Comments

Dexcon wrote on 2/27/2021, 3:40 AM

Please note that this is a user-to-user forum, not the Support helpdesk. Re error 14, please refer to the following post re that error - https://www.vegascreativesoftware.info/us/forum/error-code-14-purchased-from-company-website--126857/ . The first comment after the original post provides a link to MAGIX Support which is the avenue that you are best advised to take in order to contact the Support helpdesk.

 

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

rraud wrote on 2/27/2021, 9:45 AM

If you purchased VP for a third-party dealer, contact them. There has been activation issues lately over at the Magix Sound Forge forum when SF has been purchased from Best Buy, Musician's Friend and other vendors. I recommend purchasing directly from Magix.

rraud, Sound Forge forum moderator

VEGASDerek wrote on 3/1/2021, 10:33 AM

@Saleh-Alfraih Please make sure you have downloaded the correct product for your serial number. If that does not help, please contact customer support.