dll errors when try to start Image or Effects

Jule-Miller wrote on 3/6/2022, 9:01 PM

I recently bought Vegas 19 and two of the included parts come up with errors when I try to start them. This is what they say:

Vegas Image.exe - Entry Point Not Found

The procedure entry point clGetExtensionFunctionAddressForPlatform could not be located in the dynamic link library C:\ProgramFiles\VEGAS\VEGAS Image\VEGAS Image.exe


VegasEffects.exe - Entry Point Not Found

The procedure entry point clReleaseDevice could not be located in the dynamic link library C:\Program Files\FXHOME\Vegas Effects\Flux.dll

The procedure entry point clRetainDevice could not be located in the dynamic link library C:\Program Files\FXHOME\Vegas Effects\Tannen.dll

The procedure entry point clReleaseDevice could not be located in the dynamic link library C:\Program Files\FXHOME\Vegas Effects\FXMedia.dll

I have Windows 10 home running on 24gb ram with a 1TB SSD drive. I don't know much, but it seems to me that missing dll files are a problem with the installer. I don't know how to fix that. I haven't tried uninstalling and reinstalling Effects and Image as I am hoping there is something simple I could, or Magix could, do to fix this before going through all that hassle. Thanks for any help.

Jule