I apologize for the rant but I think it's applicable in 2008. I'm really only posting this to remind and let users know how and why companies like Sony gain a certain respect for holding to a business model that works (more often than not).
It's just a reminder to you Sony users how wonderful it is to have a deeper understanding of the term service and decent level of care for their customer base.
I'd like to rant/reiterate that Digidesign is THE ABSOLUTEWORST when it comes to even the BASICS of customer service.
* Interesting note: I'm only buying digi PT, this standing example of overpriced garbage, again in order to get PT sessions OFF the rather stagnant and narrow PT UI and into any one of the many other editors available today so i can get to work for the clientel.
I'm just trying to get a simple question answered as for a proper link to my free PT update. No joy. Not a reply, no sign of phone support anywhere. I've tried contacting over and over. And they expect users to PAY for this support? What an ad for your company! Oh sure, you can get through to sales lickety-split, but call for even the most basic of support Q's? Forget it. It's ridiculous.
I have emailed twice now (3rd time now), called twice only to hear a recorded message that calls are too heavy and try later (did that 3x). After wading through ridiculous info recordings it hangs up after each time. These calls cost $ of course. You're telling me digi, a high profile company claiming to be a pro-audio leader doesn't have the support personel, much less an up to date phone system to handle it's customer base? Large call volumes cause one to have to "call back later"? This is the CUSTOMERS FAULT?
They should be EMBARRASSED for this incredibly shoddy contact and support they have. It's as if you're stuck in 1985 with this type of service and support systems they have. Let's leave out the truth regarding the cheesiest of "proprietary hardware" biz models, digi is failing at even the most basic of basics in business. Hardware that's no superior in design and construction than most of the newer interfaces available today.
But back on topic, I've NEVER seen a worse contact/support setup than what I've witnessed so far, and I've dealt with TONS of companies like this. It is beyond egotisical to assume you can ignore and jerk around your customer base like this. I remember dealing with digi in the 80's and theyhad awful support...andto see it continues just really chaps my hide.
When...when will company come along and knock these idiots out of the game? They're PAST due! The most egotistical company ever.
I would like to get one simple question answered, one would think they could handle that much. I don't need tech support on the products, nor would I EVER even think about paying for a "support plan" after what I've seen. I just need to get the product I purchased - pronto.
Sony, no company is perfect but I'd like to say you have exceptional service and a better understanding of business today, especially when compared to the monkeys who are allowed to roam unchecked to this day over at digi.
May Vegas and many other applications continue to impress for many more years.
It's just a reminder to you Sony users how wonderful it is to have a deeper understanding of the term service and decent level of care for their customer base.
I'd like to rant/reiterate that Digidesign is THE ABSOLUTEWORST when it comes to even the BASICS of customer service.
* Interesting note: I'm only buying digi PT, this standing example of overpriced garbage, again in order to get PT sessions OFF the rather stagnant and narrow PT UI and into any one of the many other editors available today so i can get to work for the clientel.
I'm just trying to get a simple question answered as for a proper link to my free PT update. No joy. Not a reply, no sign of phone support anywhere. I've tried contacting over and over. And they expect users to PAY for this support? What an ad for your company! Oh sure, you can get through to sales lickety-split, but call for even the most basic of support Q's? Forget it. It's ridiculous.
I have emailed twice now (3rd time now), called twice only to hear a recorded message that calls are too heavy and try later (did that 3x). After wading through ridiculous info recordings it hangs up after each time. These calls cost $ of course. You're telling me digi, a high profile company claiming to be a pro-audio leader doesn't have the support personel, much less an up to date phone system to handle it's customer base? Large call volumes cause one to have to "call back later"? This is the CUSTOMERS FAULT?
They should be EMBARRASSED for this incredibly shoddy contact and support they have. It's as if you're stuck in 1985 with this type of service and support systems they have. Let's leave out the truth regarding the cheesiest of "proprietary hardware" biz models, digi is failing at even the most basic of basics in business. Hardware that's no superior in design and construction than most of the newer interfaces available today.
But back on topic, I've NEVER seen a worse contact/support setup than what I've witnessed so far, and I've dealt with TONS of companies like this. It is beyond egotisical to assume you can ignore and jerk around your customer base like this. I remember dealing with digi in the 80's and theyhad awful support...andto see it continues just really chaps my hide.
When...when will company come along and knock these idiots out of the game? They're PAST due! The most egotistical company ever.
I would like to get one simple question answered, one would think they could handle that much. I don't need tech support on the products, nor would I EVER even think about paying for a "support plan" after what I've seen. I just need to get the product I purchased - pronto.
Sony, no company is perfect but I'd like to say you have exceptional service and a better understanding of business today, especially when compared to the monkeys who are allowed to roam unchecked to this day over at digi.
May Vegas and many other applications continue to impress for many more years.