Crashes hovering over thumbnails in project media or timeline [v16]

ColdHardDrewth wrote on 9/1/2018, 5:32 AM

This is an issue I've faced in all versions of Vegas

I tend to get a lot of crashes when dealing with certain files or entering pan / crop window or eventfx. My computer is a really good Dell Alienware R6 with 32GB RAM and NVIDIA geforce GTX 1080 and I'm on Windows 10 latest version. Not sure why this happens but many times I have to take a file and use Handbrake to re-encode it and then use that version of the file instead. One major culprit is videos from my Google Pixel 2. They'll crash the program whenever i hover over the file in the timeline or try to edit it, but re-encoding it in handbrake fixes this. I've noticed often the videos in question will play vertically in VLC player, but when I import them into vegas they are horizontal. And they were not filmed horizontally. The crashes happen when trying to rotate them. Re-encoding in handbrake makes them enter the timeline the way they were shot.

And finally, I often get these types of crashes with .mov files where I open the program, it crashes, open it crashes, etc until I delete the offending file from the timeline through the project media window (can't delete it from the timeline or it crashes when I hover over it). Unfortunately i work in a way that people send me their interviews / videos to edit and far too many people use apple iphones and ipads and products.

Comments

ColdHardDrewth wrote on 9/3/2018, 5:11 AM

Anybody else have these experiences? Are these bugs that will never be fixed?

Steve Grisetti wrote on 9/3/2018, 7:37 AM

You are using product that is less than a week old. It may be hard to find someone who is having the same problems. At least not without more information.

Open a sample of your video from the Pixel 2 in the free download MediaInfo. In MediaInfo, set View to Text and then cut and paste the report it generates to this forum. This will tell us more about the compression systems and other specs at work in your video -- to determine if it is part of the issue.

If you open up a new project and just add a handful of photos to it, do you get the same crash?

Meantime, do go to the nVidia web site and ensure you have the latest driver set that graphics card. Windows-supplied graphics drivers may not be the newest or most stable. My nVidia card just updated to the August 27 driver set. Has yours?