All 24fps media doesn't import correctly. help

Will Dearborn wrote on 9/2/2015, 9:33 AM

Hi, i've tried this with several files shot on the gh4 at 1080p & 4k, NTSC 60hz & Cinimatic 24hz system frequency. All clips I import that are 24fps get imported with the video stretched way out past the clip length. So if I import a 30 second clip, the audio will be 30 seconds but the video will be about 2 minutes and 45 seconds. This happens in the vegas pro trial too, and in premiere elements 13 but not the premiere pro CC trial. The video in the clips only play like normal with the audio but the video extends way past the end of the clip on the timeline, if you try to play the video where the audio part has stopped it doesn't do anything. Is this a known bug? How can I get the 24fps clips to import correctly? Thank you. 30fps clips import correctly. And in both cases the project settings are set to the corresponding frame rates in the project properties box.

Comments

Steve Grisetti wrote on 9/2/2015, 12:30 PM

Please open samples of each of your video and audio clips in either G Spot or Media Info and note the resolution, frame rate and, above all, the audio and video codecs that are listed.

Unsupported audio and video codecs can certainly cause the problems you're describing.

Also, can you confirm you're using Movie Studio 13? Prior versions may not fully support 4K video. Especially if it's a format other than XAVC-S.

Will Dearborn wrote on 9/2/2015, 3:18 PM

I'm using movie studio platinum 13 from the movie studio 13 suite. Actually it's from the sony creative site cause I'm using the latests build, just installed within the last week.

Here's media info's description of a 4k 24fps clip that is not importing correctly.

General
Complete name : K:\GH4 Video\Cats Test Videos\P1000006.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42
File size : 3.26 GiB
Duration : 4mn 47s
Overall bit rate mode : Variable
Overall bit rate : 97.4 Mbps
Encoded date : UTC 2015-08-15 17:29:54
Tagged date : UTC 2015-08-15 17:29:54

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 4mn 47s
Bit rate mode : Variable
Bit rate : 95.8 Mbps
Maximum bit rate : 106 Mbps
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.482
Stream size : 3.21 GiB (98%)
Encoded date : UTC 2015-08-15 17:29:54
Tagged date : UTC 2015-08-15 17:29:54
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : PCM
Format settings, Endianness : Big
Format settings, Sign : Signed
Codec ID : twos
Duration : 4mn 47s
Bit rate mode : Constant
Bit rate : 1 536 Kbps
Channel(s) : 2 channels
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Stream size : 52.7 MiB (2%)
Encoded date : UTC 2015-08-15 17:29:54
Tagged date : UTC 2015-08-15 17:29:54

Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 4mn 47s
Time code of first frame : 00:08:22:12
Time code, striped : Yes
Encoded date : UTC 2015-08-15 17:29:54
Tagged date : UTC 2015-08-15 17:29:54
Bit rate mode : CBR

Will Dearborn wrote on 9/2/2015, 3:35 PM

Here's a 4k 30fps clip that imports fine.

General
Complete name : K:\GH4 Video\Practicing Acoustic Guitar\P1000048.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42
File size : 3.98 GiB
Duration : 5mn 50s
Overall bit rate mode : Variable
Overall bit rate : 97.3 Mbps
Encoded date : UTC 2015-08-26 19:21:53
Tagged date : UTC 2015-08-26 19:21:53

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L5.1
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Format settings, GOP : M=3, N=8
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 5mn 50s
Bit rate mode : Variable
Bit rate : 95.8 Mbps
Maximum bit rate : 106 Mbps
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.385
Stream size : 3.91 GiB (98%)
Encoded date : UTC 2015-08-26 19:21:53
Tagged date : UTC 2015-08-26 19:21:53
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709

Audio
ID : 2
Format : PCM
Format settings, Endianness : Big
Format settings, Sign : Signed
Codec ID : twos
Duration : 5mn 50s
Bit rate mode : Constant
Bit rate : 1 536 Kbps
Channel(s) : 2 channels
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Stream size : 64.2 MiB (2%)
Encoded date : UTC 2015-08-26 19:21:53
Tagged date : UTC 2015-08-26 19:21:53

Other
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 5mn 50s
Time code of first frame : 01:47:01;25
Time code, striped : Yes
Encoded date : UTC 2015-08-26 19:21:53
Tagged date : UTC 2015-08-26 19:21:53
Bit rate mode : CBR

VEGASNeal1 wrote on 9/11/2015, 3:15 PM

This is apparently a known issue.
There is a lengthy discussion and some workarounds discussed here:
http://www.sonycreativesoftware.com/Forums/ShowMessage.asp?Forum=4&MessageID=912150

Alternatively, it appears that Catalyst Browse (a free download) can read these files and transcode them into something usable.

http://www.sonycreativesoftware.com/catalystbrowse