Crashing

julien-colarullo wrote on 1/26/2021, 11:34 PM

Hi, I'm using Vegas pro 18.0. It just keeps crashing in various situations. When I'm editing on the timeline, when I'm importing videos, when I'm trimming videos...
The software freezes, I have to close it, reopen and loose everything that was not saved

I've done the latest update

windows 10 family

I'm editing Gopro videos, 1080p, format mp4, 60 fps

Comments

fr0sty wrote on 1/27/2021, 12:43 AM

what are your system specs and project settings?

RogerS wrote on 1/27/2021, 1:18 AM

Are your graphics drivers up to date (help/update drivers)?

What value is dynamic ram preview set to? Default is 200 MB.

julien-colarullo wrote on 1/27/2021, 1:30 PM

I have an Intel Core i7-9750H
8Go Ram
system 64 bit
Nvidia Gefore GTX 1660Ti, updated
dynamic Ram preview set to 200 MB
There's barely anything else installed on this computer, which is almost brand new.

j-v wrote on 1/27/2021, 1:42 PM

- Please give here screenshots from Help/Check for drivers Update like this one

- and your settings at Options/Preferences/File I/O like this one

???

julien-colarullo wrote on 1/27/2021, 2:05 PM

I have installed the drivers already

j-v wrote on 1/27/2021, 2:13 PM

Nothing wrong at all, the only weak place is the amount of available RAM you have.
In that case set in Preferences/Video the amount of reserved RAM preview to 0 and/or double the amount of RAM on your hardware to at least 16MB.

julien-colarullo wrote on 1/27/2021, 2:32 PM

thanks for your help.

tom-d wrote on 1/27/2021, 3:43 PM

Drivers were installed.

Steven-Skindell wrote on 1/27/2021, 3:46 PM

(Post edited to comply with community standards.)

Dell highend i7 with Windows 10 and a nmve drive with 1060i graphics card. 32mb ram. All drivers are up to date. Latest version 18.0 of vegas installed.

RogerS wrote on 1/27/2021, 6:28 PM

Start your own thread for assistance.

sakendrick wrote on 1/28/2021, 6:22 PM

Having same issue... random crash since update - sometimes no warning. Software just disappears. Sometimes crash on save, sometimes after existing, although that was already happening. Is it easy to roll back to last version? I'm on a tight deadline, but upgraded hoping this would fix the previous crashes. If I should start my own thread let me know but I read another thread on build 434 and OP was pointed here.

fr0sty wrote on 1/28/2021, 6:45 PM

This link will let you download an older build to roll it back if you need to.

https://www.vegascreativesoftware.info/us/forum/faq-where-can-i-download-vegas-pro-and-other-vegas-software--104782/

JRey wrote on 1/29/2021, 9:43 AM

Update. I posted the other day about the fact that this build was crashing every ten minutes. It was now its not.

My machine ran better with the previous Vegas version with the intel display driver disabled. I did a driver update in Vegas and reinstalled the driver and low and behold I am a happy bunny!

No idea why but if you were having the same problem give it a try.