Dear Magix, please stop crying wolf on upgrade pricing

Robert W wrote on 8/14/2017, 1:18 PM

Since last year I have received email after email from Magix trying to get me to take advantage of supposed last chances to upgrade to Vegas 14 at a wonderful price. Most recently I received an email telling me that it was the end of season 'summer blowout' available until August 21st 2017. It quite clearly says that 'All VEGAS Pro upgrades now reduced as part of summer blowout sale!' So how come every time I have received these emails, since the first one I received on November 25 2016 to the one I received this morning on 14th August 2017, the offered upgrade pricing has been EXACTLY THE SAME!?!?!?!?!

Every single time it comes priced as follows:

'Save £180 on VEGAS Pro Edit MSRP £299 Order now for only £119
Save £279 on VEGAS Pro MSRP £449 Order now for only £170
Save £370 on VEGAS Pro Suite MSRP £599 Order now for only £229'

It is actually against the ASA's policies to advertise something as being reduced or further reduced when it isn't. So please, as a bare minimum can you make your emails compliant with basic advertising standards and be honest about your upgrade policy? It is clearly not time limited and it is not getting any further reduced.

However, just to compound this, when I came here to this forum to make my complaint, I discovered that over a month ago there was an announcement on the new Vegas 15 release due on 28th August of this year. So what you are telling me is that you are quite happy to email this morning about buying a product that is about to be discontinued in 14 days. Why have I not received an email telling me that Vegas 15 is going to get released soon? Are you hoping to mug be over, get me to pay to upgrade to 14 and then days later ask me to pay to upgrade to 15? What is the deal here?

There are some things Vegas does better than any other application, and I would much rather stick with it and just have some basic things working. But what is happening here as far as I can see is just a continuation of the things that annoyed me about the Sony era. Once again we are at the stage of a major new release where a good chunk of the userbase have watched revision after revision come out with the promise of the resolution of at least one critical issue that has not been resolved. Maybe I am wrong, but as far as I am aware the Dolby Pro AC3 codec functionality has STILL not been restored to Vegas 14, which for me makes the software useless.

Magix, if you want me to upgrade, don't send me email after email telling the price is coming down when it isn't. Don't hide major release announcements from me and in the meantime try and hoodwink me into buying obsolete software that you have no intention of resolving major issues with. Just deal with me straight and make the thing work like it is meant to. It is one thing to fall short on development and resolving bugs, it is another to be flat out deceptive, which unfortunately your promotional emails clearly are.

Comments

OldSmoke wrote on 8/14/2017, 1:52 PM

just a continuation of the things that annoyed me about the Sony era

Sony at least had better upgrade prices and you could get it for free if you just purchased the previous version.

Proud owner of Sony Vegas Pro 7, 8, 9, 10, 11, 12 & 13 and now Magix VP15&16.

System Spec.:
Motherboard: ASUS X299 Prime-A

Ram: G.Skill 4x8GB DDR4 2666 XMP

CPU: i7-9800x @ 4.6GHz (custom water cooling system)
GPU: 1x AMD Vega Pro Frontier Edition (water cooled)
Hard drives: System Samsung 970Pro NVME, AV-Projects 1TB (4x Intel P7600 512GB VROC), 4x 2.5" Hotswap bays, 1x 3.5" Hotswap Bay, 1x LG BluRay Burner

PSU: Corsair 1200W
Monitor: 2x Dell Ultrasharp U2713HM (2560x1440)

monoparadox wrote on 8/14/2017, 2:11 PM

We live in the age of hyperbole. We used to just call it BS.

Red Prince wrote on 8/14/2017, 2:32 PM

We used to just call it BS.

We still do. 😇

He who knows does not speak; he who speaks does not know.
                    — Lao Tze in Tao Te Ching

Can you imagine the silence if everyone only said what he knows?
                    — Karel Čapek (The guy who gave us the word “robot” in R.U.R.)

TheHappyFriar wrote on 8/14/2017, 3:18 PM

Sony at least had better upgrade prices and you could get it for free if you just purchased the previous version.

I agree their prices were better (for part of the time, they raised it to $200 from $150 several years ago), but, don't forget that Sony got rid of Vegas, so it wasn't bringing in huge profits to start with.

A $50 increase in price since I bought the Vegas 4 upgrade isn't a bad deal at all. :)

brian-kolbasky wrote on 8/14/2017, 4:46 PM

Since last year I have received email after email from Magix trying to get me to take advantage of supposed last chances to upgrade to Vegas 14 at a wonderful price. Most recently I received an email telling me that it was the end of season 'summer blowout' available until August 21st 2017. It quite clearly says that 'All VEGAS Pro upgrades now reduced as part of summer blowout sale!' So how come every time I have received these emails, since the first one I received on November 25 2016 to the one I received this morning on 14th August 2017, the offered upgrade pricing been EXACTLY THE SAME!?!?!?!?!

Every single time it comes priced as follows:

'Save £180 on VEGAS Pro Edit MSRP £299 Order now for only £119
Save £279 on VEGAS Pro MSRP £449 Order now for only £170
Save £370 on VEGAS Pro Suite MSRP £599 Order now for only £229'

It is actually against the ASA's policies to advertise something as being reduced or further reduced when it isn't. So please, as a bare minimum can you make your emails compliant with basic advertising standards and be honest about your upgrade policy? It is clearly not time limited and it is not getting any further reduced.

However, just to compound this, when I came here to this forum to make my complaint, I discovered that over a month ago there was an announcement on the new Vegas 15 release due on 28th August of this year. So what you are telling me is that you are quite happy to email this morning about buying a product that is about to be discontinued in 14 days. Why have I not received an email telling me that Vegas 15 is going to get released soon? Are you hoping to mug be over, get me to pay to upgrade to 14 and then days later ask me to pay to upgrade to 15? What is the deal here?

There are some things Vegas does better than any other application, and I would much rather stick with it and just have some basic things working. But what is happening here as far as I can see is just a continuation of the things that annoyed me about the Sony era. Once again we are at the stage of a major new release where a good chunk of the userbase have watch revision after revision come out with the promise of the resolution of at least one critical issue that has not been resolved. Maybe I am wrong, but as far as I am aware the Dolby Pro AC3 codec functionality has STILL not been restored to Vegas 14, which for me makes the software useless.

Magix, if you want me to upgrade, don't send me email after email telling the price is coming down when it isn't. Don't hide major release announcements from me and in the meantime try and hoodwink me into buying obsolete software that you have no intention of resolving major issues with. Just deal with me straight and make the thing work like it is meant to. It is one thing to fall short on development and resolving bugs, it is another to be flat out deceptive, which unfortunately your promotional emails clearly are.

You are very lucky to get it for that price regardless. I have been a vegas user since day one. My upgrade was $350.00! They wouldn't even come down 25.00. When i see this it really erks me big time! 220.00 for suite. They are gonna here from me if they try and pull this crap on me again!

Robert W wrote on 8/14/2017, 5:48 PM
 

You are very lucky to get it for that price regardless. I have been a vegas user since day one. My upgrade was $350.00! They wouldn't even come down 25.00. When i see this it really erks me big time! 220.00 for suite. They are gonna here from me if they try and pull this crap on me again!

My prices were in pounds sterling, so your price probably works out about the same or slightly better than what I have been offered. I expect my upgrade price would get VAT added on as well. Either way, it is scandalous that they are pushing upgrades to 14 when it is being discontinued in days. It is also scandalous that they are continually claiming that the price is going down when it isn't.

John Lewis wrote on 8/16/2017, 1:04 AM

Totally agree with Robert W

I started a thread asking about update and free upgrade. Thanks to the user that replied Only one reply

They must think we are suckers to pay twice