• Video

  19 answers, most recent on 5/8/2003

  RE: say it ain't so......
  It IS so. They bought the desktop product line and are suposedly keeping the production team in place and at home where they've been working. How it plays out over the nest 2 years is another matter but the products are worthwhile to Sony. If they
• Audio

  7 answers, most recent on 5/2/2003

  RE: Question for a M-Audio Delta user
  Just wanted to mention that I received great support from M-audio to resolve the Vegas/asio and Delta card problems that I was having with 4.0. First they responded by email the next day and then when we couldn't solve it by email, they called me
• Video

  9 answers, most recent on 4/28/2003

  RE: Upper Field 1st or Lower Field 1st ?
  I did pose this question on the phone to Pinnacle today, which format does my card grab in, and they were unable to answer me, they said if they could find out, they would email me. So thanks Pinnacle tec support team for your support ..... NOT
• DVD Architect

  2 answers, most recent on 4/24/2003

  Slides don't stay rotated
  When I make a slideshow in DVDA and rotate some of the stills, the rotation is not retained on closing of the project. One phone support tech says they are aware of this but another was not. Can a SoFo person please tell me the status of fixing
• Audio

  4 answers, most recent on 4/14/2003

  RE: 8 inputs, 6 out
  Did you call Presonus? Dustin Braud helped me on the phone step by step getting the firestation up and running with Vegas 3. His info is on the their website. They have great support. I have not installed my upgrade to 4 yet. Al
• Video

  31 answers, most recent on 4/22/2003

  RE: Vegas 4b Problems
  >>]NukleoN: Vegas usually has NO problems, with a few exceptions. What's the error's your getting?<< Hello Friar, I am getting exception errors. They seem to be the same type every time, and the crashes happen every few minutes..it's
• Video

  31 answers, most recent on 4/22/2003

  RE: Vegas 4b Problems
  No this is a company version which they bought just over 1 month ago on my advice:) they bought VV4, which works perfectly. And so did VV3 demo. I am not able yet to get my own educational version of VV4, so I now use my companies version, which
• Video

  31 answers, most recent on 4/22/2003

  RE: Vegas 4b Problems
  I took a look at your other post (the one with the exception error's) and it looks like that maybe the Vegas update didn't finish. Try this: Uninstall AND delete all Vegas files/folders. Then, install JUST the V4b update. Enter serial number and
• CD Architect

  8 answers, most recent on 4/7/2003

  RE: Does Sonic reply to support e-mail?
  As the lead of the support departments (Customer Service and Tech Support) I can assure you that we read every single email we receive and answer them in the order they are received. At times, like during our Vegas 4 promotion, we do fall behind on
• Video

  3 answers, most recent on 4/3/2003

  RE: Customizing MPEG settings does not work.
  I had the same problem. SF tech support answered my tech support question as follows: "The MPEG's custom button is a known issue we see from time to time. Getting into your Reg Editor and deleting HKEY_LOCAL_MACHINE\SOFTWARE\Sonic Foundry\MC MPEG
• Video

  12 answers, most recent on 4/5/2003

  SoFo Workbench Option? Please?
  I've noticed I'm doing a lot of "Trail 'n Error" testing. I use the Tutorials and of course this most wonderful Forum and other forums. However I'm forever going all over the place to "tie" together stuff. It would also give a very efficient way
• Audio

  10 answers, most recent on 4/1/2003

  RE: Hardware Advice
  well...now I've got the latest drivers, been on the phone with creative tech support, changed irq settings, disabled integrated sound...NOTHING WORKS!! I think still I'll make one last effort towards 'prosumer' cards with the Turtle Beach Santa Cruz
• DVD Architect

  12 answers, most recent on 4/1/2003

  RE: a CD as DVD-format?
  Ronbo, If you're making coasters, I can understand your need for details. Since I didn't have DVD Architect at the time I made my first miniDVD, I downloaded the DVD Architect sample project to verify that DVD Architect could indeed be used to make
• Video

  23 answers, most recent on 3/22/2003

  RE: Vegas 4 book shipping soon.
  Guys, Thanks to you all for giving me something to send to the Amazon folks. I was pretty upset myself when I read that. Made some phone calls, sent some emails, I'm told Amazon will clear it up shortly. Takes them 3-5 days, they say....Duh! I keep
• Video

  9 answers, most recent on 3/6/2003

  No Email Answer From Customer Service
  I was advised to go to this forum as SF support often reads this forum. I have signed up for the vegas 4 online upgrade at $199. Soon after I received an email offer of $149. I have sent several emails to the addresses in both the confirmation
• Video

  33 answers, most recent on 2/27/2003

  OT: Buyer Beware: My Experience with Dell
  In February 2003, I attempted to utilize a specific function (MIDI connection) of the sound card that I selected for inclusion in my Dell package only to discover that it was not there. Dumbstruck, I investigated. Between research on the internet,
• DVD Architect

  16 answers, most recent on 3/1/2003

  RE: SUPPORT NEED HELP! ERROR DURING BURNING !
  We have discovered the bug that is causing this problem. A DVD Architect update will be posted within the next few weeks which will contain a fix for this problem. If you need a fix for this immediately, please contact Tech Support by phone:
• DVD Architect

  46 answers, most recent on 9/9/2003

  RE: Alas... DVD-A is burning coasters :-(
  We have discovered the bug that is causing this problem. A DVD Architect update will be posted within the next few weeks which will contain a fix for this problem. If you need a fix for this immediately, please contact Tech Support by phone:
• DVD Architect

  7 answers, most recent on 2/20/2003

  RE: Won't Play Architect generated DVD on Computer
  We have discovered the bug that is causing this problem. A DVD Architect update will be posted within the next few weeks which will contain a fix for this problem. If you need a fix for this immediately, please contact Tech Support by phone:
• Video

  8 answers, most recent on 2/19/2003

  RE: mpeg1 and 2 plugin registration in vv4
  We are now fully aware of this problem. Please contact us directly by phone or email for further assistance. Seems to be a conflict with an unauthorized manipulation of our software by a third party.
• Video

  15 answers, most recent on 3/28/2003

  RE: mainconcept MPEG plugin not coming up with "customise" screen
  We are now fully aware of this problem. Please contact us directly by phone or email for further assistance.
• Video

  6 answers, most recent on 2/20/2003

  RE: Conflicts betwen SOUND FORGE 6.0 and VEGAS 4.0???????
  We are aware of this problem. Please contact us by phone or email for further assistance.
• Video

  3 answers, most recent on 2/19/2003

  RE: Mpeg custom button not responding in VEG 4
  We are now fully aware of this problem. Please contact us directly by phone or email for further assistance.
• Video

  12 answers, most recent on 2/18/2003

  An E-Mail From Boris FX Customer Relations
  Dear Alex, My name is Kim Melanson and I am the Customer and Sales Support Manager here at Boris FX. Please feel free to contact me through e-mail or phone for any questions you may have concerning Boris Products. We are working on supporting