Crash on startup

faythegay wrote on 6/13/2018, 6:19 PM

Sony Vegas 14 keeps crashing when I boot it and I don't know how to read these things. Help?

 

Extra Information
   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\dx_video_grovel_x64.log
   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\svfx_video_grovel_x64.log
   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\ocio_x64.log
   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\dx_grovel_x64.log
   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\gpu_video_x64.log

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 14.0 (Build 270) 64-bit
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_0707757077710fff\igdrcl64.dll
   Fault Address:       0x00007FF814EB1A8E
   Fault Offset:        0x0000000000201A8E

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 14.0\vegas140.exe
   Process Version:     Version 14.0 (Build 270) 64-bit
   Process Description: VEGAS Pro
   Process Image Date:  2017-06-12 (Mon Jun 12) 21:05:46

Comments

Red Prince wrote on 6/13/2018, 7:10 PM

Sony Vegas 14 keeps crashing when I boot it and I don't know how to read these things. Help?

 

Extra Information
   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\dx_video_grovel_x64.log
   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\svfx_video_grovel_x64.log
   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\ocio_x64.log
   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\dx_grovel_x64.log
   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\gpu_video_x64.log

We can’t read them either. They’re local to your computer.

He who knows does not speak; he who speaks does not know.
                    — Lao Tze in Tao Te Ching

Can you imagine the silence if everyone only said what he knows?
                    — Karel Čapek (The guy who gave us the word “robot” in R.U.R.)

faythegay wrote on 6/13/2018, 8:29 PM

okay so I got the information off of the files...didn't realize they were files. My brain isn't fully functional today.

 

 

   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\dx_video_grovel_x64.log

INFO 2018-06-13 20:24:12 **** Grovelling DirectX video plug-ins in-proc ****
INFO 2018-06-13 20:24:12 Phase 1 - Enumerating non-shared dlls
INFO 2018-06-13 20:24:12 Loading C:\Program Files\VEGAS\VEGAS Pro 14.0\Video Plug-Ins\colorcorrector.dll
INFO 2018-06-13 20:24:12 Loading C:\Program Files\VEGAS\VEGAS Pro 14.0\Video Plug-Ins\PluginWrapper.dll
INFO 2018-06-13 20:24:12 Loading C:\Program Files\VEGAS\VEGAS Pro 14.0\Video Plug-Ins\sfpagepeel.dll
INFO 2018-06-13 20:24:12 Loading C:\Program Files\VEGAS\VEGAS Pro 14.0\Video Plug-Ins\sftrans1.dll
INFO 2018-06-13 20:24:12 Loading C:\Program Files\VEGAS\VEGAS Pro 14.0\Video Plug-Ins\vfplugs.dll
INFO 2018-06-13 20:24:12 Loading C:\Program Files\VEGAS\VEGAS Pro 14.0\Video Plug-Ins\vfx1.dll
INFO 2018-06-13 20:24:12 Loading C:\Program Files\VEGAS\VEGAS Pro 14.0\Video Plug-Ins\vidpcore.dll
INFO 2018-06-13 20:24:12 Phase 1 - Complete

   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\svfx_video_grovel_x64.log

INFO 2018-06-13 20:24:12 **** Grovelling SVFX/OFX video plug-ins ****
INFO 2018-06-13 20:24:12 Phase 1 - Enumerating dlls
INFO 2018-06-13 20:24:12 Enumerating folder C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .DLL
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .OFX
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Recursive Search Win64
INFO 2018-06-13 20:24:12 Enumerating folder C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\Filters.ofx.bundle\Contents\Win64
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .DLL
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .OFX
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Load from Cache C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\Filters.ofx.bundle\Contents\Win64\Filters.ofx
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 1
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Recursive Search Win64
INFO 2018-06-13 20:24:12 Enumerating folder C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\HitFilmVegasBasic.ofx.bundle\Contents\Win64
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .DLL
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .OFX
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Load from Cache C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\HitFilmVegasBasic.ofx.bundle\Contents\Win64\HitFilmVegasBasic.ofx
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 15
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Recursive Search HFPL
INFO 2018-06-13 20:24:12 Enumerating folder C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\HitFilmVegasBasic.ofx.bundle\Contents\Win64\HFPL
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .DLL
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .OFX
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Recursive Search Win64
INFO 2018-06-13 20:24:12 Enumerating folder C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\spica_cutout.ofx.bundle\Contents\Win64
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .DLL
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .OFX
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Load from Cache C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\spica_cutout.ofx.bundle\Contents\Win64\spica_cutout.ofx
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 1
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Recursive Search Win64
INFO 2018-06-13 20:24:12 Enumerating folder C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\spica_resizer.ofx.bundle\Contents\Win64
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .DLL
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .OFX
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Load from Cache C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\spica_resizer.ofx.bundle\Contents\Win64\spica_resizer.ofx
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 1
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Recursive Search Win64
INFO 2018-06-13 20:24:12 Enumerating folder C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\Stabilize.ofx.bundle\Contents\Win64
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .DLL
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .OFX
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Load from Cache C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\Stabilize.ofx.bundle\Contents\Win64\Stabilize.ofx
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 1
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Recursive Search Win64
INFO 2018-06-13 20:24:12 Enumerating folder C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\TitlesAndText.ofx.bundle\Contents\Win64
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .DLL
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .OFX
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Load from Cache C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\TitlesAndText.ofx.bundle\Contents\Win64\TitlesAndText.ofx
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 1
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Recursive Search Win64
INFO 2018-06-13 20:24:12 Enumerating folder C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\Vfx1.ofx.bundle\Contents\Win64
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .DLL
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 0
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 ----------------------------------------------------------------------------
INFO 2018-06-13 20:24:12 Find modules with extension .OFX
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12     Load from Cache C:\Program Files\VEGAS\VEGAS Pro 14.0\OFX Video Plug-Ins\Vfx1.ofx.bundle\Contents\Win64\Vfx1.ofx
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Total compatible plug-ins found in folder: 65
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Phase 1 - Complete

   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\ocio_x64.log

INFO 2018-06-13 20:24:12 *** Start of OpenColorIO color management log ***
INFO 2018-06-13 20:24:12 VEGAS Pro 14.0
INFO 2018-06-13 20:24:12 Version 14.0 (Build 270) 64-bit
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 OpenColorIO version: 1.0.8
INFO 2018-06-13 20:24:12 Config description: RRT version ut33
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Color spaces: 14
INFO 2018-06-13 20:24:12 Color space 0: aces [ACES]
INFO 2018-06-13 20:24:12 Color space 1: raw [raw]
INFO 2018-06-13 20:24:12 Color space 2: adx10 [ADX 10-bit] -> reference (Film Scan, using the 10-bit Academy Density Encoding)
INFO 2018-06-13 20:24:12 Color space 3: adx16 [ADX 16-bit] -> reference (Film Scan, using the 16-bit Academy Density Encoding)
INFO 2018-06-13 20:24:12 Color space 4: slogf35 [Sony S-Log1 (F35/F3)] -> reference (Sony S-Log1, with F35 color primaries)
INFO 2018-06-13 20:24:12 Color space 5: slog2f65_3200 [Sony S-Log2 (F65 3200K)] -> reference (Sony S-Log2, with F65 color primaries at 3200K)
INFO 2018-06-13 20:24:12 Color space 6: slog2f65_5500 [Sony S-Log2 (F65 5500K)] -> reference (Sony S-Log2, with F65 color primaries at 5500K)
INFO 2018-06-13 20:24:12 Color space 7: logc [Arri Alexa Log C] -> reference (Arri Alexa LogC, V3, Exposure Index 800)
INFO 2018-06-13 20:24:12 Color space 8: log [Log] <- reference (A mathematically idealized log space, which spans the dynamic range
currently being utilized by the ACES RRT. Note: this does not correspond
to scanned plates, adx10 is preferred for that purpose.)
INFO 2018-06-13 20:24:12 Color space 9: rrt_srgb [ACES RRT (sRGB)] <- reference
INFO 2018-06-13 20:24:12 Color space 10: rrt_rec709 [ACES RRT (Rec.709)] <- reference
INFO 2018-06-13 20:24:12 Color space 11: rrt_p3dci [ACES RRT (P3 DCI)] <- reference
INFO 2018-06-13 20:24:12 Color space 12: rrt_p3d60 [ACES RRT (P3 D60)] <- reference
INFO 2018-06-13 20:24:12 Color space 13: rrt_xyz [ACES RRT (CIE XYZ)] <- reference
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Roles: 9
INFO 2018-06-13 20:24:12 Role 0: color_picking -> raw
INFO 2018-06-13 20:24:12 Role 1: color_timing -> adx10
INFO 2018-06-13 20:24:12 Role 2: compositing_log -> adx10
INFO 2018-06-13 20:24:12 Role 3: data -> raw
INFO 2018-06-13 20:24:12 Role 4: default -> raw
INFO 2018-06-13 20:24:12 Role 5: matte_paint -> raw
INFO 2018-06-13 20:24:12 Role 6: reference -> aces
INFO 2018-06-13 20:24:12 Role 7: scene_linear -> aces
INFO 2018-06-13 20:24:12 Role 8: texture_paint -> raw
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Displays: 3
INFO 2018-06-13 20:24:12 Display: 0
INFO 2018-06-13 20:24:12   Name: p3dci [P3 DCI]
INFO 2018-06-13 20:24:12   Views: 3
INFO 2018-06-13 20:24:12   View: 0
INFO 2018-06-13 20:24:12     Name: Raw [Raw]
INFO 2018-06-13 20:24:12     Display/View Color Space: raw
INFO 2018-06-13 20:24:12     Display/View Looks:
INFO 2018-06-13 20:24:12   View: 1
INFO 2018-06-13 20:24:12     Name: Log [Log]
INFO 2018-06-13 20:24:12     Display/View Color Space: adx10
INFO 2018-06-13 20:24:12     Display/View Looks:
INFO 2018-06-13 20:24:12   View: 2
INFO 2018-06-13 20:24:12     Name: RRT [ACES RRT]
INFO 2018-06-13 20:24:12     Display/View Color Space: rrt_p3dci
INFO 2018-06-13 20:24:12     Display/View Looks:
INFO 2018-06-13 20:24:12 Display: 1
INFO 2018-06-13 20:24:12   Name: sRGB [sRGB]
INFO 2018-06-13 20:24:12   Views: 3
INFO 2018-06-13 20:24:12   View: 0
INFO 2018-06-13 20:24:12     Name: Raw [Raw]
INFO 2018-06-13 20:24:12     Display/View Color Space: raw
INFO 2018-06-13 20:24:12     Display/View Looks:
INFO 2018-06-13 20:24:12   View: 1
INFO 2018-06-13 20:24:12     Name: Log [Log]
INFO 2018-06-13 20:24:12     Display/View Color Space: adx10
INFO 2018-06-13 20:24:12     Display/View Looks:
INFO 2018-06-13 20:24:12   View: 2
INFO 2018-06-13 20:24:12     Name: RRT [ACES RRT]
INFO 2018-06-13 20:24:12     Display/View Color Space: rrt_srgb
INFO 2018-06-13 20:24:12     Display/View Looks:
INFO 2018-06-13 20:24:12 Display: 2
INFO 2018-06-13 20:24:12   Name: xyz [CIE XYZ]
INFO 2018-06-13 20:24:12   Views: 3
INFO 2018-06-13 20:24:12   View: 0
INFO 2018-06-13 20:24:12     Name: Raw [Raw]
INFO 2018-06-13 20:24:12     Display/View Color Space: raw
INFO 2018-06-13 20:24:12     Display/View Looks:
INFO 2018-06-13 20:24:12   View: 1
INFO 2018-06-13 20:24:12     Name: Log [Log]
INFO 2018-06-13 20:24:12     Display/View Color Space: adx10
INFO 2018-06-13 20:24:12     Display/View Looks:
INFO 2018-06-13 20:24:12   View: 2
INFO 2018-06-13 20:24:12     Name: RRT [ACES RRT]
INFO 2018-06-13 20:24:12     Display/View Color Space: rrt_xyz
INFO 2018-06-13 20:24:12     Display/View Looks:
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Default Display: sRGB
INFO 2018-06-13 20:24:12 Default View: RRT
INFO 2018-06-13 20:24:12 Active Displays: sRGB, p3dci, xyz
INFO 2018-06-13 20:24:12 Active Views: RRT, Log, Raw
INFO 2018-06-13 20:24:12
INFO 2018-06-13 20:24:12 Looks: 0

   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\dx_grovel_x64.log

EMPTY


   File:                C:\Users\Fay\AppData\Local\VEGAS Pro\14.0\gpu_video_x64.log

INFO 2018-06-13 20:24:14 *** Start of GPU-accelerated video processing log ***
INFO 2018-06-13 20:24:14 VEGAS Pro 14.0
INFO 2018-06-13 20:24:14 Version 14.0 (Build 270) 64-bit
INFO 2018-06-13 20:24:14
INFO 2018-06-13 20:24:14 OpenGL_Initialize
INFO 2018-06-13 20:24:14 DC: FFFFFFFFE1011951
INFO 2018-06-13 20:24:14 GLC: 0000000000010000
INFO 2018-06-13 20:24:14 GL_VENDOR: Intel
INFO 2018-06-13 20:24:14 GL_RENDERER: Intel(R) HD Graphics 630
INFO 2018-06-13 20:24:14 GL_VERSION: 4.5.0 - Build 23.20.16.5037
INFO 2018-06-13 20:24:14
INFO 2018-06-13 20:24:14 OpenCL_Initialize

faythegay wrote on 6/15/2018, 4:54 PM

Okay so I solved this problem myself by manually installing my outdated graphics driver then updating it again.

Red Prince wrote on 6/15/2018, 6:29 PM

Okay so I solved this problem myself by manually installing my outdated graphics driver then updating it again.

Good! And thanks for sharing the solution with the rest of us.

He who knows does not speak; he who speaks does not know.
                    — Lao Tze in Tao Te Ching

Can you imagine the silence if everyone only said what he knows?
                    — Karel Čapek (The guy who gave us the word “robot” in R.U.R.)