Constant errors and shotdowns

tigermike74 wrote on 12/4/2008, 10:35 PM

Hello everyone, I'm new with the Vegas software. I have the Platinum Edition Movie Studio 9. When I go to open a project, I get an error and the program will shut down. Sometimes it will load and I can start to do some editing of existing files, like if I want to trim and rotate a .mov file. I'll do a little work and will randomly get this same unexpected error and the program will shutdown. Does anyone know why this is happening or how I can fix it? I'm running a Pentium D 2.8Ghz Dual Core, 4GB PC2-6400, ATI All-In-Wonder X600 Pro PCI-e 256MB. Thanks in advance for any help. :o)

Michael

The error details are below:

Exception 0xC0000005 (access violation) READ:0xAD3F000 IP:0x6692E94A
In Module 'QuickTime.qts' at Address 0x66800000 + 0x12E94A
Thread: ProgMan ID=0x5AC Stack=0x2DFE000-0x2E00000
Registers:
EAX=0ad3fcec CS=001b EIP=6692e94a EFLGS=00210206
EBX=00000000 SS=0023 ESP=02dfe704 EBP=02dfe70c
ECX=0000033b DS=0023 ESI=0ad3f000 FS=003b
EDX=00000000 ES=0023 EDI=09d1858c GS=0000
Bytes at CS:EIP:
6692E94A: F3 A5 FF 24 95 64 EA 92 .....
6692E952: 66 90 8B C7 BA 03 00 00 f.......
Stack Dump:
02DFE704: 02DFE75C 02D00000 + FE75C
02DFE708: 02DFE730 02D00000 + FE730
02DFE70C: 02DFE748 02D00000 + FE748
02DFE710: 66869F14 66800000 + 69F14 (QuickTime.qts)
02DFE714: 09D16048 09CF0000 + 26048
02DFE718: 0AD3CABC 0AD00000 + 3CABC
02DFE71C: 00003230
02DFE720: 6689860F 66800000 + 9860F (QuickTime.qts)
02DFE724: 0AD3CABC 0AD00000 + 3CABC
02DFE728: 09D16048 09CF0000 + 26048
02DFE72C: 00003230
02DFE730: 0AD8ADC4 0AD00000 + 8ADC4
02DFE734: 00003230
02DFE738: 0000000C
02DFE73C: 66869F20 66800000 + 69F20 (QuickTime.qts)
02DFE740: 669F1D35 66800000 + 1F1D35 (QuickTime.qts)
> 02DFE74C: 669F1D66 66800000 + 1F1D66 (QuickTime.qts)
> 02DFE76C: 669C23D6 66800000 + 1C23D6 (QuickTime.qts)
> 02DFE7A8: 669C2A28 66800000 + 1C2A28 (QuickTime.qts)
> 02DFE7E8: 669C416D 66800000 + 1C416D (QuickTime.qts)
> 02DFE7FC: 76616C75 76600000 + 16C75 (CSCDLL.dll)
> 02DFE824: 669C420A 66800000 + 1C420A (QuickTime.qts)
> 02DFE838: 76616C75 76600000 + 16C75 (CSCDLL.dll)
> 02DFE848: 66898286 66800000 + 98286 (QuickTime.qts)
> 02DFE870: 76616C75 76600000 + 16C75 (CSCDLL.dll)
> 02DFE888: 669C41D0 66800000 + 1C41D0 (QuickTime.qts)
> 02DFE8A0: 6692CF20 66800000 + 12CF20 (QuickTime.qts)
> 02DFE8B0: 34FCDCBE 34EA0000 + 12DCBE (qt7plug.dll)
> 02DFE8D8: 34EBB7DD 34EA0000 + 1B7DD (qt7plug.dll)
> 02DFE8EC: 76616C75 76600000 + 16C75 (CSCDLL.dll)
> 02DFE910: 34EBC9C0 34EA0000 + 1C9C0 (qt7plug.dll)
> 02DFE954: 34EC35A4 34EA0000 + 235A4 (qt7plug.dll)
> 02DFE968: 34EBD36C 34EA0000 + 1D36C (qt7plug.dll)
> 02DFEA4C: 00A9005B 00400000 + 69005B (VegasMovieStudioPE90.exe)
> 02DFEA50: 00720075 00400000 + 320075 (VegasMovieStudioPE90.exe)
> 02DFEA54: 005D006C 00400000 + 1D006C (VegasMovieStudioPE90.exe)
02DFEA58: 02DF0000 02D00000 + F0000
02DFEA5C: 00000001
02DFEA60: 02DFEA70 02D00000 + FEA70
02DFEA64: 0024E248 00150000 + FE248
> 02DFEA78: 34EBD689 34EA0000 + 1D689 (qt7plug.dll)
> 02DFEA94: 35019630 34EA0000 + 179630 (qt7plug.dll)
> 02DFEA9C: 003A0044 00360000 + 40044 (sfwbdmux.dll)
> 02DFEAA0: 0076005C 00400000 + 36005C (VegasMovieStudioPE90.exe)
> 02DFEAA4: 00640069 00400000 + 240069 (VegasMovieStudioPE90.exe)
- - -
02DFFFF0: 00000000
02DFFFF4: 005282F0 00400000 + 1282F0 (VegasMovieStudioPE90.exe)
02DFFFF8: 00AF3D58 00400000 + 6F3D58 (VegasMovieStudioPE90.exe)
02DFFFFC: 00000000

Comments

darkframe wrote on 12/5/2008, 1:33 AM

Hi,

I cannot directly say what's wrong on your system but according to the error message the problem is related to Quicktime so please make sure that you've installed the latest Quicktime update.

Cheers

darkframe

Eugenia wrote on 12/5/2008, 2:41 AM

You need to tell us what kind of file you are trying to open, and make sure you have updated your Platinum edition to version 9.0b.

tigermike74 wrote on 12/7/2008, 12:50 AM

Thanks for the replies. The file I am opening is just a plain .mov file that was taken with my Aiptek A-HD camera. I loaded the newest Quicktime, but I'll reload it, maybe something got corrupted. I do have Vegas updated to 9.0b as well. Hopefully the newest QT reinstall will fix this problem. Thanks again!

Eugenia wrote on 12/7/2008, 1:08 AM

If it's not fixed, do a bug report at Sony's online support. Files from some Aiptek models crashing vegas is common.

TrackVision wrote on 5/28/2009, 7:03 AM

I've just loaded VMS9.0b on Vista 64 bit, which is working well. First test project was 1280 x 720p @60fps from the Aiptek A-HD camera. Yes, that's the one that the VMS9.0b Release Note specifically identifies as not supported,

Initial results were that the video loaded normally, but the audio track was not being loaded at all. After a bit of checking, it became clear that VMS was mis-reading the header, which caused the problem. Aiptek saves H.264 encoded video with AAC encoded audio. VMS was reading the file as having MPEG4 audio!

The simple solution is to change the video file extension from .MOV to .mp4 and then open VMS and drag the video into your project. In my case that works perfectly. YMMV, of course, but it appears to be a very simple solution for Aiptek users.