Lodged a trouble ticket on 28/6/05 to which I never received a reply, not even an acknowledgement. Just checking through my account and I see that the support request did finally get logged and it's solved!
Well blow me down, fortunately on my own I managed to solve the problem by myself and in the process help out another Vegas user.
So how did Madison decide it was solved?
Well seems they sent me an email saying they were snowed under but please ring them (bit hard from this distance) however if it's not convenient to ring please reply saying so and the trouble ticket will be dealt with in normal rotation.
Well, as the copy on the support page doesn't give an email address to reply to and I never received the email obviously that left a bit of a black hole now didn't it but not to worry, just treat it as solved!
Simple rule of customer support, a problem isn't solved until the customer says it is. If you haven't heard from the customer there's only a few possible explainations. he's dropped dead, he's given up on your products or he doesn't know you're expecting a response. All of those possibilities warrant some action, be it condolences, finding out what you did to loose them or trying to contact him some other way.
Bob.
Well blow me down, fortunately on my own I managed to solve the problem by myself and in the process help out another Vegas user.
So how did Madison decide it was solved?
Well seems they sent me an email saying they were snowed under but please ring them (bit hard from this distance) however if it's not convenient to ring please reply saying so and the trouble ticket will be dealt with in normal rotation.
Well, as the copy on the support page doesn't give an email address to reply to and I never received the email obviously that left a bit of a black hole now didn't it but not to worry, just treat it as solved!
Simple rule of customer support, a problem isn't solved until the customer says it is. If you haven't heard from the customer there's only a few possible explainations. he's dropped dead, he's given up on your products or he doesn't know you're expecting a response. All of those possibilities warrant some action, be it condolences, finding out what you did to loose them or trying to contact him some other way.
Bob.