anyway, I won't bother to phone - it's not urgent and it'll be good to see how long online support takes.

Video

No answers, created on 6/27/2011

Overseas Customer support number permanent closed.

Hi guys Am I the only one who can't reach customer support EVER during normal opening hours??? I've been trying to call them on the dutch phone number for months now (maybe on 10 different occasions) but all I get is this: "Thank you for calling

Vegas Movie Studio (up to ver. 17)

2 answers, most recent on 6/22/2011

RE: Problems Importing MP4 Video from Phone to VMS 9

Well, it supports OUTPUTTING mp4 videos. Importing may get you a bit of a hybrid solution. Particularly when working with video from a phone. BTW, have you got the latest version of Quicktime installed on your computer? That's an important

Vegas Movie Studio (up to ver. 17)

2 answers, most recent on 6/22/2011

Problems Importing MP4 Video from Phone to VMS 9

HELP! I took a bunch of video clips on my phone and when I try to import them to VMS 9 the program won't allow me to drop them into the timeline/project. I thought that VMS 9 supported MP4 videos. Am I wrong or is there an update/patch that I

Video

8 answers, most recent on 5/10/2011

Vegas 10d upgrade discount...grace period?

So I upgraded to Vegas 10c last week, and now got an offer to upgrade to 10d for 30% off. I'm not all outraged or flying off the handle--I understand certain promotions run at different times. I actually bought the upgrade for $199, so that was a

Audio

22 answers, most recent on 4/4/2011

RE: VEGAS PRO 10c CRASHES WHEN ADDING AUDIO FX's

Tony, SCS unlikely to respond to email; no need to phone, just navigate to https://www.sonycreativesoftware.com/myaccount/mysupport.asp which is the main conduit to support, and click on "Ask a question" - you may have to log in if you are not

Video

30 answers, most recent on 4/10/2011

RE: NAB

I'm hoping they announce their plans to support 4D.... this 3D thing is getting so old. ;-) (I mean my phone is 4G... should my video be at least 4D?) ~jr

Video

20 answers, most recent on 3/16/2011

RE: OT: Pretty Flash free websites

Android phones do support flash these days, but that doesn't mean you should use it. The goal is to build a page or site that can scale itself to different devices, and I feel that's better accomplished through good style sheets The following site

Video

25 answers, most recent on 3/11/2011

RE: OT: iPad activation and continued use

Geez is right. I have never understood the people out there who are so adamantly anti-Apple/Steve Jobs. Most don't own any Apple products and proudly proclaim they never would. So don't. Nobody is forcing you to buy an iPad/Mac/iPhone. But millions

Vegas Movie Studio (up to ver. 17)

11 answers, most recent on 3/5/2011

RE: External Monitor

Decided to upgrade to Vegas Movie Studio HD Platinum 10 Suite. This will have DVD Architech 5.0 and upgrading my software, Sony technical support will have to assist me. As it is now owning version 7, they don't support it and they charge $35 and

Vegas Movie Studio (up to ver. 17)

14 answers, most recent on 2/22/2011

RE: SOLUTION OR REFUND!!!!!

My apologies. I am usually not one to be so disgruntled, but my co-worker already posted on here 3 weeks ago and got no response. We have posted on other forums elsewhere with no response, or no viable solution. This is a unique problem that we

Video

29 answers, most recent on 2/19/2011

RE: OT: How do US Net Neutrality Rules affect others?

I'm not confused by what it is: nobody can filter, deny or effect (as in slow down or limit) any data that's being transferred over the internet for any reason. The whole concept of "cyber defense" goes completely against that principle and, in

DVD Architect

26 answers, most recent on 2/23/2011

RE: Burning and Playing BD-R discs

OK - Latest entry to this saga is I spent 3 hours on the phone with three levels of Sony support. The last guy I spoke with told me the E770W would only play BD-R versions 1 or 2, not version 3 and referred me to the WIkipedia site for BD-R. My

Vegas Movie Studio (up to ver. 17)

21 answers, most recent on 1/4/2011

RE: VMS closes now after 1 minute

Okay, now I don't really think it has anything to do with the version of Quicktime or itunes. My other projects in VMS play just fine - including the project which has 7 songs purchased from itunes (which I of course converted to .wav files). I

Video

14 answers, most recent on 12/14/2010

OT: Hard Disk Cloning

so i went to install v10, only to find that my old 80gb sys drive had 6 gigs available. my bad. so i got a new 320gb drive. i've been using acronis true image home for backup. it has a "clone disk" feature. i temporarily substituted the new drive

DVD Architect

5 answers, most recent on 12/11/2010

RE: DVD Architect 5.0 Installation Error:1603

hi; I had an installation error when the MS support files were being dl'd. It was a 1601 error. My software seemed okay as I have a new start icon for it, but it is not taking my serial numbers for DVD A 5.0. Then it said to use the phone

Video

43 answers, most recent on 12/10/2010

RE: Locked out of V10

Yes Bob, I take your point about immediacy, but: a) I have got used to the daily (or sometimes bi-daily) pace of replies - in the meantine I am still producing with V9 on my other computer, and have sort of become punch-drunk about being able to

Video

43 answers, most recent on 12/10/2010

RE: Locked out of V10

A phone call has immediacy, response time is seconds. A text message just goes into a queue, response time, hours, even days. Your reply reads OK to me. Bob. ps If you get nowhere with support and are faced with having to do a complete re-install

Video

43 answers, most recent on 12/10/2010

RE: Locked out of V10

Thanks Bob, 1) Yes, I'm well within 48 hours ... 2) I'll keep that suggestion in mind, but I'm not sure where a phone call would score over written support. Admittedly so far it's been useless, but at least I do have written evidence of how

Video

7 answers, most recent on 12/10/2010

RE: Vegas 10.0a crashing on render

You all are not alone. This seems to have started in Vegas 9.0. I have a support complaint in with the development team but they seem to be denying the entire problem. They won't tell me when it will be fixed and they didn't seem to care including

Vegas Movie Studio (up to ver. 17)

12 answers, most recent on 12/10/2010

RE: Need activation help - cannot get any answers

No answers to my emails. I tried calling but they no longer do any registration via phone. Via phone it's all automated responses that direct you to the web pages for support. You get two options, submit a question (I have done this twice but got no

Vegas Movie Studio (up to ver. 17)

12 answers, most recent on 12/10/2010

RE: Need activation help - cannot get any answers

Try contacting them by phone or email: http://www.sonycreativesoftware.com/support/contactus.asp Really, a personal contact has always been helpful for me.