Add any audio track and it sounds like 1000 cats scratching chalkboard

Robbie wrote on 5/21/2021, 9:47 PM

First try a full program reset https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646 . Be sure to do the “delete cached data” step. Worked for me when I had an issue with screeching MP3s. Instructions are for VEGAS Pro but apply also to VMS.

If that doesn’t work please provide more info on your hardware and Operating System with Mediainfo for one of the problematic files and members will be able to offer further suggestions. If you aren’t familiar with media info check here https://www.moviestudiozen.com/free-tutorials/miscellaneous-help-tutorials/640-how-to-use-mediainfo-app for a step by step guide on installing and using the app.

Cheers, Robbie

Raymond-Borbon wrote on 5/21/2021, 9:57 PM

1st thread - already read it. The prompt to delete cache never happens. I do get a nice advertisement upon startup to upgrade. Can't we just delete cache the old fashioned way by removing files?

Operating system is Windows 10 21H1 build 19043.985 and it happens on any media file I try to use. I could send gigabytes of examples. Not sure why one matters

Raymond-Borbon wrote on 5/21/2021, 10:14 PM

This is what I see when I do ctrl+shift launch. I say yes and do not see any change.

I have a stock, unmodified Corsair One computer.

C:\Users\sasqu>systeminfo

Host Name: REMOVED>>>>
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19043 N/A Build 19043
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: REMOVED>>>>
Registered Organization:
Product ID: 00330-80833-54657-AA116
Original Install Date: 4/27/2021, 5:49:59 PM
System Boot Time: 5/21/2021, 7:12:53 PM
System Manufacturer: CORSAIR
System Model: CORSAIR ONE
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 158 Stepping 9 GenuineIntel ~4200 Mhz
BIOS Version: American Megatrends Inc. 4.C1, 3/26/2018
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-08:00) Pacific Time (US & Canada)
Total Physical Memory: 16,326 MB
Available Physical Memory: 12,751 MB
Virtual Memory: Max Size: 23,494 MB
Virtual Memory: Available: 17,616 MB
Virtual Memory: In Use: 5,878 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: REMOVED>>>>
Hotfix(s): 9 Hotfix(s) Installed.
[01]: KB4601554
[02]: KB4562830
[03]: KB4570334
[04]: KB4577586
[05]: KB4580325
[06]: KB4586864
[07]: KB5000736
[08]: KB5003173
[09]: KB5003242
Network Card(s): 3 NIC(s) Installed.
[01]: Intel(R) Ethernet Connection (2) I219-V
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 10.0.0.71
IP address(es)
REMOVED>>>>
[02]: Intel(R) Dual Band Wireless-AC 8265
Connection Name: Wi-Fi
Status: Media disconnected
[03]: Hyper-V Virtual Ethernet Adapter
Connection Name: vEthernet (Default Switch)
DHCP Enabled: No
IP address(es)
REMOVED>>>>
Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed.

Robbie wrote on 5/21/2021, 10:47 PM

Hmmm ... the vey first thing you should see after Cntrl+Shift+Double Click on the desktop icon should be something like this:

If you don't see it close VMS and retry straight away. Deleting Cache is only part of the process .... in conjunction with the reset. An dthe Media info files help members understand what codecs and settings are in the file. Are all you're source files the same format?

I'm off line for the rest of the day and will check back in this evening (Australia time), but hopefully you'll get some suggestions as Europe wakes up.

Cheers, Robbie

Raymond-Borbon wrote on 5/21/2021, 11:07 PM

I think this has to do with MP3 files. I was able to convert a couple of problematic files to M4A and Vegas seemed to be pacified. I could be wrong but that is what I know and have tried right about now..

EricLNZ wrote on 5/21/2021, 11:21 PM

@Raymond-Borbon How are you starting your reset? It needs to be done from a Desktop icon not Windows Start Menu as the latter doesn't work for this due to the nature of Windows.

Go to your VMS17 exe file as below. Right click to create a shortcut. Move the Shortcut to your desktop and activate the reset procedure from it.

Jack S wrote on 5/22/2021, 10:10 AM

@Raymond-Borbon You need to press Ctrl+Shift and hold them down whilst double-clicking on the desktop icon. Keep holding them down until you get the reset dialog as shown in @Robbie's comment.

Raymond-Borbon wrote on 5/29/2021, 2:30 PM

Thank you EricLNZ - I finally got around to it and that worked.

EricLNZ wrote on 5/29/2021, 6:38 PM

I finally got around to it and that worked

@Raymond-Borbon Did the reset also fix your screeching cats problem?

Raymond-Borbon wrote on 5/29/2021, 7:49 PM

yes