Cant find Stock Footage

Hosmer-Perez wrote on 9/26/2021, 11:27 PM

I'm currently on a month to month plan of Vegas Post 365. I've been using the library without problems until last week.

As soon as month 2 began I cannot see the Stock Footage Library in the Explorer Hub. Help!

Comments

VEGAS_EricD wrote on 9/27/2021, 9:22 AM

When you download content using VEGAS Hub it downloads to this folder.
C:\Users\**username**\Documents\VEGAS\VEGAS Content
**username** = the name of your Windows profile.

VEGASDerek wrote on 9/27/2021, 9:22 AM

Are you unable to access the VEGAS Content feature, or are you unable to see media in the Hub Explorer that you already downloaded from VEGAS Content?

gary-rebholz wrote on 9/27/2021, 10:14 AM

I think you're getting your terminology mixed up here, which is why Derek asks for clarification. To be clear, he's asking whether you see the VEGAS Content link on your VEGAS Hub home page, like mine here:

And if you do, then you're saying when you click it you don't see any of the VEGAS Content library. Is that so?

Hosmer-Perez wrote on 9/27/2021, 2:50 PM

I think you're getting your terminology mixed up here, which is why Derek asks for clarification. To be clear, he's asking whether you see the VEGAS Content link on your VEGAS Hub home page, like mine here:

And if you do, then you're saying when you click it you don't see any of the VEGAS Content library. Is that so?

Thank you for your replies.

To clarify: I used to have the Vegas hub screen just like yours until this week. Now I only see "User profile" and "Community". I've lost access to the Vegas Content Library.

But I am paying for the Vegas Post monthly plan. And was already charged for October.
Please let me know if you need more info, and thanks again for the help.

gary-rebholz wrote on 9/27/2021, 3:57 PM

It appears that you no longer have a current subscription to the software. If that is in error, please follow up with the ticket you already have with the sales team and they should be able to help resolve the issue. As it stands, VEGAS Pro will cease to run for you entirely before too long.

VEGAS_EricD wrote on 9/27/2021, 4:04 PM

I did some digging on this and per your communication with our sales team, it appears you are switching from a monthly subscription to a yearly subscription. I recommend uninstalling and reinstalling VEGAS using the links you receive in the new confirmation email and activating VEGAS with the new serial. You may continue to use VEGAS Content with the new active subscription.

Hosmer-Perez wrote on 9/27/2021, 5:41 PM

I did some digging on this and per your communication with our sales team, it appears you are switching from a monthly subscription to a yearly subscription. I recommend uninstalling and reinstalling VEGAS using the links you receive in the new confirmation email and activating VEGAS with the new serial. You may continue to use VEGAS Content with the new active subscription.

Thanks for following up.

That is correct. I was told that in order to switch from a monthly to a yearly subscription I need to cancel my account and request a refund (which I found surprising to be honest, but anyhow). I have requested a cancellation now but I am still waiting for the confirmation and next steps.

Hopefully this gets sorted quickly, as I have a project's deadline approaching for which I need the VEGAS Content library.

fr0sty wrote on 9/28/2021, 12:28 AM

If you're in a hurry, get a new annual subscription while you await the refund for the monthly. You do not have to wait for one before you can do the other. They will send you a new serial number. Uninstall and re-install VEGAS using the new serial number, and that will get you access to VEGAS Content as well as VEGAS Pro.