Black preview screen, followed by Freeze and Crash.

Keys wrote on 7/1/2024, 6:28 AM

My Vegas 21.0 pro crashes, when I try to play/edit this clip. Happened to me once before, with a different clip. Can someone please check if this is a local bug, or if it's reproducible?

Version 21.0 (Build 315)

Reproduce:
- Import attached clip, set project settings to match media
- Play clip from timeline

Symptoms:
- Preview window turns black
- Frame indicator shows dots (i.e. "11..........")
- Entire application freezes
- Application exits with error

Comments

EricLNZ wrote on 7/1/2024, 6:16 PM

It looks like a dodgy clip but we need the original clip to try as it's reprocessed for the forum. Please upload to a cloud service and provide the link so others can download and try.

RogerS wrote on 7/1/2024, 9:59 PM

Happy to test it if you can make it available via Google Drive, etc.

Keys wrote on 7/3/2024, 1:47 AM

Ah, yes of course. Here is the link:

https://drive.google.com/file/d/1wyn5ED1AlV6D-pNQTvr0Ie3mS4j9XE8Q/view

This file is straight from my video camera. I see there is a hiccup, but should that crash Vegas?

gorGaram wrote on 7/3/2024, 2:11 AM

https://drive.google.com/file/d/1wyn5ED1AlV6D-pNQTvr0Ie3mS4j9XE8Q/view

VP20(411), VP21(315) - crash on import

harry-worth wrote on 7/3/2024, 2:42 AM

Imports and see it on the time line and then crash when played VP 300

Keys wrote on 7/3/2024, 3:10 AM

Ok. So it's not a local issue. Thanks. Maybe I should get a different camera? I did a crash report, so I think the Vegas team will be informed..

bitman wrote on 7/3/2024, 3:23 AM

@Keys imports and see it on the time line and then crash when played - Vegas 21-315 - so crashes on my PC as well...

Crashes also on Vegas 19

gorGaram wrote on 7/3/2024, 3:27 AM

Ok. So it's not a local issue. Thanks. Maybe I should get a different camera? I did a crash report, so I think the Vegas team will be informed..

IMHO
Make a couple of short videos with this camcorder, without errors and failures. Lay them out as well. If they also cause a malfunction, the question is for the video camera.

andyrpsmith wrote on 7/3/2024, 3:51 AM

Yes it crashes compoundplug.dll in both V20 and V21. Something for Magix to look at I think. Medainfo says it is interlaced BluRay format with AC3 audio. If you are taking video for future archive (family video ect) maybe see if your camera can output a more modern format (mp4 progressive - most compatible or HEVC (harder to edit)) or get a new camera.

Gid wrote on 7/3/2024, 4:47 AM

@Keys Yep crashes here but there's a 'glitch' seen on screen when played with MPC player near the beginning & that is the same point where it crashes Vegas. To me that is just a dodgy / broken file. It plays in Magix Movie Studio where the same glitch can be seen.