Audigy 2 Plattinum Ex ASIO device does not support current sample rate.

rphtx wrote on 3/16/2003, 10:42 PM
"The ASIO device SB Audigy ASIO [ECC0] does not support the current sample rate."
This is the error message I am recieving in Vegas video 4.0 when opening an .avi file. Files play through the setting of Microsoft Sound mapper in vegas, but if I select the other audio options in "audio device type" under preferences (listed as: Creative ASIO,SB Audigy ASIO 24/96 [ECC0],SB Audigy ASIO [ECC0]) it gives me the above quoted error message. Basically it will not play audio files that work in Sound forge, video files (avi) that will play in sound forge or anything unless I select the Microsoft Sound Mapper. Is the sound mapper "using" the full features of this card and if so, why are the ASIO drivers listed as an option.
I have also changed the sampling rate to the standard 44 khz and they still won't play. I'm really confused here. I just upgraded from the SB Live to this "can do anything" card and already am thinking that I knew this would happen :)
ahhh...the joys of upgrading. I also have an RME hammerfall card, but it's disabled and worked fine alongside the SB Live.
Please...if you have any suggestions let me know. I'm really frustrated!

Comments

musicvid10 wrote on 3/17/2003, 1:22 AM
Let us know how this works out -- I'm sure I'm not the only one looking at this card for high-bit ASIO.
rphtx wrote on 3/17/2003, 6:59 PM
Figured it out...
I don't really understand *why* this is a Vegas 4.0 thing, but...
I can change the audio waveform in vegas to any sample/bit rate combo I want and it won't play. I could not figure it ou until I went to File->Properties->audio tab
and changed the audio sample rate for, I assume, the project. I guess this setting here overides any .wav's in a given project. Seems if I changed it to 96khz it should just play. I don't know if that limits my entire project to a single rate that all wav's have to use..haven't gotten that far.
The audigy 2 Platinum Ex seems to be a really cool card. I'm waitng on some 6.1 speakers in the mail..so it's not entirel tested beyond a 2.1 configuration.
Was easy to install and works fine under windows xp.
Todd
JohanAlthoff wrote on 3/17/2003, 10:12 PM
Easy. The sample rate for the project is what all other samples will get resampled (interpolated?) to. Creative Audigy, being something of a crap card (sorry but it's true), will not accept just any setting. AFAIK, it only works for 48 kHz and, apparently, 96 kHz. You would expect it to support other sample rates, but from your problems I gather that is not the case. My guess is that the card mixes internally at 96 kHz and can only accept full or half the sample rate. Creative are just too cheap to include hardware conversion functionality for other rates. Hence the low price.

The reason it works with the standard vanilla Sound Mapper is that Windows then takes care of the resampling part transparently (if you have set it to do so under Sound and Multimedia settings in the control panel). ASIO does not do this, since it was originally made for high-end cards where 44/48/88/96 kHz support is taken for granted.

If you want to work in 44 or 88 kHz, go ahead and buy a better soundcard. I'd recommend the M-audio Audiophile. This is, btw, not specific to Vegas.
pwppch wrote on 3/18/2003, 9:26 AM
Johan is correct.

The Audigy internally supports only 48 kHz. (The new Audigy2 support 96 kHz.) The ASIO drivers don't do any sample rate conversion and can only be opened at the sample rates the hardware permit. In order to use the Audigy with ASIO, you have to change your project sample rate to 48 kHz (or possibly 96 kHz for the Audigy 2).

Note, if you are working with lots of audio files and they are not at these sample rates, you will incurr a performance hit because all audio will have to be resampled to match the hardware output requirments.

If you use the Wave Classic drivers with the Audigy, you will incur a sample rate conversion from Windows itself.

The Audigy is a consumer card that is trying to be a pro - or at least pro-sumer card. If you have real demand for working at 44.1 kHz, then you should strongly consider a different audio solution.

Peter

MadGitty wrote on 3/18/2003, 12:35 PM
I have a audigy 1 which has been working fine then one morning bamm I get the same error with the same clips I have been working with. ???????
pwppch wrote on 3/18/2003, 1:20 PM
The sample rate of the clips/media have nothing to do with this. The project sample rate will determine what any audio file will be resampled to on the fly.

If you get the error that the card does not support the current project sample rate or bit depth, then you must change the project settings to something that the hardware/drivers support.

Peter


pwppch wrote on 3/18/2003, 1:21 PM
I would recommend something better than the Audigy, unless you want to play games as well. There are many alternatives that are superior at the pro-sumer end. Echo makes some very fine cards that are in the same price range as the Audigy. Also have a look at the MAudio products.

Peter
JohanAlthoff wrote on 3/18/2003, 3:14 PM
...And it's a well-known trait of Creative's drivers that they all off a sudden start acting up, for no apparent reason. The usual response from Creative is something to the effect of "live with it, kid. You're just a gamer."

So, just like Peter said, check out Echo or M-audio if you wanna get serious about music and audio production, their cards are great.
rmjdesigns wrote on 3/19/2003, 1:15 PM
switch to 16 bit!!!!!!! you cant do 24 bit with those cheap cards!!
JohanAlthoff wrote on 3/19/2003, 7:48 PM
He said sample rate, not bit depth.
rphtx wrote on 3/20/2003, 9:10 AM
Not sure where you guys get your info, but the audigy 2 platinum ex supports 44.1 KHz and ASIO 2.0 recording at 24-bit/96/192 Khz. Once I figured out the software settings within Vegas, this card is awesome for the price. With midi in/out,spdif,lines in/out and optical in/outs...not to mention 2 firewire ports..it offers the best connectivity to multiple devices that I've found. It also supports 6.1 surround.
I have a $600 RME Hammerfall card which is nice, but I can't connect the things I can with the audigy. I believe it depends on your needs. I'm taking minidv and converting to 5.1 dvd's. My hamerfall can't run 5.1..and the frequency/bitrates supported on this card are excellent for making DVD's..5.1 at 24-bit/96khz. Thats good enough for me. I've never been hip to creative (besides gaming), but this card seems like a departure from the creative of old. We'll have to see how it performs down the road, but I give it a thumbs up so far.
momo wrote on 3/20/2003, 10:37 AM
Yeah - just be aware that the mere mention of any SB product receives automatic pooh-poohs from most of the crowd here. That includes me too, since I'm a recovering SB/live user myself (FWIW, the 48 KHz sweet-spot solved most of the problems I had with that card, so I understand where these opinions are coming from).

I've often wondered why Creative never tried to parlay their strong brand awareness in consumer cards into a more professional line, and perhaps the Audigy products are an attempt to do that. However, it's still a "pro-sumer" product. Capturing a strong audio signal with good dynamic range requires several elements: quality mics, good preamps, high sample rates and deep bit depths. You'll find that those here who do a lot of multi-tracked audio production also use professional quality I/O devices, since it's probably the most important component in getting that perfect signal. Creative products have not, at least up until this point, provided that. Granted, they were never designed for it either.
pwppch wrote on 3/20/2003, 7:00 PM
I assure you that the Audigy hardware ONLY support 48 kHz. 44.1 kHz is done in software using sample rate conversion. The ASIO drivers only support 48 kHz because that is ALL the hardware supports. The Audigy 2 supports 96 kHz (because it is a simple multiple of 48 kHz.)

Bit depth has nothing to do with this, other than that the newest ASIO drivers support it correctly. Windows does the support for WDM/Wave/DirectSound. Converting to/from floating point in order to permit multiple source connection.

Peter
rphtx wrote on 4/11/2003, 8:28 PM
It works fine..I don't care how it does it, but it sounds great. Whether it converts on the fly makes no difference to me :)
pwppch wrote on 4/11/2003, 9:20 PM
Then I guess there is nothing further to discuss. Glad you are happy.

Peter