Can't Register DVD Architect 4.5, 5.0, or 6.0

Michael J wrote on 6/8/2014, 2:01 AM


I have spent the last 2 days trying to register Sony DVD Architect Version 4.5, 5.0, and 6.0.

It seems that the Sony site won't let me register. I have fully licensed versions of 4.5 and 5.0. 6.0 is a Trial copy.

I have completely uninstalled all versions multiple times; uninstall, clean registry, remove temp files, delete all directories, and I still can't get the software registered.

I have the Serial Numbers and Machine IDs.

Any clue what I can do to get it working?

Thanks for any help you can provide.


Michael

Comments

Michael J wrote on 6/8/2014, 2:04 AM
I have also tried the option to register from another computer. I get the same message about, "The server was unable to complete the registration as requested."

I have also disabled my Norton Firewall and Norton Anti-virus.
PeterDuke wrote on 6/8/2014, 3:22 AM
Have you tried contacting Customer Service (click on Support at the top of the page)?
Arthur.S wrote on 6/8/2014, 7:02 AM
Sounds like you may have used up your number of installations. I've done this myself. As Peter sez, contact customer services. Note: NOT tech support. Also, last time I had to do this I used the 'live chat' service. Back up and running in a few minutes. ;-)
fosko wrote on 7/9/2014, 11:17 AM
Yup.. that's just what I did.. Thanks!

Kim N.: It appears that you have reached your registration limit. We have increased the number of registrations for your software. Please attempt to register online again.

OK thank you. I didn't know there was a limit. I install and reinstall frequently because of formatting mydrive.

Kim N.: No worries. The limit serves as a check point to make sure the license isn't being shared outside of your use. In this case everything checks out so it should be quite a while before you would reach your limit again.