Check the EXACT position of the power switch. It's the same switch as the one in the EX1 and is VERY easy to slide it too far and switch the camera into Media.
And always remove the battery regardless.

Bob.

I tried that. After putting it back on and powering it up, it doesn't get past the splash screen (XDCAM EX). If I try to turn it off using the power switch, nothing happens.

This camera is less that a week old and I have a very important shoot Thursday, Friday, and Saturday! To say I'm frantic is a gross understatement.

Of all the things not to improve when going from the EX1 to the EX3, Sony left the flimsy slide switch that has been the source of much criticism since the EX1 was first tested. If I had to guess, I would say that the internal thin metal strip that they call a power switch has separated from the thin plastic slide.

Smartest move - don't use that camera later this week. Use your old one and atsrt making a list of defects before you send it back for warranty service.

John

Are you saying it will not power up?

You take battery off the camera. Put it back on, splash screen comes up and then nothing, even if you switch camera On?
Can you access the menus?
If so try All Reset in Others menu.

Bob.

You could try a master reset, not that I would expect that to fix the problem.

When I add a power supply (battery or DC), it starts the power up process, showing the splash screen, but it never gets any further than that.

I must then disconnect the power supply to turn off the camera.

Then, interestingly enough, if I turn the switch to the off setting, attach a power supply, and turn it to media, it powers up and I can access the thumbnails of the media clips--even watch them. Then I can turn it off.

Next, after turning it off, if I turn it on (for the camera), it starts the power up and hangs on the splash screen. Then when I attempt to turn it off, nothing happens and I have to disconnect it once again.

"Use your old one..."

There isn't one!

Seems that the only user available "master reset" is in the "others" menu. Miami must have an authorised Sony Service business -- go there immediately.

So you can't get the camera to boot up in Camera by the sound of it.
If you wait say 10 seconds can you access the menu at all?

Try this.
Remove the lens and replace the lens. Make certain the lens is locked, try several times. There's been reports of the lens loosing connection to the camera.

Another design problem we've found with the EX3s is the lens locking lever is all too easy to mistake for the Zoom lever.


Bob.

Midtown Video is one of your authorised Sony Service Centres.

Serena, you ARE a life saver!

I connected the power and turn the switch to Media. Then I opened the menu, Others, and hit the reset. It worked!

You have no idea how much of a relief this is! You've taken a great weight off my shoulders!

Thank you, very, very much!

Thanks to all that made suggestions!

There was probably nothing wrong with the camera!
You can get the EX1 into a state where all you get is a black screen.
You panic and assume the camera is broken.
Quickest way out of it is the All Reset.

Bob.

Bob advised it first! Although we did appear to be typing at the same time.

You can get the EX1 into a state where all you get is a black screen.
You panic and assume the camera is broken.
Quickest way out of it is the All Reset.
==========
Good to know. Thanks Bob and Serena.

John

My apologies to Bob. Evidently in my panic, that flew right past me.

Sorry, Bob!

No problem, just relieved you got it working again.
I've had my EX1 do something really wierd once just before a shoot that took a bit of powering down and resetting to clear. I know what it's like to have an EXpanic attack.

One other thing to be aware of, that All Reset does clear EVERYTHING including your Picture Profiles.

Bob.

"Everything" sounds a bit scary! "To factory defaults" less so. This is a good reason to record your personalised settings to an SxS card which you then transfer to your computer. The camera will always be returned from service with the factory default settings, so then you just reload your personal settings.

Without a doubt, excellent tips from Farss and Serena!

Yes,
"factory default" does sound a little less intimidating. However I was trying to differentiate the EX1 from the Z1.
The Z1 has a hardware reset button which doesn't reset the PPs.

Bob.

I didn't realise that the PPs weren't reset with the Z1 hardware reset -- I assumed they were. But certainly it was a hardware button I was thinking about when I mentioned the master reset. Until I noticed that the EX3 doesn't have one.