Corrupt video using GPU and MP4

Pete Ferg wrote on 11/27/2011, 5:23 PM

Yep!

check this

Chanimal wrote on 11/27/2011, 5:59 PM

I'm not referring to an occasional black frame. The entire video is corrupt. It flashes mainly green--the entire render is a mess.

Thanks though.

TheHappyFriar wrote on 11/27/2011, 7:55 PM

This is a big (imho) issue with depending on rendering hardware: another thing to go wrong.

I could very well be your drivers. Does it happen with any other GPU accelerated formats? Did you change any default settings for your GPU? I'll respond with the standard "Turn of the catalyst AI". :)

The latest is 11.11. Vegas 11 requires 11.7. I'd suggest trying to use 11.10 and see if that helps.

indyman777-2 wrote on 11/28/2011, 9:52 AM

I have the same problem with an ATI 6950. There are a lot of green frames when using the GPU, but when disabling it, they go away. Has anyone found a solution yet? This is when I use the Main Concept option.

Also, I'm when I use Sony AVC option and click "Check GPU", it tells me that no GPU is available, even though it is available under the Main Concept option.

All drivers are up-to-date. Turning off the Catalyst Control Center did not help.

Tom G wrote on 11/28/2011, 3:57 PM

You could try the new beta drivers
NVIDIA GeForce 290.36 Beta Drivers Released
also make sure you have the latest Quicktime upgrade
they helped me I Had flickering on boot up
ok now
if it does not work for you then you can roll back drivers

Tomthumb

gripp wrote on 11/28/2011, 6:29 PM

Rendering with GPU on (GTX560Ti card) and VP11 (450) is impossible due to the green flashes and other video nasties.

Turn GPU off and rendering is OK. Shame I just spent an extra £170 on the GTX560Ti especially to take advantage of the GPU rendering in VP11.

Surely they'll sort this out soon?????????

TheHappyFriar wrote on 11/28/2011, 9:08 PM

So this is something on both brands of cards. Could be a Vegas or OS issue then.

NicolSD wrote on 11/28/2011, 11:29 PM

I am sorry to hear that. Which version driver are you using with your GTX card? I just bought a GTX570 today and it works beautifully with the version 285.62 driver.

Former user wrote on 11/28/2011, 11:37 PM

Yes, similar problem. I've actually started to experience frequent render crashes, preview crashes. REALLY frustrating. My notes in the "what were you doing when the crash ocurred" are now this: "Began to render the project when crash occurred. Am now 0 for 12 attempts to render the project and deliver for client.

What's worse is that THIS is the first time I've experienced a deal breaker with Vegas. This video is what I'm trying to output to the client.

http://dl.dropbox.com/u/19142827/mar15_fortmac.mp4

I'm also seeing occasional flashes (blue) and other weirdness that is most definitely not in the project.

Seriously, if this costs me money I'm going to scream. Can we just STOP adding features and add some stability? Pretty please?

Grazie wrote on 11/28/2011, 11:41 PM

gripp, what build of Vegas you got?

I've had success with that card rendering to MP4 and have got a 3x render speed improvement. This was in a MXF to MP4 on a five track project with inter-compositing including Sapphire Edge in the mix. I do have the driver set, one before the latest.

It's not good when this happens. I hope you're going to get some way forward on this. Not good.

G

Grazie wrote on 11/28/2011, 11:47 PM

Andreas, that's great work. Nice cutting and lighting. But I can see the unmeant flashes. Horrid! I'm going to re-revisit my output again.

That's not good.

G

Former user wrote on 11/29/2011, 12:50 AM

Thanks Grazie...that means a lot coming from you. :-)

Here's the weird part. I scribbled a bunch of notes and am rebuilding the spot. I originally cut it in March. The lower 1/3 was an add-on that was ordered today for tomorrow (yes, I'm charging a rush premium).

The nightmare was using the VP10 file, apparently. I've pretty much rebuilt the project now in a new, clean VP11 file. Not a burp, fart, glitch or anything (not during editing, previews, or even editing).

Could it be that there's some sort of VP10 --> VP11 conversion issue in the file. I know they're not backwards compatible (I always save a new file with an old project anyway), but I'm now suspicious that VP10 files don't do something (or do something unexpected) in VP11.

Now if you'll excuse me, I have to go re-colour the teeth to whiten them up. :-) (but seriously, I have to go whiten the teeth now).

EDIT: There seems to be a problem with the file types, I think. the new build in VP11 was had zero crashes during editing. The VP10 -> VP11 file was nightmarish. However, I'm STILL experiencing frame dropouts and colouring as before with my output. Reported to tech support. I'll let you know if/when there's a response. I've found that with output set to "GOOD" there's no dropouts or colored frames. Output rendered at "BEST" causes the dropped coloured frames (this is with the MainConcept AVC codec at 720p - output to Internet Video).

gripp wrote on 11/29/2011, 3:26 AM

>> gripp, what build of Vegas you got?

Vegas11, build 425. Win7-64 bit. Intel i7-920

At least it's comforting to know that the green flashes are not unique to my system!

BinaryCafe wrote on 11/30/2011, 11:33 AM

It looks like I'm the latest member of the 'MP4 green glitch club'.

Yes, I am having the same issue with my AMD Radeon 6850 card. Catalyst Control Center, Display Driver, OpenCL Driver and ATI Integrated Driver are all up to date.

Mainconcept MP4 renders of 1920x1080 AVCHD 60P source (to either 1080 or 720) burns through render very fast, but always results in video with green flickering glitches. When I select the Sony MP4 codec, Vegas doesn't see the GPU.

Fortunately, rendering to MP4 with CPU works. It looks good, but is slower...provides me with an excuse to refill my coffee cup.

cimotion wrote on 11/30/2011, 12:14 PM

Same problem here as well. When I first installed V11 on my new build it worked great for about a week and a half rendering to MP4. I dont know if there were driver updates or what happened but now when I render with GPU I get green blotchy image with freeze frames of the video. The audio is fine but the video is trashed.

I updated all the video drivers, no luck. I uninstalled all of the video drivers and installed the old video card drivers, no luck.

I keep looking and hoping for a build update, but none yet. I have now reverted to rendering with CPU only....

Former user wrote on 11/30/2011, 12:40 PM

Just be sure to report the bug to tech support. The more common the issue, the more likely they'll address it in future updates.

S0laris wrote on 12/4/2011, 10:13 PM

I have exact same problem on my 6950

I put in tech tickets to Sony Nov 21.. I have not as much as had one peep or reply at all..

Put in another same deal..

I am not happy at all. this was one of the main reasons i upgraded. Further more the email I got about the product suggested GPU was avialble for all of vegas not JUST AAC.. very misleading.

ANd lastly I see NO render service anymore like Vegas 9 had.. I loved being able to add lots of projects to my local render service and wake up to them all being done..

As of current there is nothing in Vegas 11 that works better or faster than vegas 9 and I think I will just call VISA and demand a refund/chargeback

Steve Mann wrote on 12/5/2011, 9:29 AM

Indyman: [b]"Also, I'm when I use Sony AVC option and click "Check GPU", it tells me that no GPU is available, even though it is available under the Main Concept option."[.b]

That's because the CODECS are different, and independent of the calling program (Vegas in this case).

Steve Mann wrote on 12/5/2011, 9:36 AM

"The nightmare was using the VP10 file, apparently. I've pretty much rebuilt the project now in a new, clean VP11 file. Not a burp, fart, glitch or anything (not during editing, previews, or even editing).

I have had no problems opening older version veg files, but you are not the first to report this on the forums. I would recommend sending a bug report to SCS.

indyman777-2 wrote on 12/5/2011, 9:36 AM

Thanks, Steve. I understand that, but wanted to note that the Sony AVC, which is supposed to handle GPU-assist, isn't even recognizing that ATI card. I've tried about everything and every driver.

I've had a support ticket in with them for the better part of a week and a half. The crickets are still chirping. I'd like for them to say they at least acknowledge the problem and are working on it.

Steve Mann wrote on 12/5/2011, 9:54 AM

I can't help you with ATI - I personally avoid ATI/Radeon cards because I have always had problems with their drivers.

"I've had a support ticket in with them for the better part of a week and a half. The crickets are still chirping. I'd like for them to say they at least acknowledge the problem and are working on it. "
I haven't seen the inside of SCS Support and have no first-hand (or even second-hand) knowledge of how they work, but with ten years of using Vegas, participating on the forums and occasionally using SCS support, I suspect that their first priority is to help people USE Vegas, not to help them FIX their PC. When I have a "How Do I Do This" question, I get a response within the day. (It's been a couple of years since I needed how-to guidance from SCS). Customer support for order or license problems are resolved with a phone call. I strongly suspect that questions along the lines of "Fix my PC" get a lower priority. I do agree that an acknowledgement would go a long way toward better service.

Chanimal wrote on 12/5/2011, 11:50 AM

Good to see I am not the only one with this trouble. There were no responses for awhile when I first posted.

Please respond back to this thread when anyone has found a fix. I suspect it is a problem with Vegas 11 since ther are problems with either of the GPU's (AMD and Nvideo seem to both have a problem--so I don't suspect the drivers).

Chanimal wrote on 12/6/2011, 3:34 PM

Support replied:

Hi Ted,

Thank you for contacting Sony Creative Software.

From the documentation: Requires an OpenCL-enabled GPU and Catalyst driver 11.7 or later with a Radeon HD 57xx or higher GPU. If using a FirePro GPU, FirePro unified driver 8.85 or later is required.

I have looked at some specifications of several cards in this series and I am not seeing an OpenCL rating.

If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.

Sincerely,

Eric D.
Customer Service & Technical Support
Sony Creative Software Inc
www.sonycreativesoftware.com

Thank you for allowing us to serve you! Click the following link to save 20% on your next Sony Creative Software webstore purchase: http://www.sonycreativesoftware.com/promo.asp?keycode=75057-1027

I replied to support:

Eric,

This card the EXACT same processor that SONY used on your website within the GPU benchmark tests (the AMD Radeon HD 6870). See your own benchmarks at:

http://www.sonycreativesoftware.com/vegaspro/gpuacceleration

So it obviously has an OpenCL rating. I also tested it with two different utilities. It supports OpenCL 4.1.1. Your website says it needs Catalyst 7 or above. It shipped with 10, but I have the absolute latest drivers installed.

In addition, the Sony Vegas Forum has an entire thread with other users having the identical problem. The latest response was yesturday. See:

http://www.sonycreativesoftware.com/forums/ShowMessage.asp?MessageID=788910&Replies=22

My software with latest updates now says GPU support available. However, the video is corrupt when it uses the GPU. Again, see thread above.

Please respond again--but yes, this card is only only on your list, it is "the" AMD reference card you used for your benchmarks.

Please advise on a fix (pain to have to buy a new card only to not have it work at all.

Ted