Activate with Serial Number is Ghosted

David-Jodon wrote on 7/24/2023, 4:39 PM

I just downloaded Vegas Pro 20 with no problems. When I went to activate I used my old serial number from Vegas 18. When I was told it was the wrong number I put the correct number in, but "Activate with Serial Number" button is now ghosted and will not function. I am left with options of purchasing online AGAIN or Start Trial Version. How do I activate Vegas Pro 20?

Comments

EricLNZ wrote on 7/24/2023, 5:57 PM

@David-Jodon Go to your Magix account at https://www.magix.com/us/support/my-service-center/

Under My Products find your VP20 and clear any activations that are shown. Then try activating again. Hopefully the ghost will have gone.

David-Jodon wrote on 7/25/2023, 8:31 AM

Thank you Eric. I don't know why I didn't think of that. I am up and running and (so far) everything seems to be working pretty well!

David-Jodon wrote on 7/25/2023, 8:32 AM

I had to wait about 10 minutes after changing it in "My Products" before it finally allowed me to log in..

m2016 wrote on 7/27/2023, 8:46 AM

Maybe you pasted the serialnumber into the dialog using clipboard and the dialog did not recognize the change? So maybe try to remove last digit and re-enter it if it happens again?