Comments

Steve Grisetti wrote on 8/18/2011, 3:10 PM
Well, you get the entire program when you buy an upgrade -- so there's no problem as far as the technology itself goes.

But as for whether or not your eligible for an upgrade price, that's probably worth asking Sony directly.
billj4u wrote on 8/18/2011, 4:08 PM
Hey

Thanks for the quick response..I been trying to send a message asking this and I can't seem to get a post a message to them..I've registered myself and just can't...but I will try again..thanks


Edited @ 7:22pm

Okay I just tried again to send a question on upgrade and this is what I get..

We noticed that you chose Vegas Movie Studio Platinum 8.0 as the product. This is a legacy product which is no longer eligible for phone or e-mail technical support. Click here for a full list of supported products. You might consider these options for support: Search our knowledgebase for an answer. Post a question on our online product forum. Consult the help files within the software. You might also use this as an opportunity to upgrade to the most recent version of Vegas. You will benefit from new features and improved workflow. Not to mention, you instantly become eligible for technical support. Click here to purchase your upgrade. Before submitting your incident, we would like to point out alternate self-help options that might yield a quicker answer to this question: If you need assistance with software activation, use our self-help portal to complete this process. Click here to visit the SCS Software Registration page. If you are looking for help using your Sony Creative Software program, please check out the Help contents located in the software. You can typically find this in the program when you go to “Help” towards the top of the program. You might also consider checking out our knowledgebase. Our technical support team has written hundreds of articles that cover numerous topics related to your Sony Creative Software program. Click here to visit the SCS knowledgebase. One of our greatest resources is input from customers via the product forums. Many Sony Creative Software users log into the product forum to exchange ideas and help fellow customers with various types of issues. Click here to visit the SCS Product Forums. Below, you will find a number of proposed solutions from our knowledgebase to resolve this incident... Can I burn a Blu-Ray disc with 5.1 Surround Sound Using the Vegas Movie Studio HD Platinum 10 software? Windows 7 support How Do I: Breaking up a large project into smaller pieces Program hangs while rendering or during editing My program will not start
musicvid10 wrote on 8/18/2011, 5:48 PM
All of your answers are at the top of this page.
There is a set of rollover menus that direct you to the proper resources.
You do not have to "go through all of the posts" or put in a support request in order to do this.
Move you MOUSE over "Purchase" and then click on the menu item that says, "Upgrades."
Then you will be able to navigate to all of the information you need.

;?|
Kimberly wrote on 8/18/2011, 10:18 PM
@Bill:

Also you can check My Account/My Software. There you will find the registered software that you own, plus links to FREE updates and discounts (if any) on PAID upgrades.

If you own a piece of SCS software and it isn't listed here, go through the motions to get it registered to you because it could save you some $$$ on future upgrades.