Comments

jfproul wrote on 12/2/2008, 1:39 PM
as i can see ... the problems we have with Sony software doen't
give a shit to this company ...

sad... i' ll know where to put my money next time.

thanks sony for you great products !


Eugenia wrote on 12/2/2008, 2:03 PM
It's just a crash. All consumer applications crash. To get a consumer application that doesn't crash, at all, expect to pay over $50,000 for it.
retdon wrote on 12/2/2008, 2:40 PM
Mine is doing the same thing and I don't know what to do. I have never had this problem with 8.0 before. I thought I needed to upgrade and got 9.0 and it is doing it also. Support has told me to delete all the 8.0 and other files even in the Registry, I did and still will not work.
I have an editing project that I must finish and burn 115 DVD from. PLEASE, SOMEONE HELP ME...............
Eugenia wrote on 12/2/2008, 2:52 PM
Well then, you find why it's crashing by noting exactly where it crashes. You find what's special in that place in the timeline, and you tweak it or you take it off.
jfproul wrote on 12/2/2008, 4:32 PM
ok guys if you want something that really works try adobe premiere elements 7.0 ...i love it ...Sony customer service= garbage .... its really a shame to leave customer that paid for software without any service

Eugenia wrote on 12/2/2008, 4:51 PM
My review of Premiere Elements 7: http://eugenia.gnomefiles.org/2008/11/03/review-premiere-elements-7/

Not as good Vegas Platinum 9.
ritsmer wrote on 12/3/2008, 12:56 AM
To retdon:
If one inserts/moves/deletes etc. clips and sections on the timeline VMSP rarely gets its internal timeline tables corrupted. This can show as the "An error has occured" etc.
When this occurs here, I start VMSP with the faulty project and then one more VMSP instance creating a new empty project.
Then I copy and paste parts (1-2 minutes at a time) from the faulty version to the new version - and then use the new version.
Hope this may help your project also.
retdon wrote on 12/3/2008, 7:11 AM
Thanks ritsmer, I will try that. I had it on again this morning and it was doing well, went past the point it shut down yesterday and then a while later, stopped operating.
I am totally at a loss and must finish my project, any other suggestion are appreciated.
Proud Tiger wrote on 12/31/2008, 10:22 AM
Read your problem with interest. I have used Movie Studio 6 for several years with no problems what so ever. Made at least 10 one hour length DVDs with .jpg and .mpg files and music .wav added for background.

During my current project with .jpg, .mpg and from same Sony HandyCam plus music .wav files added -- started getting error messages and application crashes or application would not respond. Project would not render. Purged computer of Movie Studio 6 and bought Movie Studio 9 Platinum. Started project again from scratch --Same problems. Contacted Sony Tech Support and followed all their advice. No resolve. I am adding two more GB of RAM for a total of 4GB-- I run XP and have updated to MS 9.0b.

If your problem has been resolved please give me some direction to proceed -- I am at a loss.

Jack B
Action wrote on 12/31/2008, 5:24 PM
I agree with Eugenia, find what's causing the crash at that point in the program and repair or delete it.

Jack, I had 2GB of RAM and added 2 more. It helped 9b by boosting XP which will use up to 3.3 max I think. Also get the latest Apple Quicktime, VMSP uses its files.

But how long since you've done some housekeeping, check for XP errors, defrag all drives, delete temp files etc. Go off line, shut off anti virus. Close all other apps by going Start and right click > Remove from this list.

Try this it might help. Right click on the XP task bar, select Task Manager > Processes > VMSP > Set Priority > High.

Cheers.
Ivan Lietaert wrote on 12/31/2008, 11:42 PM
You could find out if the problems started with a recent patch of Windows XP, by uninstalling them (and disabling autoupdate).
Proud Tiger wrote on 1/3/2009, 10:33 AM
Thanks for the advice Action. My additional RAM is in the mail so not yet installed. I keep my computer relatively clean. I run four hard drives two internal and two external. All but one are recently defragged except one storage drive that for some reason will not defrag. Temp files are at a minimum. I haven't checked for XP errors and don't know how to do that but will learn.

I have no start up programs running and have shut down all MicroSoft services in MSCONFIG for greater resources. I will probably start project again from scratch after installing more RAM and make careful notes where and on what file this thing crashes. This is real PIA without much help from SONY. Making a DVD has never been this hard -- I may try the Adobe app Premiere Elements 7.0 if all else fails.

I will try your other advice also.

Many Thanks,

Jack B
Krista wrote on 1/3/2009, 8:20 PM
have you found a solution since you posted this message? I'm having the same problem. I feel like i've tried everything.
Proud Tiger wrote on 1/6/2009, 11:25 AM
No Krista, unfortunately I have not. I have ordered more RAM. I have 2GB and will install two more GB for a total of four. I doubt that this will solve the problem. I am going to download Windows Service Pak 3 for XP also.

I have been a strong Sony fan for years but am really disappointed with their inablity to solve our problem. I will try them one more time after I install additional RAM then I am probably going to download the free trial Addobe Probram Primere Elements 7.0 and give that a try.

Addobe Cust Svc told me that I must have Microsoft Direct X9 or X10 compatible sound and display driver to run that program. I don't know if I have this driver or not. The thought struck me that if I don't have it, this might be part of the Sony problem.

I used Vegas Movie Studio 6.0 with great results and no problems for over a year -- something is screwed up some where -- simple but wrong and we must fix it.

Please let me know if you make any progress and I will do the same.

Thanks,

Jack B