Application Crashes when attempting to render

Nolan wrote on 1/19/2021, 11:20 AM

When I click on Make Movie, Save to my hard drive the application crashes about 90% of the time. I tried uninstalling and reinstalling the application and it worked once, and now crashes every time.

This is the error message from windows Event Viewer:

Faulting application name: MovieStudioHD170.exe, version: 17.0.0.159, time stamp: 0x5f97cfe5
Faulting module name: ntdll.dll, version: 10.0.18362.1316, time stamp: 0x45a49e53
Exception code: 0xc0000374
Fault offset: 0x00000000000f9059
Faulting process id: 0x1170
Faulting application start time: 0x01d6ee0051f9442e
Faulting application path: C:\Program Files\VEGAS\Movie Studio 17.0\MovieStudioHD170.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

[Windows 10. 16 GB RAM]

Thanks, Nolan

Comments

j-v wrote on 1/19/2021, 12:25 PM

Do you have a GPU?

Nolan wrote on 1/19/2021, 3:20 PM

Yes, Intel HD Graphics 520.

j-v wrote on 1/19/2021, 3:26 PM

Be sure you have installed the latest videodrivers for that one, that is driverversion 27.20.100.9126 of 01/04/2021

Nolan wrote on 1/19/2021, 6:20 PM

All my drivers are up to date. I tried rendering the same video using a trial version of NCH Videopad and it worked fine -- so it doesn't appear to be a driver issue.