• Audio

  8 answers, most recent on 5/28/2002

  RE: SF Please Help!! Clicks, Pops, and Freezes
  English Support Hours: 9 a.m. to 11:30 a.m. and 12:30 p.m. to 5:00 p.m. CST, Monday through Friday Phone: 608.204.7702
• Vegas Movie Studio (up to ver. 17)

  2 answers, most recent on 5/23/2002

  RE: Tech Support
  Reelnut; Good to see you over here! VF tech support doesn't charge you, and I have always been able to get an answer, whether it be by phone or Email. I think you'll find that they're a cut above the rest. If you spend some time reading the
• Video

  4 answers, most recent on 5/17/2002

  RE: Unable to capture with VX2000
  ADStech tech support solved my problem quickly with phone support.When I deleted all files for dvcam drivers and setup the problem was solved. The dvcam drivers are TI drivers and cause problems.
• Video

  7 answers, most recent on 5/17/2002

  RE: ADVC-100
  I know I must be in the minority, but I've had a lot of problems with mine which I've mentioned in earlier posts. These problems have yet to be resolved -- even after spending hours on the phone with Canopus tech support.
• Vegas Movie Studio (up to ver. 17)

  5 answers, most recent on 4/21/2002

  RE: VF 2.0c Update - Anybody had problems or Kool surprises?
  Yaaaahhoooooooo! I'm free of VW and in my opinion all that angst stuff.... I found it too uncreative. Now if Dazzle (I've got the Hollywood Bridge system) got together with Sf-VF - they could rule the budget-end NLE world. See VinceG's report on
• Video

  10 answers, most recent on 4/25/2002

  RE: Reinstalling VV3?
  The problem is that you don't really know what will have to be reinstalled. When I installed VV3 the first time it refused to accept my online registration, telling me that I was using a wrong UserID(?) number. After a few retries I got to the
• Video

  2 answers, most recent on 3/21/2002

  RE: To SonicEPM re: tech support
  Good morning, My suggestion would be to call your telephone company and ask if there is a 900 number block on your line in particular. If so, you can ask to have that block removed. 900 numbers are blocked from pay phones (obviously), and also
• Video

  4 answers, most recent on 2/24/2002

  RE: Capture Freezing
  When you are in the device manager do you see OHCI compliant IEEE1394 host controller listed there? Are you capturing video to the same hard drive that you have the operating system on or is it on an independent drive? If you can, be sure to
• Video

  5 answers, most recent on 6/21/2002

  Vegas and the Laptop
  Hello, I am also new here (so forgive me if this has been answered already) I am running Vegas Audio 2.0 on a Dell laptop, here is the run down on my system: Dell Inspiron 8100 PIII 1.2 MHz 512 MB of Ram 30Gig drive ESS Maestro PCI Audio
• Video

  13 answers, most recent on 2/14/2002

  RE: Bummer - MPEG2 won't register . . .
  just a heads up... when i sent mail to customer support about a registration issue a while back, they never wrote back. hopefully this issue has been addressed by now, but you might want to get them on the phone instead :D - ben
• Video

  4 answers, most recent on 2/1/2002

  RE: Suggestion: Track Motion
  Actually I read the VV2 manual cover to cover, went through the tutorials that came with VV2, and the ones in the separate Advance tutorial disc. I've read lots of the new manual, but it is not as convenient to read as the printed VV2 version.
• Video

  4 answers, most recent on 2/1/2002

  RE: Suggestion: Track Motion
  I have found that all of the VV3 features work fine if you read the f**king manual! Also, a quick phone call to SF telephone support will help open your eyes...and allow you to see how frigging EASY it really is to do. Don't try to over-complicate
• Video

  3 answers, most recent on 1/15/2002

  RE: Any news about (pre)release VA 3.0 ???????
  I just got off the phone with sofo tech support,asked questions on some basic features that I needed help in. After all that I tried to get some info on being a beta tester on VA3[no go]...I liked doing it for the video portion. From what I can
• Video

  2 answers, most recent on 1/6/2002

  RE: inability to burn Multimedia CDs
  Yeah, I'd get ahold of them, but I know those guys are swamped. I've got a friend who works there and their department has been hit pretty hard by the layoffs. Most of them have about 100 tech support emails a piece/day. Ouch. Not to mention a
• Video

  2 answers, most recent on 11/26/2001

  RE: Alpha Channel Settings In Media Pool
  .avi, just got off the phone with Ted at support. Seems he sees same problem. Must be a (minor) bug.
• Vegas Movie Studio (up to ver. 17)

  No answers, created on 11/9/2001

  Truth stranger than fiction - Resolution? of my registration nightmare
  This (I hope) is the last post on my long running battle to get valid activation codes. Yesterday, I commented on the "no support" from tech support. Well, got an email offering a refund. Nice, but I don't want a refund, I just want activations
• Vegas Movie Studio (up to ver. 17)

  9 answers, most recent on 10/30/2001

  RE: Load this file and kills application??
  Not from where I'm sitting. InfoPop just bought the forum software I use, I paid $50 for IT and even after getting bought I can STILL email, or go to the forum and get answers the same day. Oh look, it's three days later and Still not a peep out
• Vegas Movie Studio (up to ver. 17)

  10 answers, most recent on 10/31/2001

  RE: This is how dumb the registration schme is
  Hardly. Problem with version 1.0. Same problem with patch for version 1.0. That's original CD. Upgraded to version 2.0, that CD fails registration also. Not just a single machine. Failure on three different PC's. Clearly there is something
• Vegas Movie Studio (up to ver. 17)

  9 answers, most recent on 10/30/2001

  RE: Load this file and kills application??
  Hey Scott! SonicFoundry doesn't guarantee any support in the user forums. This is just a place for us users to swap horror stories and solutions we've found, although occasionally some of the Sonic techs will make some comments too. If you need
• Vegas Movie Studio (up to ver. 17)

  3 answers, most recent on 10/28/2001

  Evils of clumsy registration and activation schemes.
  Why are software companies so damn stupid? In some half-ass scheme to try to prevent piriated software they manage to piss-off and chase away paying customers. I will not buy any future Sonic Foundry software because it frankly isn't worth the
• Vegas Movie Studio (up to ver. 17)

  28 answers, most recent on 11/9/2001

  RE: no renderer found for source reader
  Still no idea? I see Sonic Foundry now charges for phone tech support (ouch). Anyone know this software?
• Video

  21 answers, most recent on 10/5/2001

  RE: Most frequently used Vegas filters
  Again, I'm sorry for using this thread to respond. I'm well aware of the support options available to me. Maybe what you need to do is to sit out here with a problem to get a taste of what it's like to get answers. So far, the users in this forum
• Video

  21 answers, most recent on 10/5/2001

  RE: Most frequently used Vegas filters
  Haywire, This is not the only place for tech support. You have several options available to you. When you register the program, you get sixty days of free support. The phone number is in the e-mail you receive from us when you register. Once
• Video

  One answer, on 9/25/2001

  RE: Vegas News now online!
  I've only been using Vegas for a few months. I started using it on fluke and I have to say I was REALLY upset when I found out there was no free phone support. But . .after getting on this forum I haveto give a big thumbs up to you guys. It's fast,