Come on Sonic Foundry ... help us out with this one!!

karlc wrote on 5/3/2001, 4:17 PM

We have spent the last two years buying your software,
answering your customers questions on the Vegas Forum, and
generally touting your products.

Now _we_ need some help on an issue and none is forthcoming
and my e-mail to tech support remains unanswered and
ignored?

I am posting this in the Vegas Forum out of frustration
because I can't seem to get an answer from SF on the
SoundForge 5 forum or through tech support e-mail.

On two separate, standalone (not networked) Win2K machines,
ONLY those users logged on with Administrator privileges
can burn or rip off the CDR using Sound Forge 5.0.

How do we rectify this so that the User or Power User group
has access to these devices under SF5?

I realize that this might be classified as a "Win2k issue",
but when we can't use your products under a pervasive
operating system, in a prudent, security conscious manner,
then you've also got a problem

Thanks for ANY help on this issue.

KAC ...

Comments

SonyEPM wrote on 5/4/2001, 1:18 PM
Message directly from SF prez, who knows this issue cold:

"Windows 2k requires that you have administrator privileges
to talk directly to a device. This is a security measure
built into the Windows 2000 operating system and there is
no workaround."

We'll continue to look for a sensible workaround, but at
this point it comes down to an OS security hack and the
cats in Redmond do not like that. I agree its a pain for
the user.
karlc wrote on 5/5/2001, 10:21 AM
>>"Windows 2k requires that you have administrator
privileges to talk directly to a device. This is a security
measure built into the Windows 2000 operating system and
there is no workaround."
Many thanks for getting back to me on this issue.

I was starting to believe that this might be the case ...
except for the fact that:

Adaptec's Easy CD Creator works fine when logged on as a
User/Power User in Win2K and recognizes all such "devices"
for reading AND writing operations.

WaveLab, prior to 3.0b, allowed reading and writing to all
devices when logged on as a User/Power User under Win2K.

The last three updates to WaveLab exhibit the same behavior
as SF5 does as far as "write" operations, but still allow a
User/Power User to "read" the device, something which SF 5
apparently does not allow.

Users/Power Users can "read", IOW play and or access a CD
ROM in their computers, a "device", using various and
freely available software without confronting the same
issues under Win2K.

I don't mean to ungrateful, but considering these few
facts, something just does not jive with the above answer
to our dilemma.

In any event, thanks again, especially for taking it up the
chain of command in the attempt to get a a definitive
answer.

KAC ...

scaesare wrote on 5/9/2001, 10:44 AM
Errr... maybe I'm mis-reading the original complaint here,
but this explanation is incorrect. You must have
administrative privs to _install_ a device driver to talk
to any hardware, but once the driver is installed, it
exports the I/O routines such that standard user-mode apps
can use them w/ standard IOCTL's.

This is exactly why you need to be admin to install EZCD
Creator, but any ol' user can burn a CD.
karlc wrote on 5/10/2001, 8:42 AM
You haven't misread anything.

Sonic Foundry is sticking to their story that only those
logged on as Admimistrator's can read/write/burn CD's under
Win2k, despite ample evidence to the contrary.

I get a definite whiff of "fear of Microsoft" with regards
to this issue.

ITMT, we are sitting here with a purchase that is entirely
useless to us because we will not compromise the way we
administer standalone computer security by allowing users
to logon as Administrator on a mission critical machine.

KAC ...
davidhague wrote on 5/10/2001, 9:57 PM
Weird - I am under Win2K and have no problem burning CD's
no matter what login I use ...

David
Shazian Australia
karlc wrote on 5/13/2001, 9:15 AM
Could be that you are not using NTFS file system on any of
your drives.

KAC ...
davidhague wrote on 5/16/2001, 7:17 PM
Nope - definately NTFS ....

David
Shazian Australia