About 3 years ago I bought a Bracket 1 mounting system for my rig.
A couple of weeks ago on a shoot I lost one of the small screws that attaches the cold shoe to the bracket system ( my own fault for not securing the screws with Lok-tite or something similar).
I emailed them asking if I could purchase replacements, only to have David Sousa offer to post a replacement plus spares at no charge - from the US to Oz. Today a letter arrived with 4 replacement screws arrived.
How good is that? Not only does the company produce an excellent product but they back this up with amazing customer service!
~Wayne
A couple of weeks ago on a shoot I lost one of the small screws that attaches the cold shoe to the bracket system ( my own fault for not securing the screws with Lok-tite or something similar).
I emailed them asking if I could purchase replacements, only to have David Sousa offer to post a replacement plus spares at no charge - from the US to Oz. Today a letter arrived with 4 replacement screws arrived.
How good is that? Not only does the company produce an excellent product but they back this up with amazing customer service!
~Wayne