All video formats corrupt on load.

chris-c1163 wrote on 6/8/2021, 8:48 AM

 

Just purchased Pro 18. (already had Movie Studio 17).

When I load a video (any mov or mp4) in to my project, audio fine, video stutters, flickers green, is not viewable.

With Movie Studio 17 works fine on same machine with same videos (and all formats).

Uninstalled and re-installed Pro. First video loaded in to project fine, until the first split I put in the the loaded video, immediately that video corrupted, and undoing made no difference, and all other loaded (video) files exhibit the same issue, issue exists across all projects.

AMD Ryzen 5 with Radeon Graphics 3.00 GHz, 32GB RAM, GeForce Gtx 1650 4GB.

I've also re-patched Nvidia, updated Quicktime and downloaded and installed K-Lite Codec pack to try to resolve.

(Movie Studio 17 is still working fine).

 

Comments

RogerS wrote on 6/8/2021, 9:13 AM

First step would be to uninstall K-Lite Codec pack.

After that I'd update NVIDIA drivers to the latest Studio (not gaming) version. Try help/driver update to find it.

For Quicktime that doesn't do anything for modern AVC formats of mov or mp4. Still, if you want to enable it it's hiding in deprecated features under preferences.

Did you make any changes to preferences, especially the file i/o tab?

Can you download a known good file from the web and test? I can also offer one.

 

chris-c1163 wrote on 6/8/2021, 9:23 AM

Thanks RogerS.

NVIDIA was updated to latest Studio version. Hadn't changed preferences (literally this is straight from install).

I have known good Movie Studio files, if the problem persists I will take up the kind offer of the one you've offered.

What I have done is rename the so4compoundplug folder to so4compoundplugg, which didn't work the first time, but trying it again after the re-install it seems to be working... so far.

Strange this was happening for both mov and mp4 video formats imported in to the project, (and that both now work).

I can at least finish in Pro the project I was asked to do today, rather than revert to moviemaker.

Thanks again.

Chris.

RogerS wrote on 6/8/2021, 10:24 AM

What I have done is rename the so4compoundplug folder

Certain formats will never decode if you do that.

To disable so4 decoding temporarily, just go to file I/O and check enable legacy AVC decoding.

Can you share a screenshot of your file I/O tab? I'm guessing there is an issue with Radeon Graphics (that's the integrated GPU with your Ryzen?) If decoding is with AMD, try changing it to NVIDIA and test again with so4compound named properly.

mov and mp4 are just containers- it doesn't tell you anything about what is in them. If it's a recent camera it's probably AVC (h.264). The one I gave you was X-AVC S.

chris-c1163 wrote on 6/8/2021, 4:08 PM

Hi Roger, I/O tab and Video tab.

Seems to be set to the NVIDIA card. these are the default settings.

chris-c1163 wrote on 6/8/2021, 4:24 PM

I tried naming so4compound back and checked legacy AVC, this appeared to work until my first edit to the project, and everything returned to stutter and green.

I went in to the depracated settings and ticked the allow legacy GPU and enable quicktime as shown in the attached shot.

This seems to have overcome the problem, on re-opening a project without so4compound changed and with these settings on, I can edit the same video without stutter or other issues... so far. 😶

RogerS wrote on 6/8/2021, 10:31 PM

Hi Roger, I/O tab and Video tab.

Seems to be set to the NVIDIA card. these are the default settings.

Something is wrong here- it should say Auto (NVDEC) for decoding. I assume when you took this screenshot that legacy GPU was not checked, the so4compound folder was named normally?

I'd recommend uninstalling the NVIDIA driver, resetting the computer, reinstalling the Studio Driver, then going to search/ graphics settings and selecting Vegas Pro to use the "high performance" GPU.

Give it another try and see if it works. Something is very wrong with decoding on this system.

 

chris-c1163 wrote on 6/9/2021, 2:44 AM

Hi again Roger.

I followed the steps, NVIDIA NVDEC now appears in the I/O as highlighted.

Unfortunately, while everything loads fine, as soon as I begin to try splits and edits all the video files stutter and green flicker. Only by checking the legacy and depracated selections highlighted, does everything then work perfectly. Without this, even MP4 and Mov both break down.

Thanks for the help.

chris-c1163 wrote on 6/9/2021, 3:13 AM

Looking elsewhere, I'm taking your suggestion (to Fiola) of using Voukoder for the render and editing with legacy. 

RogerS wrote on 6/9/2021, 3:16 AM

Hi Chris, glad it's starting to function.

What does the yellow mean? Did you uncheck legacy AVC and uncheck legacy GPU rendering and restart Vegas?

Can you confirm what kind of file this is or use the AVC one I sent? AVC and HEVC are decoded differently. An NVIDIA 1650 with Studio drivers should be fully capable of decoding standard AVC files without any errors in Vegas. Some 10-bit, 4:2:2, etc. may cause issues. 1650 and Vegas is a popular combination.

One other idea is to go to device manager/display adapters and temporarily disable the Radeon Graphics to see if it's causing a conflict (you can always re-enable it later).

Beyond that I might suggest filing a support request to Magix (navigate to "support" at the top of this page and navigate the maze of options until you have a choice to submit one).

chris-c1163 wrote on 6/10/2021, 2:45 AM

Thank You Roger.

I'm afraid I've now withdrawn from my Pro contract.

I have other editing software that works perfectly fine out the box with my laptop, including Movie Maker from Magix (and all the settings and drivers in this work absolutely fine). Going down to this level of investigation and risking changes that upset otherwise functioning applications wasn't an acceptable route for me.

Thank you for all your time so freely given. On this occasion the practical business decision is to move on to another product (a costlier but well supported one).

Thank you again.

Chris.

EricLNZ wrote on 6/10/2021, 2:56 AM

including Movie Maker from Magix

Magix Movie Maker. I've not heard of that. Magix's own video products are Movie Edit Pro and Video Pro X.

 

chris-c1163 wrote on 6/10/2021, 3:26 AM

Vegas Movie Studio 17 Platinum.

RogerS wrote on 6/10/2021, 3:29 AM

Totally reasonable thing to do. I've not see a case like this before and Vegas Pro normally opens files without any heroics needed on the user's behalf. It really doesn't like something about the system. It's also odd that VMS works as the underlying engine is related as far as I understand.

Jason-Ausman wrote on 6/11/2021, 6:39 PM

New Vegas Pro user and having the exact same issue as you. I have Movie Studio 17 Platinum and my MP4 files open perfectly, but are corrupt when I open in Vegas Pro. I also have a Radeon integrated GPU. I will try some of the suggestions because I would like to stick with this software.

Jason-Ausman wrote on 6/11/2021, 7:13 PM

Fixed my issue by reading through this thread. All I had to do was update my Radeon drivers.

RogerS wrote on 6/12/2021, 12:54 AM

Fixed my issue by reading through this thread. All I had to do was update my Radeon drivers.

Glad that worked. I has suspected it was an issue on the Radeon side.