• Video

  14 answers, most recent on 2/18/2003

  RE: Not selling Vegas! Plagiarism from Cow
  rstein: You said: My request for service on Vegas 4.0 has gone more than three days after robo-response email, and I've gotten no reply nor resolution. As you know, we've sold a record amount of product in the last couple weeks, and our customer
• Video

  9 answers, most recent on 1/24/2003

  RE: VERY VERY DIFFICULT QUESTIONS !!!
  These forums are intended to be for user-to-user assistance. Phone calls take top priority for tech support, e-mails take second priority, and if we have time we answer some questions in the forums. So if you have an urgent issue, this forum is
• Video

  28 answers, most recent on 1/13/2003

  RE: Dongle anyone??
  The link you provide is full of pure rubbish. One vital point the writer seems to have missed is that when you pay for software, you are not buying the software itself. You are purchasing a license to use someone else's software. In the case of
• Video

  8 answers, most recent on 1/15/2003

  RE: SoFo status
  I think they might be staying away deliberately for now. The last couple times they posted on the forums, they were asked right away what was going on by the forum users. Since they can't comment on the subject... Given the situation, I'm cutting
• Video

  81 answers, most recent on 1/20/2003

  RE: serial number
  As I mentioned in one of my previous posts, if it is a legit demo/purchase, then he should contact customer service. It just struck me as odd that if he actually did have problems, he probably selected the "support" tab at the top of the page, then
• Video

  81 answers, most recent on 1/20/2003

  RE: serial number
  They are having fun with you. Sorry. They forget that people all over the world use Vegas and language is sometimes a problem. I assume that what you are doing is using Vegas as a trial. You do not need a serial number for that. There is a
• CD Architect

  4 answers, most recent on 12/9/2002

  value/cost/upgrade?
  Hi! I used to be a dedicated user of Sonic Foundry products, but it took so long for SF to support 24 bit that I eventually gave up and moved on. When Sonic Foundry finally did upgrade Sound Forge and I tried to buy it I was told that I didn't
• Video

  22 answers, most recent on 11/23/2002

  about 3D LE.
  Here is a post made by GG in the CreativeCOW Vegas forum. > Now you might understand why I was banned just before the > release of 3D LE that "I" developed for a year and I had > Satish write the code in his spare time in the last few
• Vegas Movie Studio (up to ver. 17)

  10 answers, most recent on 11/20/2002

  RE: What do I need? Please help...
  It's not THAT much cheaper. You just have to "shop around". I still see Win98SE being sold for about $80-90. I got XP for about $80 from www.newegg.com. Just get the OEM version, which has very limited support options(phone calls to MS are not
• Video

  7 answers, most recent on 11/14/2002

  SF Customer Support -- the BEST
  Ok, after using VV2 for a year and a half, I bought a big fast HD just for NLE. Everything installed great, until I got to the point of registering the MPEG plugin. No go, SF has changed vendors and it won't register over the web. Having
• Video

  4 answers, most recent on 11/9/2002

  RE: 3rd option for SoFo Support Needed
  kkolbo, Thanks for your reply. Actually it is not the Vegas Video CD but the CD that came with the Digital Video and Audio Production book. All was well until I got to the .veg file needed in Chapter 7. I posted this under "Bad Mo7Task001.veg
• Video

  4 answers, most recent on 11/9/2002

  RE: 3rd option for SoFo Support Needed
  Have you tried the phone support? It is free for installation problems and I have found it quick and helpful in the past. I am surprised that you have not had any response from support. It has always been better than anyone else's. I assume you
• Vegas Movie Studio (up to ver. 17)

  22 answers, most recent on 10/8/2002

  RE: Fan:Heat:BIOS:.... Firewire Cables?
  "...but don't see it explicilty saying this - I could be wrong or have not enough IT savvy to read between the IT-speak." Unfortunately, you have to read between the lines when it comes to update logs. Many companies don't even bother to list
• Video

  14 answers, most recent on 10/18/2002

  RE: Horizontal Distortion when rendering
  KMD: I believe you sent an MPEG copy of this psa to SF tech support? Excellent job! email me your phone # and I'll help you polish it off: drdropout@sonicfoundry.com
• Vegas Movie Studio (up to ver. 17)

  16 answers, most recent on 10/4/2002

  RE: Installation Problem - Can You Help?
  I not only disabled my antivirus, I DELETED THE ENTURE PROGRAM! Because I couldn't uninstall the program, I deleted all files in my "program directory" that related to Sonic Foundry. Then, I rebooted. I then attemputed to reinstall the program
• Video

  10 answers, most recent on 9/17/2002

  RE: has anyone tried Avid Xpress DV 3.5 ?
  A company marketing a product such as Xpress DV 3.5 has no apologies to make to anybody. Being 'firstest with the mostest' conveys many advantages - while naturally enough, leaving them open to criticism and potshots at how they do things. I, for
• Video

  5 answers, most recent on 9/9/2002

  RE: Registration nightmare
  Leonard, Our phone support hours are 9am-5pm CST. Give us a call Monday morning and we will get the VV3 serial number issue sorted out. For the registration problem in version 2, did you just install the program off of your CD? It could be 2.0b,
• Video

  5 answers, most recent on 9/9/2002

  RE: Registration nightmare
  Customer phone support hours are Mon-Fri 7-10. That's also in the manual. In the meantime I was hoping someone from S/F might read this and could offer some HELP so I could accomplish something this weekend. Thanks for the reply though.
• Vegas Movie Studio (up to ver. 17)

  2 answers, most recent on 8/18/2002

  Registration Woes
  When I run the registration wizard, the operation times out, telling me to check my internet connection. My internet connection is fine, and given that my firewall didn't pop up an alert saying that the program was trying to reach out, I'm thinking
• Video

  11 answers, most recent on 7/17/2002

  Status on Divx
  Dennis, I know you don't like hearing it repeatedly, but judging from past experience at SF and other software companies, if we (your customers) don't complain, we don't get heard, and SF thinks that the problem/need has gone away, so a solution
• Audio

  18 answers, most recent on 6/25/2002

  RE: Isolate a human voice
  I hope sedgwickd has enough of a sense of humour to realise this was just good clean fun. However, I would suggest if anybody feels that they aren't getting satisfactory answers to their questions to drop an e-mail to tech support. The SF reps
• Video

  10 answers, most recent on 6/7/2002

  RE: Freeze Framing
  The method I mentioned is what the VV tech support guy told me over the phone.
• Video

  4 answers, most recent on 6/6/2002

  RE: Problem opening an .avi file
  I downloaded the program mentioned above and when I run it, it says it doesn't support the avi file type! I'm going to try using my 60 days of free phone support starting today. Something is amiss.
• Video

  6 answers, most recent on 6/8/2002

  Is MPEG-4 the next Big Thing? Will Vegas Video support it?
  Today's CNET has an interview with Steven Jobs who says Apple is switching over to MPEG-4, that it blows MPEG-2 away, and that it will create entire industries the way MPEG-2 did with DVD. I sure hope in upcoming versions that Vegas Video and other