Comments

Spot|DSE wrote on 5/13/2004, 6:04 PM
Very much so. Remember they've been slammed with calls since Vegas 5 came out, but 3 weeks....that's not like Josh and his crew. I'd hammer em' again...
epirb wrote on 5/13/2004, 6:30 PM
I agree, you question might not of made it somehow, I'd resend the same , I got an answer within 4 days of mine, and the replies there after , were next day.
Not only did they resolve my issue but made a generous good will offering. in addtion i liked the fact that it was definatley a personal response, not just some canned reponse like you seem to get from EVERY other software co. out there. i'd rather wait a few extra days for that!
zstevek wrote on 5/13/2004, 6:41 PM
I just sent my question again.

It hasn't quite been three weeks yet. My orginal email was sent out April 27th.

Thanks
zstevek wrote on 5/19/2004, 5:33 PM
It is May 18th and no reply yet..... I have emailed Customer Support 4 times now (first email was sent April 17th).

Customer support doesn't exist for Vegas as far as I am concerned.

This is ridiculous!
zstevek wrote on 5/19/2004, 5:34 PM
oops...

First email was sent on April 27th, no the 17th.

That is three weeks with no reply yet!
TheHappyFriar wrote on 5/19/2004, 5:58 PM
I've never gone over a week. Are using the support form or direct e-mail (Sony TEch said once that they get LOTS of spam in the e-mail, so it could of been thought of as spam by a filter).
zstevek wrote on 5/19/2004, 7:47 PM
I am using the customer support email. I got a confirmation back stating that they would reply back to me back in April after I submitted my question.

I can also go to the support web page and look at my account. It shows my questions and the automated reply back to me. It also shows the additional emails I sent SONY. They just have never replied.

I sent my 4th email tonight. I doubt I will hear anything back. I don't understand why they are ignoring my question???
Lanzaedit wrote on 5/19/2004, 8:35 PM
Why not just ask the question here?
Not that I will know the answer...but somebody here might.

John
TheHappyFriar wrote on 5/20/2004, 4:17 AM
I was just gonna say that....

What's your question?
kameronj wrote on 5/20/2004, 5:12 AM
Yeah....I waz gonna say that too.

What's the question?
PDB wrote on 5/20/2004, 5:23 AM
Maybe that is the question..."Customer support?"...kind of rhetorical if you ask me...
Ok maybe not...

So what is the question?