Hello all,
New to the forums, so please don't kill me if I put this in the wrong section or titled it incorrectly. So I am using Magix Movie Studio Platinum 14.0 build 122. It worked fine and dandy except for today when I tried to start it, it got stuck loading on "Create File I/O Manager" with the error "Unmanaged Exception (0xc0000006)."
I tried restarting my PC, but the problem persisted, so I did some googling, but all I could find was the error "Unmanaged Exception (0xc0000005)" but I tried to use that solution anyway. When I started Magix, I went in the task manager and forced closed "File I/O surrogate (not visible)." and the main Movie Studio program. That didn't work.
Any help is appreciated.
Full crash report:
```
Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 14.0 (Build 122)
Problem: Unmanaged Exception (0xc0000006)
Fault Module: C:\Program Files\VEGAS\Movie Studio Platinum 14.0\FileIO Plug-Ins\rm9plug\pncrt.dll
Fault Address: 0x0000000062015D10
Fault Offset: 0x0000000000015D10
Fault Process Details
Process Path: C:\Program Files\VEGAS\Movie Studio Platinum 14.0\x86\FileIOSurrogate.exe
Process Version: Version 14.0 (Build 122)
Process Description: File I/O surrogate (not visible)
Process Image Date: 2017-04-20 (Thu Apr 20) 04:34:28
```
My PC info (from CMD's "systeminfo," removed stuff like my PC name, time zone, and windows license key)
```
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.15063 N/A Build 15063
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
System Boot Time: 8/1/2017, 5:28:37 PM
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64 Family 21 Model 2 Stepping 0 AuthenticAMD ~4013 Mhz
BIOS Version: American Megatrends Inc. 2201, 3/23/2015
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Total Physical Memory: 16,281 MB
Available Physical Memory: 12,293 MB
Virtual Memory: Max Size: 18,713 MB
Virtual Memory: Available: 14,443 MB
Virtual Memory: In Use: 4,270 MB
Page File Location(s): C:\pagefile.sys
Hotfix(s): 3 Hotfix(s) Installed.
[01]: KB4022405
[02]: KB4025376
[03]: KB4025342
Network Card(s): 2 NIC(s) Installed.
[01]: VirtualBox Host-Only Ethernet Adapter
Connection Name: VirtualBox Host-Only Network
DHCP Enabled: No
IP address(es)
[01]: 192.168.56.1
[02]: fe80::5cae:7e93:283d:10d8
[02]: Intel(R) 82583V Gigabit Network Connection
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.25
[02]: fe80::4017:6e4d:e72a:18b1
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
```
To simplify:
16 gigs of ram, Nvidia GeForce GTX 950 GPU.