cant register my movie studio platinum 13

amir-arussi wrote on 7/7/2025, 3:29 AM

hey guys

i have got an issue after i have install the movie studio platinum 13 and entered the serial number i get to the point where i need to register. i have got 2 options:
1) register online - it wont let me it says an error accured cant connect to registeration server error 12029
2) the secong option when i try register from other comp ... it send me link named: "Register Movie Studio Platinum" but when i enter the link it says "ERR_CONNECTION_CLOSED"

how can i register my product so ill start using it?

Comments

EricLNZ wrote on 7/7/2025, 3:57 AM

There were two releases of VMS13. The original Sony Creative Software one and a subsequent Magix rebranded one. Even if yours is the SCS version your account details should have been transferred to Magix so go to your Magix account https://www.magix.com/us/support/my-service-center/. There under My Products look for your VMS13 details and check the serial number. Copy and paste it rather than retype it.

If you still have problems then possibly it's a server issue and you will need to contact Vegas Support.