I posted here a week or 2 ago about the CCD going bad on my PD-170 camera. I contacted Sony, and sent it in for repair under their Recall concerning that problem.
I was contacted two days later by phone, by a technician who confirmed they'd replace the CCD for free, but advised some other maintenance/upkeep work. He said my verbal OK would be sufficient... so I gave my verbal OK, and he said he could finish the work within 2 or 3 days.
Four days later I got a Fax from Sony saying I should fax back an authorization for the work. There was no mention of my verbal authorization. Oh, all right... I faxed back their form, with my credit card number, etc. Fax machine confirmed that the transmission was successful.
Today, 5 days later, I called to ask about the status of my repair, and they told me "We faxed you an estimate." The authorization I faxed back has apparently not been handled yet by anyone. And the only person who can follow this up is out today... I should call back tomorrow.
I was about to be very impressed with Sony's tech service, back when I received that first phone call after sending in the camera. But now my estimation of the service has fallen quite a few notches.
I'm hoping to get some reassurance tomorrow...
I was contacted two days later by phone, by a technician who confirmed they'd replace the CCD for free, but advised some other maintenance/upkeep work. He said my verbal OK would be sufficient... so I gave my verbal OK, and he said he could finish the work within 2 or 3 days.
Four days later I got a Fax from Sony saying I should fax back an authorization for the work. There was no mention of my verbal authorization. Oh, all right... I faxed back their form, with my credit card number, etc. Fax machine confirmed that the transmission was successful.
Today, 5 days later, I called to ask about the status of my repair, and they told me "We faxed you an estimate." The authorization I faxed back has apparently not been handled yet by anyone. And the only person who can follow this up is out today... I should call back tomorrow.
I was about to be very impressed with Sony's tech service, back when I received that first phone call after sending in the camera. But now my estimation of the service has fallen quite a few notches.
I'm hoping to get some reassurance tomorrow...